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“Sucks Utterly Disappointing Waste of $$$$$ & Time” 1 of 5 stars
Review of KTM Resort - Batam

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KTM Resort - Batam
3.0 of 5 Resort   |   Jl. Kolonel Soegiono | Tg. Pinggir - Sekupang, Riau Islands Province, Indonesia   |  
Hotel amenities
Ranked #33 of 69 hotels in Batam
Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
“Sucks Utterly Disappointing Waste of $$$$$ & Time”
1 of 5 stars Reviewed February 13, 2013

We were there for a Family Holiday consists of 2 kids & 2 adults.
Start from our arrival, as usual have tow ait for check in time @ 2pm.... No activities for kids, the kids was jumping around coz they are sooooo bored.... Sweating and the env was so hot no fans install around the Sports Bar area and the Pool Table was closed. They called it Sports Bar but there's NOTHING only a sofa..
To our disappointment we were given a a so called Deluxe Cottage that fits our no of people and the moment we enter t bedrooom OMG there's only a QUEEN SIZE Bed.....How are we going to sleep but we make do coz we cant be bothered to call the REception.
After half hour it came to our attention that our Departure time has not been confirmed at the Reception counter as they are in hurry.
So we called the Reception, and we were shocked THEY arranged for our departure to be at 6.30pm the next day. This is not my 1st time to be in Batam and as norm other resort will give us a time option. But for this REsort CHOSED for our..
The check out time is 12pm and our Depsrture is 6.30 so what can we do in THIS resort during those hours.So we called again and this time lots of ppl giving diff theory..We stil stick to our time.
2nd day: Kids are sooo excited to go swimming so thy are prepared, We went for Breakfast 1st thn we proceed to the Swimming Pool..To our shocked(please refer to the Pictures for the Swimming Pool Image) we were informed by one of the guests that its a Seawater swimming pool but that doesnt matter, Around the wall of the Swiimg Pool is a thick Algae....They dont maintain the swimming pool @ all.. And at last we request for an early check out @ 10.45am and our Departure is 11.10am to our shocked when we getting out Boarding Pass we were told by the counter that our Departure time is 12.45pm instead of 6.30pm.

Imagine we dont insist on going back early we would have miss the Ferry.
KTM Resort have a communication Breakdown. They should consider changing lots of things and pay more attention to customer interest.

Room Tip: None i dont have any tip only if you do not like walking up a hill Request for a lower level resort...
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Any
English first
Singapore, Singapore
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed February 9, 2013

(1) Taxi from Sekupang ferry terminal charged sgd10 for the shortest trip to the so called Resort;
(2) On arrival, no smiles, nothing from the front office, I have to repeatedly inform them of my name, passing from one to another person, finally to a Supervisor, they cannot find my booking, so, I showed the booking confirmation email I received from their reservation@ktmresort.com, again passed on to the Manager who came out, again wanted to see the booking confirmation, by this time, my iPad is flat out of battery, so they went off debating over whether my booking is from late booking or booking.com, leaving me behind, waiting.
(3) Finally, I was asked to go over the front office, telling me to fill out a form, then asked me to wait. By this time, am really frustrated and of course, tired without lunch yet at 3 pm, so I asked why do I have to wait? She said got to prepare the room, to which I said it is already 3, check-in time is 2pm, why do I need to wait? She did not answer, instead told the supervisor of my questions and without looking at me, nor answer me, basically ignored me by both busied themselves at the counter (they are total of 5 ppl, none care about my situation,with one other guest only, being served) and so, I went off to sit down, then the Supervisor merely asked me to go over again, passed me the breakfast vouchers and said that driver will drive me to the room, without a word of apology for all the waiting, no eye contact and of course, no offer of welcome drink, sitting nearby - NOTHING.
(4) While waiting for the shuttle minivan, I was asked by a young Indo man, seemed like a concierge (definitely not from front office) who wanted to carry my backpack: whether I booked my room late, to which I said "yesterday" but the fact that I get booking confirmation from their email account, my booking cannot be denied or caused any inconveniences to me. He explained that booking came late for them. I did not accept this and said that this shouldn't be first incident and they should have rectified it, having in operation, not recently, but years, I believe. And I climbed into the waiting minivan, wondering why would a concierge asked me and explained while the front office girl and Supervisor had no explanation, NOTHING at all...
(5) Reached ROom D311, shocked to see it is a SMALL wooden square BOX without balcony and faced basketball court at the door, and inner side, has no window, side window can see some hill below and construction with tractor - HEY, I booked BEACHFRONT COTTAGE, with balcony for a HEFTY USD354 included service charge and taxes for 2 nights! Where is the beach? Called the reception, line cut off before the girl managed to transfer to manager, which resulted to me calling again. Now, what did the manager said?

