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“terrible!” 1 of 5 stars
Review of Harris Hotel Batam Center

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Harris Hotel Batam Center
3.5 of 5 Hotel   |   Jl. Engku Putri, Riau Islands Province 29641, Indonesia   |  
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Hotel amenities
Ranked #2 of 78 Hotels in Batam
Certificate of Excellence
Jambi, Indonesia
1 review
“terrible!”
1 of 5 stars Reviewed November 5, 2012

I stayed in room number 807 on 5th November 2012 with my father. First thing first, the receptionist was a bit slow, I think they hired non-professional person as a receptionist. Although the room was spacious and clean, the air conditioner did not work well, when I set it to 21 degree it suddenly turned off. When it set below 20, the room became too cold. Moreover the environment was a nightmare! Seriously... I heard sounds like 'ngg nggggg nggg' all night long. How can you sleep in that situation??? Next, the free internet... A bit slow for me. Rate was not cheap though, it cost about USD $55 dollar per night without breakfast. The other hotels gave lower price than this. I think this is the first and the last time for me.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, November 16, 2012
Dear Harris Fans,

Cheers from Harris Hotel Batam Center. The New "Hotspot right in the Center"



Dear Ms Erin Chen,


First of all, thank you for review regarding your “terrible” stay in our hotel.
All the HARRIS Hotel Batam Players have been already informed we did not meet your expectation for this venue. Even though my apologize cannot change your experience with us, I hope you could understand the following circumstances detailed below.


From our CCTV footage, our new receptionist (starting his 5th day of duty) welcome you at 19:07 pm, the check in finished at 19:14pm; the processing of credit card took 1minute, we aim to have a maximum of 5 minutes for this operation. You experienced 2 additional minutes. I spoke with my Front Office Manager about this disturbance, direct actions have been done. Our new players are closely monitored now all along their first month with HARRIS Hotel Batam Center.

Regarding the sound disturbing your room on the 8th floor, the hotel was actually celebrating its 1st anniversary in our ballroom. From all the HARRIS players, I can guarantee you we never wanted to disturb your rest with us. Unfortunately this unique event created negative externalities; it has been fully taking into consideration by all our heads of departments and their respective teams.


As a consequence, we have an engineering department and a manager on duty available all along the night, to assist our guests which are copying with technical issues. Every time when our customers need to decrease the air conditioning temperature because they feel too warm, we are more than pleased to provide one of our players coming to their room to explain how to switch the remote from our standard temperature ( based on saving environment policy ) to the one requested.


As a simple concept, in HARRIS Hotel Batam Center, you only have to call one of our operator by pressing “0” with one of the phones located in each of our 171 rooms, who will be more than glad to serve you as the best as we do.


After checking the Manager On Duty Report, I unfortunately noticed any calling from your room, we easily could fixed your Wi-Fi connection, by providing a cable, as we occasionally do when guest inform us about this kind of disturbances. Furthermore, our IT department has been deeply informed that all internet connections has to work properly in all the hotel rooms.


As mentioned in the first part of my answer, this words could not change what your experienced in our hotel for that night, but I wanted to express my full understanding of your feedbacks, and how direct actions has been already taken by all the players working in HARRIS Hotel Batam to make this one not happen again.


Dear Ms. Erin Chen, in the case you will come back to Batam, I will be more than pleased to discuss with you about this misunderstanding, giving you the opportunity to experience this time how everybody, as more as proactive we are, can learn on mistakes.


Harrisly Yours,
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724 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Korean first
  • Any
English first
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 3, 2012

I stayed at this hotel on 1st-2nd of nov with a group of friends. Very nice hotel and love the room even though its simple and its spacious. A walking distance to Mega mall and Batam Center. Breakfast less very variety.. But overall the hotel and the staff was execellent..

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, November 5, 2012
Dear Harris Fans,

Cheers from Harris Hotel Batam Center. The New "Hotspot right in the Center

Thank you so much for your very positive review and also for staying with us. Indeed we are simple, unique and friendly hotel strategically located at Batam Center area. We have well noted your comments on the breakfast and we are working to improve it accordingly. Looking forward for your next visit and thank you so much for choosing Harris Batam center as your preferred lifestyle
experience in Batam.

Harrisly Yours,

Benjamin Castel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 2, 2012

The hotel is situated next to the Batam Centre Ferry Terminal. Across the road is the MegaMall Shopping Centre. Hotel transport or taxis can be hired to the city centre at reasonable rates.

The hotel gives us a very comfortable and welcoming feel. The rooms and the various facilities were clean and spacious. The hotel guests can enjoy either a view of the sea, or the city view, depending on the assigned room.

The reception, concierge and housekeeping services was friendly and fast. Breakfast selection was rather limited, but tasty.

Overall a recommended hotel for family outings, couple holiday and friends get-together, as it is clean and comfortable, conveniently located and provides good services.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, November 5, 2012
Dear Harris Fans,

Cheers from Harris Hotel Batam Center. The New "Hotspot right in the Center"

Thank you so much for taking your precious time to write your very positive feedback concerning your recent stay at our property. We are delighted that you had enjoyed your stay with us and that our unique, simple and friendly concept has been really noticeable. Indeed our hotel location make it very famous in Batam, side by side to Batam Center International Ferry Terminal.

Looking forward welcoming you back in the very near future.

Harrisly Yours,

Benjamin Castel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 31, 2012

I like the the good location, it is new, 5min walk to the ferry terminal or mid size mall. It has a LCD with many channels including singapore TV channels. Electronic safe, electric kettle, hair dryer, a 1.5m sofa. Great front desk stuff, a small swimming pool with beach view and a small gym.

