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“Nice hotel with excellent service” 4 of 5 stars
Review of Swiss-Inn Batam

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Swiss-Inn Batam
3.0 of 5 Hotel   |   Jl. Pembangunan, Batu Selicin | Komplek Villa Idaman Baloi, Riau Islands Province 29432, Indonesia   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #10 of 77 Hotels in Batam
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice hotel with excellent service”
4 of 5 stars Reviewed June 29, 2014

Hotel was conveniently located near several key Batam attractions, like Nagoya Hills, A2 Food Court, Chinatown and various other shopping areas. The customer service expressed by Karbel (GM) and his team was top notch, eg they allowed our group of 7 to switch to adjoining rooms. They were friendly and really try to make your stay as pleasant as possible.

The receptionist Emmy spoke flawless English and kept on a beautiful smile throughout our numerous requests and questions.

I highly recommend fellow travelers, especially Singaporeans, to make Swiss Inn a destination.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Inn Batam, responded to this review, July 5, 2014
Batam, 5 July 2014

Dear Guest,

Warm regards from Swiss-Inn Batam!

Thank you for taking the time to record your comments on tripadvisor.com.

We do appreciate for the positive comment regarding your experience while staying with us. We have shared this good news to our staff and team especially to Karbel and Emmy about your compliment. We will definitely make sure that you have another best experience on your next visit.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
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    40
    8
    3
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Spanish first
  • Any
English first
Bandung, Jawa Barat, Indonesia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 30, 2014

I stayed at this hotel for business trip for 5 days, 19-24 May 2014.
The beds were comfortable, clean, and the air conditioner works perfectly.
The only issue is there is no variety in breakfast, I always had a same breakfast every morning, which is a bit annoying, other than that, the hotel room was good enough for my trip.
The hotel is near to TOP100 (cheap supermarket), BCS mall, and A2 foodcourt. And not very far to nagoya or lucky plaza.

Room Tip: Facing front of the hotel, you get the sunrise everyday..
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Inn Batam, responded to this review, July 5, 2014
Batam, 5 July 2014

Dear Mr. Tommy,

Warm regards from Swiss-Inn Batam!

Thank you for taking the time to record your comments on tripadvisor.com.

We do appreciate for your positive comments regarding our room, have shared to the staff and team as motivation. However, we do apologize for the breakfast variety, have reviewed with the department concerned for immediate improvement. We will make sure you have the best experience on your next visit.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 15, 2014

Went here with my wife on our first trip to Batam together. Check in was fuss free. Staffs were very polite and helpful. Room was also very clean. Breakfast was ok with a good spread of food though. Would recommend to anyone and I would definitely stay here again.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Inn Batam, responded to this review, July 5, 2014
Batam, 5 July 2014

Dear Mr. Sani,

Warm regards from Swiss-Inn Batam!

Thank you for taking the time to record your comments on tripadvisor.com.

We do appreciate for the positive comments regarding your experience while staying with us. We have shared to the staffs and team. We are glad that you have a pleasant experience and will make sure that you have another best experience on your next visit.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 22, 2014

For a solo traveler room is spacious enough and big bed. 4 pillows and thick quilt covering in case you feel the strong air con. Room Service is fast. Staff very helpful when I cancelled my reservation accidentally on line. They assisted in getting another hotel (in case) I need one should the room availability to stay for the next night was fruitless.
Breakfast was local and intercontinental choice that you are spoilt with. Take your breakfast slow.
However, taxi at the hotel tends to be fixed priced to your destination. Hence take taxi or ojeks (motorcycle) from the main road and haggle the price first.

spa treatment in house was good and relaxing.

Pity no swimming pool though. It would be great to have a pool for a swim and relax.

Room Tip: Room I got was on the fifth floor overlooking the main road. Should you be a light sleeper, the occa...
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  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Inn Batam, responded to this review, May 5, 2014
Batam, 5 May 2014


Dear Mr. Brenden,

Warm regards from Swiss-Inn Batam!

Thank you for taking the time to record your comments on tripadvisor.com.

We are appreciate for the positive comments regarding the good service of our staffs & the breakfast experience. We have shared this good news to the team. We are glad that you have a pleasant experience while staying with us. We will make sure that you have another best experience on your next visit.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 19, 2014

Swiss-In Batam is a very good budget hotel for anyone travelling for a short trip to Batam. The staff are very humble and courteous , food was good and location just perfect , in the mid of city . Very near to Nagoya hills and ferry terminal . But if you are looking for a beach side hotel - this is not the one as its centrally located.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Inn Batam, responded to this review, March 29, 2014
Batam, 29 March 2014


Dear Mr. Ahmad,

Warm regards from Swiss-Inn Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Inn Batam.

We do appreciate your comments and have been forwarded to our staff and team. Indeed it is a clean and nicely done hotel, centrally located in downtown and we often receive good comment regarding the service of our staff as we have been conducted several training to maintain our standard.

We are glad that you have a pleasant experience while staying with us. We will make sure that you have another best experience on your next visit.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2014

After 4 times at this hotel, I still find this hotel to be most comfortable and the service staff are polite and attentive. This is great value for money and close enough for shopping yet a quiet getaway from bustle. there are quiet resorts on this island that are too far from shops and eating places and taxi can get costly.

this hotel is Well located near Nagoya Hill, Top 100 and BCS Mall. I love this quiet getaway place. Its quiet away from bustle and local food is readily available at a nearby A1 Food centre.

Room Tip: ask for rooms facing the back of the hotel. the view is unblocked and you can see Harbour Bay and th...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Top Contributor
67 reviews 67 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 6, 2014

We stayed at Swiss-inn batam during the lunar new year period as many other resorts were fully booked. But no doubt, our short stay of 2 nights at Swiss-inn was comfortable with not much problems. Impressed with the service and efficient staff. Check-in was brief, bell boy was attentive. Our request for extra bed was done quickly without any delay. We were also given rooms with high level and we were shocked that we were able to spot Marina Bay Sands from Singapore from afar in the day! Nice!

Breakfast was included in our package, though the buffet spread was simple but it's enough to keep us filled. We love the cooking station most with freshly cooked pancakes and sausages. Most of the time when I travel, I'll always encounter the same spread of food during my next consecutive day. To my surprise, 3/4 of the food were totally different from the previous day we had. Great!

Ordered room service on the first night at about 1 am as we need to travel a bit to the nearest eateries. We didn't have the menu in the room and so I called the staff, he apologized that he's alone and won't be able to bring the menu up to us. Therefore, he read out the dishes available slowly and patiently over the phone. He said it would be delivered to us within 20 mins and I was impressed it came within the time frame given. Though location of this hotel may be slightly far but we were not affected as we hired a driver during our trip. Overall, it was a memorable short getaway for my family and will recommend it to our friends!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swiss-Inn Batam

Address: Jl. Pembangunan, Batu Selicin | Komplek Villa Idaman Baloi, Riau Islands Province 29432, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#3 Best Value Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Swiss-Inn Batam 3*
Number of rooms: 128
Official Description (provided by the hotel):
Swiss-Inn Batam are a three-star budget hotel in Batam that caters to the discerning traveler looking for good comfort and value for money—perfectly suited to your needs.We are 10 minutes from the city centre, 30 minutes from the Hang Nadim airport, and mere minutes from the ferry terminals. Our inn is enveloped in shops, offices, shopping malls and hawker centers—conveniences by the bucketload. ... more   less 
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Also Known As:
Swiss Hotel Batam

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