I booked the hotel via a package that I had bought on the Internet. Mr Karbel (manager of Swiss-Inn hotel) answered each of my enquiry before I confirmed my package purchase. The arrangement process was a pleasant experience. I even requested for Mr Karbel to do me a small favour by arranging a small birthday cake surprise in my hotel room upon my arrival for my fiance and the outcome was simply great.

We enjoyed the ground tour arranged by the Hotel. Although the places of attraction weren't that enjoyable but the entertaining and humourous tour guide, Winston, made the difference.

We booked the hotel through an online package.Arrangement was done by the hotel staff to pick us up from the ferry terminal,follow by city tour,lunch & massage. After viewing the superior and deluxe room,we chose the deluxe room as it is more spacious and it include a bathtub. The location of this hotel is very good,as it is 3 mins slow walk to Top100 shopping mall, across the hotel main road to BCS shopping mall is within the 10mins slow walk, no need to take cab unless raining.

Check in and out was fast and prompt. Service by the hotel staff was good, if not for my wife whom can converse in bahasa, things would have be perfect. We enjoy our stay,and definitely will come back to this hotel in few months time.

+ strategic place
+ furniture ok
+ room ok
+ bed neat
+ variety of breakfast ok
+ front liners are good and helpful
+ food and beverage taste ok
+ check out progress was fast

- found dead bug inside the closet
- no trash bin in room (only in bathroom)
- face towel only one for two persons room
- bathroom too small
- omelette served at breakfast not fresh
- only one key given when check in

I made a trip to Batam for some shopping and good food. Even though it was just for a night, I was looking for a hotel comfortable enough.

Location:
It was close enough for a cheap ride to the major malls via cab but a bit too tiring if you choose to walk

Rooms:
Clean with reasonably maintained furniture. Toilet was a bit smaller than what you would expect for a room of this size but it's clean nonetheless.

Facilities/Services:
N/A