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“A good place for a weekend getaway with a group of friends” 3 of 5 stars
Review of KTM Resort Batam

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KTM Resort Batam
3.0 of 5 Resort   |   Jl. Kolonel Soegiono | Tg. Pinggir - Sekupang, Riau Islands Province, Indonesia   |  
Hotel amenities
Ranked #26 of 83 Hotels in Batam
Singapore, Singapore
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A good place for a weekend getaway with a group of friends”
3 of 5 stars Reviewed October 16, 2012 via mobile

I paid $145 for a 2D1N trip to Batam with a group of friends for a weekend getaway which also included a spa package. I was quite skeptical about the quality of the resort since the website reveal little information about it. Upon arrival, i was surprised by the breathe-taking view. The resort was a short 5 minutes drive from Sekupang terminal. 

We stayed at the family cottage with a small living area and two bedrooms that came with a queen size bed and 2 single beds respectively. Nothing fantastic about the amenities though.  I would give a "good"for the overall cleanliness over there. And definitely a thumbs up for their service. The front desk staff was exceptionally polite and always wearing a smile. The driver who fetch us from the terminal was equally excellent as well. Overall, every staff except for the spa therapists are extremely service oriented and humble. 

The masseurs are not really skillful and they gossip alot -kind of defeat the purpose of going to spa for some form of relaxation. 

Next, we hired a cab to send us to the pretty famous "Golden Prawn Seafood Restaurant", price was affordable, not dirt cheap. Food wise, it was still acceptable. I couldnt fathom why so many people think it superb. Anyway, customers can make their own selection of seafood and the methods of cooking or if you are not sure, feel free to ask the staff for some advice. FYI, the uncle who serve patrons do know how to speak mandarin. 

Mega mall Batam centre was the next stop we hit. A mainstream shopping mall with lots of security officers patrolling around. If you're looking for some local snacks, get it from the hypermarket at the basement. Its CHEAP. 

Our dinner? We went to the long lost A&W restaurant to reminise our childhood memories. Then the same cabby drove us back to our "home" whom we paid SGD60 (cab fare for the day). We felt abit ripped off. But considering the effort that he took to bring us around the area to look for fresh homemade kueh lapis, we chose to overlook that. 

Point to note before this article ends, if you are buying kueh lapis home, be sure to get it from the departure hall at the terminal at 120,000 rupiahs. Some place do sell the cakes at 200,000 rupiahs.  Dont get cheated!!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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124 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed August 15, 2012

I visited KTM Resort with 2 other colleagues from 9 to 10 August 2012. I chose this resort as I know that I would be able to see the National Day fireworks from the restaurant in the resort. Indeed, I could see the fireworks but they were not as big as I thought they would be. The biggest disappointment came in the evening, when I was disturbed by mosquitoes in my room during my sleep. I got up a few times due to frustrations from the bites. As such, I do hope that the resort will look into this problem.

Also, 1 of my colleague said that the utensils in the restaurant were not very clean as they were quite oily. The breakfast was not very good too. Not much of a variety and they refilled the food quite slowly.

I do hope to see some improvement if I were to return to this resort.

Room Tip: Choose a room facing the sea. You get nice cooling breezes.
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 12, 2012

Bought the $55 voucher from deal.com.sg for a 2D1N stay at this resort. In short, I get what I paid for, nothing more, nothing less.

The resort is located near Sekupang Ferry Terminal and took the hotel shuttle bus ~15 min to ferry us (my friend and I) from the terminal to the resort. Upon arrival, we were greeted by a surreal sight: a Chinese temple and a huge Goddess of Mercy statue - Yes, there is a Chinese temple and a huge Goddess of Mercy statue in the resort. In fact, Chinese sculptures and furnitures was placed throughout the resort alongside the more common resort fixtures, making the theme and deco of the resort a confusing mix.

For the room, we got a sea view villa, which is more like a mangrove view villa. The sea view villa faces a so-called lagoon, which is divided into two portions: the smaller portion nearer the villa looked like a dried up pond most of the time, while the larger portion next to the spa has a collection of large fishes. On the exterior, the sea view villa is designed to look like a small hut on wooden stilts, which is actually made of fire-glass and thus has a very 'Haw Par Villa' feel. On the interior, the villa was small with all the basic facilities in working condition. There's a small balcony that is shared with the neighboring room.

