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“Consider going to the other side of Batam” 2 of 5 stars
Review of KTM Resort - Batam

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KTM Resort - Batam
3.0 of 5 Resort   |   Jl. Kolonel Soegiono | Tg. Pinggir - Sekupang, Riau Islands Province, Indonesia   |  
Hotel amenities
Ranked #30 of 75 Hotels in Batam
Madison, Wisconsin
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Consider going to the other side of Batam”
2 of 5 stars Reviewed May 17, 2014

We stayed 2 nights, supposed to be 3, in a 2 bedroom villa. We picked this resort because we wanted to leave from Harbourfront instead of Tanah Merah ferry terminal because it's closer to where we live. They arranged pick up from the ferry. The food was good, though not a lot of selection and mostly sea food, the massages and spa services were also good. The staff was friendly and helpful. We were not impressed with the beds, which were two mattresses stacked on top of each other and so hard my husband couldn't sleep. There was no beach, even though it's waterfront, although there was a pool which looked nice and then a strip of sand on a lagoon thing. There wasn't much to do either, besides eating and the spa. You could pay extra money to play poor or karoake. The map said there was a bar, but it was really just the restaurant and I think it closed at 10:00 pm. There was nowhere else to go nearby so really you just had to stay on the resort. I think it would be a good place to go with a large group of people and rent up several villas or maybe just one night.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 reviews from our community

Traveler rating
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    30
    13
    16
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 11, 2014

We had a beach villa room for 2d1n. The booking was made via email and they replied promptly with no hiccups. KTM resort arranged a transport pick up from Sekupang ferry terminal to the resort which was 5 - 10 min ride.

Check in was hassle free, once done - they send us via car to the beach villa.

Did not expect the room to be that small, but nonetheless it was clean and aircon was working perfectly fine. Sea view setting with a chance to catch the sunset. The plus point to us is that the resort is really quiet. I did not try the in-house breakfast and food though.

If you need a cab to Nagoya hill shopping centre, it cost $12 SGD per way which is about 25min ride away.

Room Tip: I stayed in room #218 which was the far end of the beach villa. Absolutely very quiet and peaceful.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 4, 2014

Prefect getaway from the busy and chaos life in Singapore. If you live quiet and nature this is the place for you. The full body massage is not bad and I strongly recommend the food from K.T.M. the price is alright. Price is about SGD 15 for a meal for 2 depending on what you're ordering. The seafood is very fresh. If you have a group of 6 you may from the hotel for transport to nagoya shopping mall.
The price for booking a taxi from K.T.M to nagoya shopping mall is about SGD 20+ dollars for a 2 way transport and the cab driver will pick you up after you are done with your shopping. Be sure to pay the driver after you return to your hotel.
The only downside I would say will be the mosquito and also the toilet flushing system which we are not very used to.
***Be sure to bring along mosquito coil or some electronic mosquito killer.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 1, 2014

Came here for a short 2d1n short-getaway. Driver who fetched us from Sekupang port was friendly and waited us for an hour after we missed our first ferry. Reception staff was helpful (bilingual in English and mandarin) and answered our question patiently, arranged transport etc.

Room: Overall we're satisfied with the small but adequate room. Tv is new with good reception of Sg programs; air-con is also new and cooling. One of my main concerns of hotel/resort room is the cleanliness of bathroom and this does not disappoint me. In fact the bathroom is even cleaner than most resorts/chalet that I went to before. Hot water shower and is also available. Safety is good even though 2 rooms shared a balcony. We’re lucky that during our stay, the room beside is vacant. On the second day, the couple beside tried to open our door from outside, thinking there’s nobody inside! Luckily we locked the door.

Food: Quite surprised that the free breakfast comes with sufficient variety of western and local delights. Had an enjoyable breakfast by the sea ☺. Food is not that oily and is of reasonable standard.

Facilities: Spa area looks fully furnished but is quite costly. Swimming pool is special seawater pool. During our stay there we did saw them doing maintenance and cleaning the pool. They also have gym and pool. WIFI however is quite weak and we can’t access to it from our room.

Environment: Very relaxing just to sit at the balcony and watch the sea. This resort is suitable for those who just want to relax and de-stress, and not for those who comes for shopping as city area is a 30 mins ride away. A big Guanyin statue and temple stood by the sea and whole surrounding area is serene and beautiful.

Con: Quite far from the city and transport to city is a problem. Had an unpleasant experience with the taxi driver there.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed April 26, 2014 via mobile

-Away from the busy city life.
-Affordable price for the stay.
-A Simple design living style.
-Relive the old living atmosphere.
-Located on the hillside.
-Good view for the beach view stay.
-Staffs are friendly.
-Recommended for couples, families and friends as well as for corporate functions.