He said:

(A) He has given me a bigger room ("a deluxe") which can put an extra bed

(B) All beachfront cottage is sold out

(C) He has informed booking.com that booking at their Resort is closed, don't know why my booking is confirmed, despite their notice.

My reply was:

(A) No, D311 is not a bigger room, coz beside the double bed, there is no space, definitely cannot put an extra bed. And for sure, I don't need an extra bed because I am staying ALONE, why would I need extra bed?

(B)& (C) I received booking confirmation. And I booked beachfront cottage with balcony. And given the high price I am willing to pay, I want my booking be honored, internal issues of bookings are are their problems, solve it, don't tell me (note: what he said is different from the concierge man said earlier).

He finally said he will check if anyone is checking out today to give me the beachfront cottage. I said no, am checking out, he has to get driver to send me back to terminal for free. He said ok. No word of apology, no word of feeling bad for such inconveniences, again NOTHING.

Yes, thei driver came in abt 5 min, and I passed back the keycard etc thru driver. Thats it.

Did you "see" any guest service? Nothing, except the free transport back to ferry, for which I asked for.

Better stay away, there are good reasons why they get lots of bad reviews than good, and got to resolve to getting guest by offering deal or groupon voucher to sustain their business. Don't trust anything the staff said, or even the print confirmation. They spoilt my getaway holiday!!!!

Stayed February 2013, traveled solo
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 9, 2012

We (My Fiancé and I) bought coupons from deal.com.sg for a 2 day 1 night stay at KTM resort. We were greeted by the KTM Friendly driver at the Terminal after custom clearance and ushered to their minibus. The resort is only about 10 to 15 minutes ride away from Sekupang Terminal.

The first thing that we saw when we enter the resort was this huge Chinese Goddess Statue head which I could only assume is one of the attraction in the resort. The resort was still in the middle of developing as we could see several constructions materials around and places being roped off.

The friendly driver dropped us off at the lobby where we checked in to the resort. Check in in my opinion took quite some time, the receptionist actually asked us to pay for some admin fees which is about 6 SGD/pax and return Ferry admin Fee which is about 7/pax and then asked us for the 3rd time for a 50 sgd deposit, and we had to dig for our wallet 3 times. =.= Not a big deal but maybe they could have asked us for 1 lump sum to save us the hassle.

The Friendly driver as we got used to calling him, drove us uphill to our deluxe cottage which we were upgraded to. We're very much grateful to him, as dragging the luggage uphill for a distance wasn't a joke. The driver also asked us what time we intended to go to Nagoya mall, in which we chose 3pm and he promised to drop by our cottage to pick us up.

The cottage was quite cosy, the air-con took a while to cool the room down. We checked out the swimming pool, but to our disappointment, the pool were dirty and the side of the pool were smeared with grime.

We waited outside at 255pm and we saw the minibus drove past the cottages straight to the entrance.. without us... O.O but a few seconds later the bus suddenly made a return and the Friendly driver smiled at us sheepishly and told us he almost forgot about us! We laughed about it and were grateful for making the U-turn back for us.

Dinnertime, we made our way down by foot to their seafood restaurant. Quite a distance downhill. Food were average, hospitality and sincerity were great. On the way back, we manage to find a shortcut climbing stairs through other cottages instead of trudging uphill.