Just like other resort of its' type, the resort also had some amenities that're there for the sake of being there and were either unused or under renovation/maintenance. The swimming pool was under maintenance till Sept 2012, while the bar was empty and never open. The pool/billiard tables and the basketball court were all unused as well.

The restaurant offer some nice food during dinner but the buffet breakfast is not really anything to shout about. As for the staffs, they are very polite and provide adequate servides but not exactly the most on-the-ball types. A particular example is the chefs at the egg station during the breakfast buffet. Apparently, the chefs did not have any system of noting down orders, and were just politely acknowledging the orders while cooking whatever eggs they are able to, resulting in a a crowd of mostly clueless guests surrounding the station, waiting for their eggs.

The part about the resort though is that it has a good sea view. Also, there were sky lanterns and fireworks on sale at the convenience store. The sky lanterns and fireworks provided some type of entertainment for the quiet night in the resort, even if it was just watching the fireworks set off by other guests.

Overall, for a $55 offer (excluding custom tax), the resort deliver the right value. For those looking for some peace and quiet and do nothing, this can be an option. However, for those looking for finer stuff, you are better off paying more and looking elsewhere.

Room Tip: -Bigger villas were available but faces inwards from the sea. -Hang around the area next to spa vil...
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed August 11, 2012

Knowing that I would most likely be spending my birthday alone this year, my good friend, G, suggested a getaway trip to Batam just before my birthday. G had come across a steal on deal.com.sg at only $55 a night at KTM Resort. We decided that a 3D2N trip should be sufficient for a getaway. During booking, we were told that we will get an additional night free with the purchase of 2 nights. That's nice, I mean, who minds an additional night of free stay, right? So 4D3N it was to be.

Ardiansyah, the Assistant Room Division Manager, upgraded us to a Deluxe Cottage when he knew that this was going to be a little birthday celebration. He also arranged for an additional bed placed in our cottage free of charge when they could not accommodate our request for twin beds instead of a double. On top of this, he got us special rates for full body massages at Spa Villa which is run by an external party.

The day finally arrived and after clearing immigration at Sekupang, we saw the driver for the shuttle to KTM holding a sign with "KTM" clearly printed on it. We waited a little while before being ushered up on the air-conditioned mini bus. On the bus, we were annoyed at having to wait for another 10 to 15 minutes because this rowdy bunch of young men had neglected to complete their immigration paperwork. This is, of course, no fault of KTM but I was really annoyed by their attitude.

Thankfully, it was barely a 10-minute drive to KTM and I made it a point to be the first few passengers to alight from the bus. I just couldn't take the risk of having that group mess up their paperwork and delaying our check in if they were ahead of us in the queue. Check-in was a breeze for us and the front office staff were very polite. There was no deviation from the prior arrangements made and we were promptly given our access key. As our cottage is located quite a distance away, one of the shuttle bus drivers collected our luggage and sent us to the doorstep.

The room looked really small at first glance but that's probably because we have an extra bed in there. Truth is, we did not need a big room and this is just great and cosy. The air-conditioning took quite a while to cool down the room due to the extremely hot weather outside so we made it a point never to turn it off for the duration of our stay. As we have been assigned a corner unit, we have a nice little patio with a coffee table and two chairs outside. Perfect for a book and coffee! I brought along a electric traveler's stove and we cooked instant noodles in it for lunch. As I was feeling under the weather, I took a nap while G went out to the patio with a cup of coffee and a book (Kindle). Later in the afternoon, G and I walked to the restaurant where we had another meal and spent some time reading. The restaurant extends over a pier which provided the occasional sea wind and the sound of waves. The items on their menu were considered affordable. After that, we walked along the waterfront until we came to the row of Cabanas which made up Spa Villa. We were scheduled for massage at 9pm Batam Time so we returned to our cottage to shower and read our books before the session.

