Booked for 2d1n at this hotel one week before our stay(5-6 October 2013).
Emails were all replied promptly, by Emmy, within the day itself, the latest(longest reply) I received was within 1 day.
From Batam Centre terminal, we took a taxi(60 000 idr) to the hotel. upon reaching, we were greeted by the hotel reception. it was only 10am batam time. Trying our luck, but then we were told to come back within an hour as our two superior rooms was not ready yet as we asked for connecting room facility(1 double and 1 twin bed), if we were to check in early, it does not have connecting facility.. Had to pay 1.4 mil rupiah as deposit(of which we off set the hotel price upon check out)
We took taxi to bsc mall(40 000 idr) where we had early lunch, shop for groceries, went back around 1pm, it was 35 000 idr by taxi. Our rooms(822 and 823, corner rooms, street views, level 8- highest level) were already ready, but just a little hiccups as the connecting door was locked, as well as our fridge door, but it was solved within 10 minutes by the housekeeping team, not much of an issue.
Shower stall was a little small but we made do with it. basic toiletries were provided, with towels and room slippers. No safe though. Aircon was working well for both roomsbut in 822, the "fan/flap" was not working but it didn't matter much as the whole room still feel cold nonetheless, beds were comfortable. 1 of the pillows in the other room was stained but it was a small issue. (2 pillows for each bed).. From our hotel room, we can see bcc hotel and the streets.
Took a taxi to nagoya hill mall, for only 60 000 idr, there is always a taxi ready infront of the hotel, you just need to inform the reception.. another 70 000 idr to harbourbay terminal for seafood dinner, where we only spent around 500 000 idr on 2 crabs, one garoupa fish, tofu hotplate, kailan, 3 coconut drinks, 4 rice and one coca cola. there are alot of seafood places by the kelong(cant remember which one we went, it was 2nd from left)... so u had to choose one, food tasted 4 out of 5 stars. service was excellent. complimentary watermelon was provided. took taxi back 60 000 idr to hotel(the staff helped us to look for a taxi).
Booked massage for 4 people at 10pm(which was postponed to 1030pm) it at level 2, only 1 couple room and a few single rooms... only 100 000 idr for 45 minutes back and shoulder.. other prices were alright. masseur was friendly and skillful. ordered room service at 12am batam time, 60 500 idr(including taxes) for one plate of fish and chips. the staff who brought up the food was friendly, full of smiles. really felt at home. the food tasted so good we were tempted to order one more plate to share!
Breakfast buffet was included in hotel cost, it was pretty packed but we managed to get seats for 4., food was okay, omelette station, noodles, rice, fried rice, potato wedges, crackers, etc, mostly local food. there was also bread, fruits, salad, apple juice, pineapple and mango juice. tea/coffee were served by the staffs. plates were cleaned promptly. friendly customer service.
upon check out, we took back our deposit(after deducting hotel cost). it was another 65 000 idr taxi trip to the batam centre terminal.
Service was really good. 5 out of 5. housekeepers were all full of smiles, reception team did not sigh at all when we asked alot of questions, like where to eat good seafood, recommendations and how much is each taxi trip to the malls. Emmy, one of the reception team also scanned for us the hotel map which was very customer orientated.
We will definitely come back to this hotel, hotel is near to bsc mall, 10 minutes trip. 20 minutes to nagoya mall. and 15 mins to batam centre terminal. despite being a 3 star hotel(without swimming pool), we really like this hotel.
Thanks for the awesome Batam experience, Swiss Inn Batam Hotel!
- Official Description (provided by the hotel):
- Swiss-Inn Batam are a three-star budget hotel in Batam that caters to the discerning traveler looking for good comfort and value for money—perfectly suited to your needs.We are 10 minutes from the city centre, 30 minutes from the Hang Nadim airport, and mere minutes from the ferry terminals. Our inn is enveloped in shops, offices, shopping malls and hawker centers—conveniences by the bucketload. ... more less
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- Also Known As:
- Swiss Hotel Batam