The downside:
- under-powered aircon
- No shuttle bus to Nagoya Hill Shopping Mall.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, November 12, 2012
Dear Harris Fans, Cheers from Harris Hotel Batam Center. The New "Hotspot right in the Center"


Thank you so much for your positive review and we are delighted that you had a comfortable stay with us. Indeed our property has a very strategic location, conveniently located side by side to the Batam Center International Ferry Terminal and near island attraction.

We have well noted your constructive comments concerning the underpowered air con. An action will be immediately taken. Looking forward for your next visit and thank you so much for choosing HARRIS Batam Center as your preferred lifestyle experience in Batam.

Harrisly Yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 27, 2012

Great Hotel. Good location. Clean and Big room. Food is average but staff are cheerful and helpful. Kudos to Ms Galuh and Ms Rose for the assistance rendered during my stay there on 26 Oct 12.
Suggestion to management is to set u a massage center instead of the present room massage. Also to provide transport for guests to and from Nagoya shopping center.
Will definitely go back. Thanks for the great stay . .

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, November 1, 2012
Dear Harris Fans,

Cheers from HARRIS Hotel Batam Center, the " New Hotspot right in the Center".

From all the HARRIS Hotel Batam Center, i wanted to express how glad we are by receiving your positiv comments. I guarantee you the related departments have been informed about this good remarks.
We really hope to meet you again in our hotel to provide you a friendly experience. We are working, day after day, to improve our service, thank you again for having participate to this process.

Harrisly yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 24, 2012

Room is big and clean but the toilet looks a bit run down. Breakfast and tea were disappointing since variety and quality of food were not up to my expectation. The pool was also too small for my liking. Ok I would not expect much since the price for a room was less than SGD60 per night if I remember correctly. I would say the stay was good since the staff were helpful and friendly and accomodated our request for high floor connecting room with baby's bed.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, October 25, 2012
Dear Harris Fans,

Cheers from HARRIS Hotel Batam Center, the " New Hotspot right in the Center".

First of all, i wanted to express we really appreciate how cheerfull and friendly have been your stay with our players. Secondly, we fully take into consideration your comment about the disturbances you met. The department related has been informed, and direct action has been done to maintain and improve our service delivery, day after day.

Personnaly, i will be really pleased to meet you for you next venue in Batam, having a discussion regarding our hotel, allowing us to get better, day after day.

Harrisly yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 22, 2012

Harris Hotel Batam Centre is located at a prime spot for those looking for a quick weekend getaway from Singapore or Malaysia. Its 2 mins walk to the Batam Centre ferry terminal and the same amount of time to walk to Batam Centre Mall. Couldn't ask for a better location.

Room is standard tourist class hotel with carpeted flooring, which to me is better than the one at Waterfront City (where its tiled flooring). Its new, clean, bright - bed is great, soft and large.

The pool is a standard business rectangular pool, nothing spectacular but they did attempt to create that infinity pool concept overlooking some bushes and trees, plus a view of the sea where the ferry terminal is.

We also did a massage at the hotel. They don't come with a "spa centre" but if you need a massage, they will send the masseuse up, complete with oils and such and do it in the room, in the comfort of the hotel bed (rather than the hard spa bed that can be uber uncomfortable).

Breakfast is so-so. Can't expect much from the spread but the usual Indonesian come continental breakfast. If you can't get enough, walk over to the mall for a more heartier selection of yumminess. This hotel is spot-on in terms of Location! Location! Location! That's it.

Good stay, clean rooms, reasonable prices. All in all a good stay.

Room Tip: If you get the sea-facing room, i guess the view would be amazing. The city view ain't that bad...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, October 25, 2012
Dear Fans,

Smiley Greetings from HARRIS Hotel Batam Center. A New Lifestyle is born right in the center !

From all the Harris players i wanted to inform you how glad we are to receive your friendly comment, we are working day after day to make your unique experience with us better.

We really hope to meet you again for your next venue, delivering our Harris Touch Service, and welcoming you as we know how to do it.

Harrisly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harris Hotel Batam Center

Address: Jl. Engku Putri, Riau Islands Province 29641, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harris Hotel Batam Center 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
Harris Hotel Batam Center the only waterfront hotel with sea & city view points in the heart of the Central Business District is strategically located just a step away from the Batam Center International Ferry Terminal, opposite the Mega Mall shopping Center. Within walking Distance from Otorita Batam, Bank Indonesia, government offices, Sumatera Expo Building & Mesjid Raya. 10 Minutes away from Kepri Mall and Padang Sukajadi Golf.Our property is the nearest hotel from Hang Nadim International Airport, only 15 minutes to Nagoya area, Harris Hotel Batam Center just very conveniently accessible in the heart of Batam. 171 Sea view and city view spacious Harris rooms and suites, equipped with the Harris Dreamazing Bed, 32" LCD television with 40 international and local channels. The woman touch floor provided, it's a woman thing. Safe deposit box, complimentary coffee and tea facilities.Harris slippers, Harris aromatherapy, Harris leather couch , hair dryer and an array of cosmetic amenities.Free high speed wifi available in the Harris cars and the entire premises.Our infinity pool is overlooking the ocean. The H fitness is equipped with the latest cardio equipment and Gym instructor. Sooth your tired muscles at our In-room H spa featuring the most desired facial and body treatments.Taste our Indonesian delights at the H cafe and our Harris healthy juices at our juice Bar. The Healthy life style brought in to food we provide as No MSG, Less sugar, Less salt, selected material & healthy process.In room dining is available around the clock.Harris Batam Center is the perfect place to stay and accommodate your meeting needs at our Unique Ballroom with a capacity of 1000 persons and the highest ceiling in town. Our Smiley meeting rooms are equipped with the latest high tec equipment.Come and try our new Lifestyle right in the Center ... more   less 
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Also Known As:
Harris Hotel Batam Batam

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