At 8:30pm, we made our way down to Spa Villa only to find the place in darkness. It was a Friday night and the resort is on low occupancy since most Singaporeans will only arrive on the following day. The office of Spa Villa was locked so we knocked at their staff room. After much gesturing and explaining in simple English, we found that the staff have not been informed of our reservation. All of the staff were already in their PJs getting ready to call it a day so we did not have the heart to pursue further. The staff were also very apologetic that we have come all the way only to have to leave disappointed. Since massage is off, we went to the restaurant to have our dinner and enjoy some cold Bintang beer. We chatted, listened to music and read our books before calling it a day. I took the double bed while G took the additional bed that was placed in the room. In return, I gave G the duvet and an extra pillow. Little did we know that we would be kept awake by mosquitoes for most of the night. At 2am, after being stung for the nth time, I decided that enough is enough. I got up, called the reception and told them of the problem. Within 10 minutes, a staff arrived in a motorbike and handed me a can of Lavender-scented insecticide. I took it gratefully and sprayed generously under the beds, tables, mini fridge and every nook and cranny of the room. It's no surprise that G and I didn't sleep well having to endure mosquitoes and for me, the bonus of a blocked nose.

Breakfast starts at 6:30am and ends at 9:30am. With a rather narrow timing like this, we had to get up rather early every morning to avoid missing breakfast. Breakfast for those few days were fried noodles/beehoon/rice, cornflakes, koko krunch, bread and some local kuehs.
We met up with Ardiansyah to find out about the confusion at Spa Villa the night before. We came to the conclusion that the Spa Villa management might not have informed the staff of our booking. Ardiansyah helped make ad-hoc arrangements for a massage session at 10am so that we have ample time to shower and catch the shuttle out to Nagoya at 1pm. The massage ended at 11am and because I felt sweaty and greasy after the massage, I took a shower while G continued reading until the shuttle arrived to fetch us to Nagoya.

At Nagoya, we had lunch and went shopping at the Hypermart. One of the most important things on our shopping list was the mosquito coils (incense). We got the "jumbo" version which lasts 10 hours. For safety, we also bought a special container to house the smouldering coil. One thing I like about Indonesia is the fact that certain medication can be bought off the shelf in the hypermart without prescription.

We returned to our room to find that a young couple in their early twenties, who were part of a bigger group, checked into the room directly beside ours. They created a din as they excitedly checked out each others' rooms while I tried to take a nap after popping some antihistamines. In the evening, we cooked instant kuay teow using the stove before we headed to Spa Villa for our hot stone back massage. When we returned, our neighbour and their friends were setting off fireworks. Amused, we brought out our bottle of red wine to the patio to watch them have fun. Due to the bad sleep the previous night coupled with the wine and relaxing massages, we called it a day. The sleep was better but we were kept awake by the constant sound of chatter and television from our neighbour. At 3:30am, I got frustrated and knocked sharply on the wall 3 times. This gave us a few minutes of silence as they switched off the television shortly after and the sounds I heard after that should be left to your imagination. Gosh.

Our third day was designated to be a whole day of book reading. After breakfast, we had another round of massage before heading back to our room. For lunch, we were so lazy that we ordered room service. We watched a movie on my iPad and then resumed our book reading.
One thing unique about KTM is that they have the tallest statue of Guanyin right in the resort. This has become a tourist attraction and you will see tour buses unloading tourists in the morning. According to Ardiansyah, this statue was originally near the shorelines but was moved due to complaints from startled seamen especially during foggy nights. We made it a point to stop by the statue every night on our way back to our room to offer some prayers.

On our forth and last day, we went for our last massage. I had an ocean view package which consists of foot bath, Jacuzzi bath and full body massage. G opted for the rejuvenating package which came with a body scrub. The packages lasts about 2 hours! It was already 12pm by the time we were back in our room. We showered and ordered room service again and decided to have our meal at the patio. We had assurance that we can check out as late as we want since they are usually on extremely low occupancy on Mondays. However, I totally forgot that our access card, like those of most hotels, was programmed to be inactive after check-out time. It was just past 1pm as I walked out of the room to join G for lunch and we found ourselves locked out. Walking to the front office was out of the question as we were barefooted and the road was scorching hot. While I was trying to call to the reception via my mobile phone, I spotted a shuttle bus passing by and waved at the driver. The driver, Lico, was very kind and asked us to wait while he drove back to the front office with our access card for re-validation. We had our lunch and Lico came back with our card fixed. We requested for him to pick us up at 3pm so that we can leave for the ferry terminal before 3:30pm for our 4:30pm ferry. Lico was very puncture and we were very pleased with his good service attitude. After checking out, Lico sent us to the ferry terminal.

