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“Small Room. No Bell Boy. No Swimming Pool. Not Good Enough” 3 of 5 stars
Review of Swiss-Inn Batam

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Swiss-Inn Batam
3.0 of 5 Hotel   |   Jl. Pembangunan, Batu Selicin | Komplek Villa Idaman Baloi, Riau Islands Province 29432, Indonesia   |  
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Hotel amenities
Special Rate
Rp.569,999 (IDR)
Ranked #12 of 80 Hotels in Batam
Jakarta, Indonesia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
“Small Room. No Bell Boy. No Swimming Pool. Not Good Enough”
3 of 5 stars Reviewed July 18, 2013

I don't think the room is good enough, compared with the price and the facility that we had. We were stayed for 2 nights, booking by bought a voucher hotel, per-night about 400 USD. Little bit surprised with the small lobby, with no bell-boy. Very disappointed with the room size (about 21 m2 including bathroom, very small, if you compare with other hotel in Nagoya! Usually I stay in a few hotel in Batam, especially a hotel on Imam Bonjol Road, it is very big big room).I was asked 1 room with twin bed, and things i got : 2 single bed which was not separate each other (usually other hotel will give us 2 queen size bed, separated each other). To be honest, i got confused with the other Swiss-Bell Hotel which has swimming pool..and of course because of my stupidity, i booked this hotel which is not provide swimming pool. Meanwhile in Agoda i could see the price of Swiss Bell in Jodo, is cheaper than this place. Breakfast in Sahur was so simply, even we have to appreciate their effort to provide breakfast on very early morning, and appreciate their willingness and initiative to make a wake up call in Sahur (even..in the reality they didn't call us, maybe their personnel is limited so they can't make a wake up call as they promised). Location.. i could admit, not bad, even not the perfect one. Actually when i just arrived (1 hour after arrived), i tried to cancel our stay in the next day, the travel-company that sell the voucher allowed us to refund, with a note, the hotel should make a letter to allow us to cancel. but unfortunately the hotel said they can't. Hmm...

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 12, 2013

i wes there on the 6th july till 7th july.
Location is like 15-20 mins from batam centre by taxi (60,000 rup)
the check in was also fast, they allowed us to check in at 10 am.
room is abit dark, there are lamps that is not working but we dont mind about it.
from the hotel to nagoya shopping centre is ard 35,000 by hotel taxi.
we got the room 502, the view beautiful during the sunset. worth the stay!
in house room service, we ordered some foods, it is quite cold. we didnt end up finishing it.
anyways the breakfast is good!
check out was fast also.
so my experiences with swiss-inn is very good ! :)

Room Tip: Ask for the higher floors. :)
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Inn Batam, responded to this review, July 15, 2013
Batam, 15 July 2013


Dear Guest,

Warm regards from Swiss-Inn Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Inn, Batam. We do appreciate your comments and have been forwarded to our staff and team. It is centrally located in downtown and we often receive good comment regarding the service of our staff.

However, regarding to your comment about our lighting in the room and our food through room service, we have briefed to the department concerned and will do improvement as soon.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 2, 2013

Trip was on 29th June - 30th June.

We stay at Swiss-Inn hotel, the services there is tip-top :)

I was out at Nagoya hill to do spa - pedicure and had wanted to do spa at the hotel.
i called but no one pick up the call hence i send an email to Karbel, who help us book hotel and ferry, my email replied was almost immediately.

This surprise us :)

The only thing i guess would need improvement would be the shower room. the water would sprinkle out to the toilet area and hence making the floor wet.

Other than that , pleasant stay at the hotel and the spa massage was good.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Inn Batam, responded to this review, July 5, 2013
Batam, 6 July 2013


Dear Ms. Lihui,

Warm regards from Swiss-Inn Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Inn, Batam. We do appreciate your valuable comments and have been forwarded to Mr. Karbel and his team. We often receive good comment regarding the service of our staff and we have been conducted several training to maintain our standard.

However, we apologize for the inconvenience experience regarding our shower room. Have forwarded the comments to our staff and team concerned to be follow-up. We ensure you to have the best experience on your next stay.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
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Contributor
20 reviews 20 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 30, 2013 via mobile

We spend here 2 nights (room 417) the bathroom gets totally flooded every time you have shower, water doesn't go away in hours so you have a strong moisture smell in the room, even worsened with the old carpet of the room. Cleanliness also needs improvement.
Reception was really friendly and helpfull. Rest of staff also very nice. Breakfast is ok for the price.
In resume, with an improvement and renewal of rooms, it would be a good option.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Inn Batam, responded to this review, July 2, 2013
Batam, 3 July 2013


Dear Guest,

Warm greetings from Swiss-Inn, Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Inn, Batam.

