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“Rustic, affordable and cosy” 3 of 5 stars
Review of KTM Resort - Batam

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KTM Resort - Batam
3.0 of 5 Resort   |   Jl. Kolonel Soegiono | Tg. Pinggir - Sekupang, Riau Islands Province, Indonesia   |  
Hotel amenities
Ranked #33 of 69 hotels in Batam
Singapore
Top Contributor
71 reviews 71 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
47 helpful votes 47 helpful votes
“Rustic, affordable and cosy”
3 of 5 stars Reviewed November 14, 2011

We booked a 2D1N stay as packaged by Spa Villas, which is situated inside KTM resort for 4 ladies to enjoy a relaxing spa and a quick getaway from Singapore.

They gave us Family Cottage 2 with a sea view that was partially blocked by a tree (Cottage 1 has an unobstructed seaview facing Singapore!) which is alright by us. The cottage is clean and cosy and the 2 rooms (1 with Queen bed and 1 with 2 single beds) had their own attached bathroom and shower stalls. The beds are comfy and clean enough.

Amenities include a small electric kettle, free tea and coffee, teaset for 4, a small fridge, bottled water, an electric cooker, a kitchen sink... All in all a good deal for the price we were paying. The bathroom had 2 clean (although a bit old) towels and even toiletries to use.

The resort is located very near Sekupang Ferry terminal (new and modern) - it took our driver around 5-10 minutes to get to the resort. The lobby staff had good command of English and were helpful and friendly.

In the resort there is a very sad outdoor karaoke stage and set up beside the sea water pool. The pool claimed to be therapeutic but the murkiness did not seem appealing enough for us to try it out. A convenience store selling stuff like beer, potato chips and ice cream opens till around 10pm I think.

There is free unlocked WiFi for the internet addicts. Not super fast, but it works. Taxis (old ones and drivers drive scary) are available to bring you to Batam Town about half an hour away, where Nagoya Hill shopping mall and the A&W are situated. For watersports and go kart, you should head to Waterfront City but it is lousy for shopping.

Great for families and couples for a fuss free weekend getaway that is value for money.

Room Tip: Family cottage 1 has a great seaview!
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  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Any
English first
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 17, 2011

We booked our rooms via a online deal website. It cost really cheap. We were not expecting much for the rooms. Our room is FAR FAR FAR away from the main reception area. The good thing is that the room is clean and decently furnished; thou we had very bad TV reception. We had dirty towels. The food is really very BAD. The pool is terrible.

The excellent part of the trip 2D 1N is the SPA, good and cheap. we pampered ourselves from head to toe as we had nothing else to do.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 9, 2011 via mobile

We booked the family villa because it comes with a kitchen and we like to cook, especially me. Free wifi was also included. Their internet website made the place look fantastic, worth spending S$700 for two nights.
one thing I found odd was the fact that the resort insisted on settling the hotel bill on arrival. We were soon to find out why... the resort has no beach although they have so called beachfront cottages. The saltwater jacuzzy pool is just a pool without jacuzzy, the toilets stink so bad, the restaurant is a basic foodcourt together with plastic cutlery, the wifi didnt work and neither did the kitchen in the villa. We defintely feel ripped off at S$700 for the two nights and we are making a formal complaint to the tourism authorities in Jakarta. No more tourists should be cheated, enoug!

  • Stayed October 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 of 5 stars Reviewed September 23, 2011

Rooms, pool, staff, food.....all are terrible. Really gives Batam a bad name as not all places are like KTM. NEVER STAY HERE - the staff are not helpful at all, the beds and linen are filthy and the food is some of the worst quality produce I have ever seen.
Cost has nothing to do with expectations - KTM fails in every area.

  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 21, 2011

Although we had the best of rooms, the hotel staff called us and asked us if we can move to a family room as there were two families.. We told them that we will get there and then decide depending on the location and views from the room.. When we got there, we told them that we needed our original rooms and they said that those rooms were already sold off.. At the end, we had to settle for the family room.. The rooms are great and so is the view, but the staff need a complete course (no crash course will help) in how to handle guests.. A lot of guests have mentioned that the SPA is great, but its nothing close to great.. Again that too is very average.. Food not the best, although they do believe in bringing the food really fast to your room.. The toilets are a not small, but at the same time, not large.. Cant complain about the toilets as they were clean..

Room Tip: Choose the ones right next to the lagoon.. Not sure what they are called, but they have the best vie...
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  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 14, 2011

This is the place to go if you wanna relax and aren't too fussy about rooms.

To be sure, the rooms are nothing to shout about. They are like log cabins, and are very, very basic and rather small.

For the older folks, they may find it difficult to keep climbing stairs as the rooms are all elevated.

I could also hear what the folks next door were saying; the walls are thin.

That said, the resort was incredibly relaxing. Situated right at the sea, be sure to try the spas. As you lay there in the spa, you'll hear the sound of the waves crashing against the rock. Just look out of the window and you'll see the open sea, and in the distance, Singapore. Yes, you can see Singapore from here if the weather permits.

The canteen area (I hesitate to call it a restaurant) is breezy and relaxing too. Just order some seafood and enjoy the wind on your face. Really nice.

All in all, an economical place. Good if you want to relax and aren't concerned that you're not getting a luxurious place.

Room Tip: The Family units are situated further back, and perhaps, slightly more stairs involved.
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  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 7, 2011

Firstly, what a disappointment my first visit to Batam Indonesia was...and a large part can be attributed to the fact that we stayed at KTM Resort Batam...

Photos do lie...on the website the resort appeared clean and trendy but when we arrived, we were shocked to see how neglected and run-down the resort was!

The room was small, the floors creaked, the bathroom needed a MAJOR renovation, the resort was run-down and boring, the pool was dirty, and the room was AVERAGE...and that is just putting it nicely.

Then, we almost missed our ferry back to Singapore as the reception staff messed up our transport to the harbour...lucky we got up early to account for the extra hour and a half we had to wait to get to the ferry. AND THEN...we had to pay for our ferry tickets back even though they were supposed to be included in our tour!!!

SADLY DISAPPOINTED....!!!

Room Tip: Don't go...
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  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about KTM Resort - Batam

Address: Jl. Kolonel Soegiono | Tg. Pinggir - Sekupang, Riau Islands Province, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Batam
#17 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — KTM Resort - Batam 3*
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Also Known As:
Pt. Ktm Resort - Batam Hotel Batam

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