We were there for a Family Holiday consists of 2 kids & 2 adults.
Start from our arrival, as usual have tow ait for check in time @ 2pm.... No activities for kids, the kids was jumping around coz they are sooooo bored.... Sweating and the env was so hot no fans install around the Sports Bar area and the Pool Table was closed. They called it Sports Bar but there's NOTHING only a sofa..
To our disappointment we were given a a so called Deluxe Cottage that fits our no of people and the moment we enter t bedrooom OMG there's only a QUEEN SIZE Bed.....How are we going to sleep but we make do coz we cant be bothered to call the REception.
After half hour it came to our attention that our Departure time has not been confirmed at the Reception counter as they are in hurry.
So we called the Reception, and we were shocked THEY arranged for our departure to be at 6.30pm the next day. This is not my 1st time to be in Batam and as norm other resort will give us a time option. But for this REsort CHOSED for our..
The check out time is 12pm and our Depsrture is 6.30 so what can we do in THIS resort during those hours.So we called again and this time lots of ppl giving diff theory..We stil stick to our time.
2nd day: Kids are sooo excited to go swimming so thy are prepared, We went for Breakfast 1st thn we proceed to the Swimming Pool..To our shocked(please refer to the Pictures for the Swimming Pool Image) we were informed by one of the guests that its a Seawater swimming pool but that doesnt matter, Around the wall of the Swiimg Pool is a thick Algae....They dont maintain the swimming pool @ all.. And at last we request for an early check out @ 10.45am and our Departure is 11.10am to our shocked when we getting out Boarding Pass we were told by the counter that our Departure time is 12.45pm instead of 6.30pm.
Imagine we dont insist on going back early we would have miss the Ferry.
KTM Resort have a communication Breakdown. They should consider changing lots of things and pay more attention to customer interest.
- Official Description (provided by the hotel):
- All accommodations at KTM Resort are designed in a Balinese style and fully furnished with everything guests need for a perfect stay, including location. Retreat yourself with fresh seafood while enjoying the breathtaking views of the sea at the nearby restaurant on stilts which can accommodate up to 1,000 people. Take this opportunity to explore the iconic Kwan Im Statue towering over 23 meters high. The activities feature water sports, billiards and karaoke rooms, swimming pools, BBQ pits, mahjong, card games, and the all-time favorite - night-squid fishing. If guests are looking for a holiday destination that will keep you from the busy world and place you in quaint tranquility, then KTM Resort is the best option for you. ... more less
- Reservation Options:
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- Also Known As:
- Pt. Ktm Resort - Batam Hotel Batam