We are very appreciate for your comment about our service. Have shared the comments to our staff and team. We often receive good comment regarding the service of our staff, though we keep on conducting training to maintain and improve our standard.

However, we do apologize for your inconvenience experience regarding our bathroom. Have forwarded the comments to our staff and team concerned to be follow-up. We ensure you to have the best experience on your next stay.

Once again we do appreciate receiving your feedback as it is enable us to continue our improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn, Batam.


With kind regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 26, 2013

Just stay 3 night, near ferry terminal.nearby a lot food, 8 min to shop
Room was clean and free wifi
Breakfast are so good, will stay again here when coming back.
Oppsite hotel have 1 cafe is relaxing and nice, the food not bad too.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Inn Batam, responded to this review, June 29, 2013
Batam, 29 June 2013


Dear Ms. Amylia,

Warm regards from Swiss-Inn Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Inn, Batam. Indeed it is a clean and nicely done hotel, centrally located in downtown and we often receive good comment regarding the service of our staff however, we have continuously conducting training to maintain our standard. We are very appreciate of your comments about our room & breakfast, it has been forwarded to our staff and team concerned.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Top Contributor
126 reviews 126 reviews
46 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed June 17, 2013

he is the manager of the hotel. you find him at the ferry terminal, co-ordinating arrinvg guests' transfers to the hotel,he does rounds during meal times to ensure that everything is going smoothly, he is providing support to the reception staff, whenver any issue arrises. what a hard working manager.

the property has been reviewed earlier. it is still clean well maintained, suitably equipped and generally a comfortable place to sleep over.

karbel's attention to even the minor details makes the stay enjoyable and memorable. no issue is too big or too small for him to handle.

little suggestion is the provide a power point near the T station so that the usage of the tea and coffee making facilities will be enhanced and more user friendly.

some of the room fittings like the bathroom door are aged but these are not serious issues.

Room Tip: rooms facing the main road give good city views, particularly the BCS mall but if you prefer quiet r...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Inn Batam, responded to this review, June 18, 2013
Batam, 19 June 2013


Dear Guest,

Warm regards from Swiss-Inn Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Inn, Batam. We do appreciate your comments and have been forwarded to our staff and team. Indeed it is a clean and nicely done hotel, centrally located in downtown and yes, we often receive good comment regarding the service of our staff as we have been conducted several training to maintain our standard.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 16, 2013

Went during April and was very impress with the service myself and my friend got. For a 3 star hotel, the service you get is 5 star. The staff were very friendly and they go the extra miles to assist you in everyway they can. The room is clean except their pillow abit too high for my liking. If they have a swimming pool then it would be perfect!

Went again the 2nd time in June with the help of their friendly reservation manager. Their response time for email is very prompt. I was surprise when the staff can remember me for afar and comes to us with a smile.

Their Swiss Café is currently having a steak promo that comes with a glass of beer. I was impress when they provide the feedback card for you to write after your meal, they really have the initiative to read your feedback and the next day, they really improve.

Have been raving about their hotel and forward their contacts for all my friends and colleagues.

Will go back in July!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Inn Batam, responded to this review, June 18, 2013
Batam, 19 June 2013


Dear Guest,

Warm regards from Swiss-Inn Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Inn, Batam. We do appreciate your comments and have been forwarded to our staff and team. Indeed it is a clean and nicely done hotel, centrally located in downtown and we often receive good comment regarding the service of our staff as we have been conducted several training to maintain our standard.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Inn Batam

Address: Jl. Pembangunan, Batu Selicin | Komplek Villa Idaman Baloi, Riau Islands Province 29432, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #12 of 80 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Swiss-Inn Batam 3*
Number of rooms: 128
Official Description (provided by the hotel):
Swiss-Inn Batam are a three-star budget hotel in Batam that caters to the discerning traveler looking for good comfort and value for money—perfectly suited to your needs.We are 10 minutes from the city centre, 30 minutes from the Hang Nadim airport, and mere minutes from the ferry terminals. Our inn is enveloped in shops, offices, shopping malls and hawker centers—conveniences by the bucketload. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Priceline, Odigeo, TripOnline SA, Asiatravel.com Holdings, Cheap Tickets, Hotels.com and Agoda so you can book your Swiss-Inn Batam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swiss Hotel Batam

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