Next morning, it was raining quite heavily and we were stuck in the cottage without umbrellas. Wanting our free breakfast, we then realized the hotel staffs had been cruising the cottages in their respective cars/minivans for us stranded hungry people. Another sincerity up points for them! We were picked up by Friendly driver again and after breakfast, another kind hotel staff drop us at our cottage.

While trudging out to check out halfway downhill to the lobby, who should appear again, our friendly driver picked us up and drove us down.

Quite a mixed experience, a simple cosy resort with the need to clean up their pool. And the driver left us with quite an impression.

The resort should be more suitable for groups of friends rather than romantic getaway or family getaways.

P.S. there is a basketball court there in which would be great for groups of friends.

Room Tip: Ask for the cottages with sea views, they are nearer the lobby and you wouldn't have to walk so...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
52 reviews 52 reviews
29 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 6, 2012

Got a 2d1n stay deal coupon for $48 and much as reservations was a hassle, but then again, it was also partly my fault as T&C stated that reservations need to be booked 7 days in advance, I gave them only about 3 days notice. So, I was left frantically checking my emails the day before of intended departure. Many thanks to the reservations officer for tolerating my incessant emails!

As mentioned by other reviewers, the ride from the ferry terminal to the hotel was bumpy! It is only about 3km away but it's hell of a bumpy ride!

Once there, check-in was very smooth, they took our white cards to make return ferry bookings for us. It felt like there were only 3 groups in the resort, perhaps reason being it's a weekday afterall. Super quiet. We were the only ones taking the shuttle bus from ferry terminal to resort, from resort to Nagoya and from resort back to ferry terminal over the last 2 days.

No frills place. At least the seafront cottage was clean and airconditioned, and there's no sign of lizards!! Another good thing was that, I can manage to get Singapore's reception from the room, however, 3G signal was intermittant. Didnt expect it to come without water heater though! Sink drainage was an issue as well. Mattress was a tad too soft but at least the blanket was warm enough for the powerful airconditioning.

The deal came with set breakfast each, but took a long time for them to prepare! And the flies were always ready to attack your food.

After checkout, we had about 3 hours to waste before taking the bus to the ferry terminal. Went to do a 1-hour massage. Pay in SGD, it's more worth it. I paid using the rupiah I had left and the exchange rate they provided wasnt good. Massage huts were wonderful with the sea view. Massage skills, not too bad. Though I'd rather have the girl exercise her iron fingers on my back instead of my head.

Overall, do not expect too much from this place. And most likely, I'd go back for the spa only.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 16, 2012

I paid $145 for a 2D1N trip to Batam with a group of friends for a weekend getaway which also included a spa package. I was quite skeptical about the quality of the resort since the website reveal little information about it. Upon arrival, i was surprised by the breathe-taking view. The resort was a short 5 minutes drive from Sekupang terminal. 

We stayed at the family cottage with a small living area and two bedrooms that came with a queen size bed and 2 single beds respectively. Nothing fantastic about the amenities though.  I would give a "good"for the overall cleanliness over there. And definitely a thumbs up for their service. The front desk staff was exceptionally polite and always wearing a smile. The driver who fetch us from the terminal was equally excellent as well. Overall, every staff except for the spa therapists are extremely service oriented and humble. 

The masseurs are not really skillful and they gossip alot -kind of defeat the purpose of going to spa for some form of relaxation. 

Next, we hired a cab to send us to the pretty famous "Golden Prawn Seafood Restaurant", price was affordable, not dirt cheap. Food wise, it was still acceptable. I couldnt fathom why so many people think it superb. Anyway, customers can make their own selection of seafood and the methods of cooking or if you are not sure, feel free to ask the staff for some advice. FYI, the uncle who serve patrons do know how to speak mandarin. 

Mega mall Batam centre was the next stop we hit. A mainstream shopping mall with lots of security officers patrolling around. If you're looking for some local snacks, get it from the hypermarket at the basement. Its CHEAP. 