We have read horror stories about KTM Resort on TripAdvisor and felt that for the price we pay, we ought to lower our expectations. The staff were all friendly and will greet or at least nod at us politely with a smile whenever we walked past them. From our room and from the restaurant, we could get M1 and StarHub mobile coverage although the signal was quite weak. I was able to take a call, send some text messages and log on to 2.5G/3G for data at times. There is Wi-Fi coverage in some areas of the resort which is good (and bad at times since we were supposed to be here to "disconnect" from our hectic life in Singapore). Frankly speaking, I would prefer my stay at Harris but KTM Resort wasn't that bad - at least not as bad as described by some reviewers.

Room Tip: Ask the staff for the best view (Subject to availability). We got D318 which was very good.
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 10, 2012

I bought 2 voucher at deals..soo i book a reservation for 11july which is tmmrw.. I received the confirmation letter but under the deals voucher no, they put both same voucher no.. Ive tried calling them but no answer, email them couple of times regarding tis matter but still no reply n im goin fer the trip tommorow!! Ive no idea wat to do now..gud luck to me i guess!

Stayed July 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 24, 2012

Booked a 2D1N stay from the $55 voucher from deal.com.sg.... It was definitely cheap, but definitely shouldn't expect anything above 3-stars here. While their staff are mostly polite, the facilities are a disappointing to a certain extent.

Despite there having things like spa, massage, outdoor pool, etc, I didn't really find myself eager to try out any of those. I am not really keen on spa/massage in the first place (it was a little pricey also in SGD). I was most taken aback by their so-called outdoor pool. It looked like it hadn't been used/cleaned in years! No one actually uses it, I really think they ought to do something to it. They claim to have a lagoon but it's really more like something for display. No one really goes down there at all either.

The room (sea view villa) was small indeed. It was good enough for two, but the fact that we can easily hear the neighboring room was a bit annoying. They have most SG channels on TV; a good working mini-fridge; the air-con was okay; bathroom has hot water but quite limited. The so-called balcony area is shared with the neighbor.

Their restaurant food is not too bad.I won't say it's fantastic but it was probably something sufficient to make up for all the what-nots.

There was a bus provided to Nagoya Hill mall but it was only one trip to and fro. The mall was quite boring. Nothing much there that I really fancied, except for some food.

Overall, the trip was a little below average, but as mentioned, what you pay is what you get. It's a good place to just bum around and do nothing, just to get away from the city and stressful atmosphere in SG.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 23, 2012

We used the S$ 55 Deal vouchers for a 2D1N stay at KTM. It's great value for money. Booking via email was smooth and prompt. We stayed in one of the sea view villa facing the Singapore Skyline. The view was excellent! The room was smaller than expected. Although it was simple and it had all we need. Massage by the sea was comfortable.This place is good for a simple short break, with a close friend or spouse. Not much for kids though....

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about KTM Resort Batam

Address: Jl. Kolonel Soegiono | Tg. Pinggir - Sekupang, Riau Islands Province, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Batam
#12 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — KTM Resort Batam 3*
Number of rooms: 108
Official Description (provided by the hotel):
All accommodations at KTM Resort are designed in a Balinese style and fully furnished with everything guests need for a perfect stay, including location. Retreat yourself with fresh seafood while enjoying the breathtaking views of the sea at the nearby restaurant on stilts which can accommodate up to 1,000 people. Take this opportunity to explore the iconic Kwan Im Statue towering over 23 meters high. The activities feature water sports, billiards and karaoke rooms, swimming pools, BBQ pits, mahjong, card games, and the all-time favorite - night-squid fishing. If guests are looking for a holiday destination that will keep you from the busy world and place you in quaint tranquility, then KTM Resort is the best option for you. ... more   less 
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Also Known As:
Pt. Ktm Resort - Batam Hotel Batam

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