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed April 26, 2014

Overview:
Brought my two sons along to KTM (Batam) with my wife's colleagues. It was her company retreat. We stayed for one night in a spacious two bedroom chalet on the top of the hill. The view from the chalet is fine enough (on a clear day you could probably see Singapore quite clearly) and the staff at the reception and around the resort are friendly and genial. But there were some absolute NO-NOs which mean I will not stay at this resort in the near future.

Rooms:
Rooms are generally clean and functional. But we really had an issue with the hot showers. The hot water was erratic and it was problematic especially with children. Water pressure was sometimes very weak and when my wife and I had a shower (after the two boys) late at night, the hot water ran out on us!
The resort provided anti-mosquito spray. Generous bottle, but I'm not sure it worked. Was up at night because my son and I were stung quite a few times.

Food:
Food at the restaurant is above average, though on the oily side. We had one sit-down 8-course lunch included in the stay and that was tasty (but like I said, slightly too much oil). At night, the company had a pool side BBQ which was handled and presented by a group of friendly and sincere gentlemen. While the food was generally quite nice, they were quite obviously unprepared to serve up food for a group of 26. So food came in dribs and drabs.

Things to do:
My wife and I went for the Spa Package that included a Foot Salt Bath, a Hydrotherapy Bath and a 1-hour massage. It was quite a pleasant experience, even if we did feel that the Foot Bath was a bit of a rip off. They merely massaged (10seconds) some salt on the feet and dipped in water, felt like we were being marinaded... The Hydro bath was a small couple Spa Tub, simple and relaxing. Plus the view from these massage huts is the open sea, nice! The massage is also done quite professionally.
Guanyin Statue and Monkey God Temple. These were situated on the resort grounds and provided some novelty to a resort (I think this must be one of a few resorts with a temple as part of its attractions).
Now I come to the part that I absolutely detested. The pool. My kids love to swim, so we had been looking forward to this being a beach resort with a supposedly salt water pool. BUT while the pool looks well-sculpted, it was filthy and very badly maintained. When we went in, we realise the colour of the water wasn't merely a result of the colour of the tiles, but because of the algae that coated the tiles. Besides that, the pool had NO filter system visible and along the side of the pool there were no drains to "catch" the dirt that fell into the pool, making the pool just a terrible, murky experience. There was also a lagoon area that looked good from our chalet at the top of the hill, but when we got closer we see how it was totally unappealing and dirty. In the 30 hours we were there, I did not see ANYBODY venture near it, not even to the "beach". And for good reason, because we witnessed how certain wash basins near the restaurants seemed to drain straight into the sea.

FINAL COMMENTS:
The people are friendly, the place is passable, but the facilities turned me off.

Room Tip: If you don't mind the walk, the rooms on the hill overlooking the sea are quite pleasant. There...
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 30, 2014

Stayed here for 7 nights in one of the Beach Cottages. Had booked because wanted a quiet break - weren't disappointed. The resort is 'faded and jaded' in that some areas need repair but all areas were kept clean. The food at the restaurant might be a bit limited for some - but it was of a reasonable standard. The actual menu cards desperately need to be re-printed. All staff were excellent, very polite and helpful - from the cleaners, drivers who took as around to the owner's who made us very welcome. There was no pressure and they gave a very relaxed and laid back feel to the resort. Earlier reviews complained about the pool - what should be known is that the pool is a seawater pool and so it will look somewhat green, but the water is pumped and filtered directly from the sea weekly - it was being done on the day we arrived and the day we left. Will definitely return - but might consider larger accommodation as the Beach Cottages are a little small.

Room Tip: Accommodation in beach cottages have a shared balcony.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about KTM Resort - Batam

Address: Jl. Kolonel Soegiono | Tg. Pinggir - Sekupang, Riau Islands Province, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Batam
#16 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — KTM Resort - Batam 3*
Number of rooms: 108
Official Description (provided by the hotel):
All accommodations at KTM Resort are designed in a Balinese style and fully furnished with everything guests need for a perfect stay, including location. Retreat yourself with fresh seafood while enjoying the breathtaking views of the sea at the nearby restaurant on stilts which can accommodate up to 1,000 people. Take this opportunity to explore the iconic Kwan Im Statue towering over 23 meters high. The activities feature water sports, billiards and karaoke rooms, swimming pools, BBQ pits, mahjong, card games, and the all-time favorite - night-squid fishing. If guests are looking for a holiday destination that will keep you from the busy world and place you in quaint tranquility, then KTM Resort is the best option for you. ... more   less 
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Also Known As:
Pt. Ktm Resort - Batam Hotel Batam

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