Our dinner? We went to the long lost A&W restaurant to reminise our childhood memories. Then the same cabby drove us back to our "home" whom we paid SGD60 (cab fare for the day). We felt abit ripped off. But considering the effort that he took to bring us around the area to look for fresh homemade kueh lapis, we chose to overlook that. 

Point to note before this article ends, if you are buying kueh lapis home, be sure to get it from the departure hall at the terminal at 120,000 rupiahs. Some place do sell the cakes at 200,000 rupiahs.  Dont get cheated!!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 15, 2012

I visited KTM Resort with 2 other colleagues from 9 to 10 August 2012. I chose this resort as I know that I would be able to see the National Day fireworks from the restaurant in the resort. Indeed, I could see the fireworks but they were not as big as I thought they would be. The biggest disappointment came in the evening, when I was disturbed by mosquitoes in my room during my sleep. I got up a few times due to frustrations from the bites. As such, I do hope that the resort will look into this problem.

Also, 1 of my colleague said that the utensils in the restaurant were not very clean as they were quite oily. The breakfast was not very good too. Not much of a variety and they refilled the food quite slowly.

I do hope to see some improvement if I were to return to this resort.

Room Tip: Choose a room facing the sea. You get nice cooling breezes.
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 12, 2012

Bought the $55 voucher from deal.com.sg for a 2D1N stay at this resort. In short, I get what I paid for, nothing more, nothing less.

The resort is located near Sekupang Ferry Terminal and took the hotel shuttle bus ~15 min to ferry us (my friend and I) from the terminal to the resort. Upon arrival, we were greeted by a surreal sight: a Chinese temple and a huge Goddess of Mercy statue - Yes, there is a Chinese temple and a huge Goddess of Mercy statue in the resort. In fact, Chinese sculptures and furnitures was placed throughout the resort alongside the more common resort fixtures, making the theme and deco of the resort a confusing mix.

For the room, we got a sea view villa, which is more like a mangrove view villa. The sea view villa faces a so-called lagoon, which is divided into two portions: the smaller portion nearer the villa looked like a dried up pond most of the time, while the larger portion next to the spa has a collection of large fishes. On the exterior, the sea view villa is designed to look like a small hut on wooden stilts, which is actually made of fire-glass and thus has a very 'Haw Par Villa' feel. On the interior, the villa was small with all the basic facilities in working condition. There's a small balcony that is shared with the neighboring room.

Just like other resort of its' type, the resort also had some amenities that're there for the sake of being there and were either unused or under renovation/maintenance. The swimming pool was under maintenance till Sept 2012, while the bar was empty and never open. The pool/billiard tables and the basketball court were all unused as well.

The restaurant offer some nice food during dinner but the buffet breakfast is not really anything to shout about. As for the staffs, they are very polite and provide adequate servides but not exactly the most on-the-ball types. A particular example is the chefs at the egg station during the breakfast buffet. Apparently, the chefs did not have any system of noting down orders, and were just politely acknowledging the orders while cooking whatever eggs they are able to, resulting in a a crowd of mostly clueless guests surrounding the station, waiting for their eggs.

The part about the resort though is that it has a good sea view. Also, there were sky lanterns and fireworks on sale at the convenience store. The sky lanterns and fireworks provided some type of entertainment for the quiet night in the resort, even if it was just watching the fireworks set off by other guests.

Overall, for a $55 offer (excluding custom tax), the resort deliver the right value. For those looking for some peace and quiet and do nothing, this can be an option. However, for those looking for finer stuff, you are better off paying more and looking elsewhere.

Room Tip: -Bigger villas were available but faces inwards from the sea. -Hang around the area next to spa vil...
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about KTM Resort - Batam

Address: Jl. Kolonel Soegiono | Tg. Pinggir - Sekupang, Riau Islands Province, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Batam
#16 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — KTM Resort - Batam 3*
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Also Known As:
Pt. Ktm Resort - Batam Hotel Batam

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