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“Great receptionists” 4 of 5 stars
Review of Swiss-Belinn Batam

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Swiss-Belinn Batam
3.5 of 5 Hotel   |   Jl. Prambanan No.1 Jodoh, Riau Islands Province, Indonesia   |  
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Hotel website
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Hotel amenities
Special Rate
21 Days Advance Purchase
Ranked #13 of 71 Hotels in Batam
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great receptionists”
4 of 5 stars Reviewed March 17, 2013 via mobile

We stayed here through deal.com. Was very satisfied with the hotel staff, they were helpful and always smiling.

The buffet breakfast was superbly nice. There was great spread although it was coming from a 3star hotel.

There was a pool, but no pool for my son. Pool was so-so cos e water was quite murky.

Room was nice,but e only downfall was e smell of e carpet. Smelly. Hope something can be done. Bed was clean and comfy, water heater was great.

we got around by e hotel's cab, but they charge differently. We booked two cabs but one charge 80000Rupiah e other 70000 Rupiah to same destination.

Overall, great stay. :)

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belinn Batam, responded to this review, March 19, 2013
Dear Guest,

Warm regards from Swiss-Belinn, Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belinn, Batam. We do appreciate your comments and have been forwarded to our staff and team. Indeed it is a good hotel, centrally located in downtown and we often receive good comment regarding the service of our staff.

We will also following up and pay attention to your comment regarding smelly carpet in your room, water quality of our pool and different rate of hotel taxi.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belinn, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 reviews from our community

Traveler rating
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    4
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See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 5, 2013

We are stayed for 3D/2N (3rd - 5th march) at this hotel. It was a great moment that we had.

Arrived at the hotel at 09am and we were allowed to check in early without any charging.so relieved as we were so tired after two hour flight earlier on. Then after we got the room,we come to the room at 5th floor the room number is 505 then we just say its so “fantastic” room.we had a good view from there.the room was very clean,toilet was good with all of the amenities.oh,,,its so feel like in the heaven.

The reception was very friendly,they are full of smiles whenever we asked about anything that we needed...good job team.

Buffet breakfast was completed with all kind of menu,juices is always change in every single day.o,,yah...I forgot something,when the process check in the first day,when we wait for the room we do the breakfast at the restaurant.there is a staff whos the name is Herman if I’m not wrong,he is so friendly staff.

Check out process was so easy,we just have to return back the key room and take it back our deposit money then go.same like what we do at our home..haahaa..thank a lot team for the great service you guys give to us.

Execelent service.Staff was so helpfull. We satisfied....:-)

See you on another our vacation guys,,and I promise that we will promote your hotel as a great hotel to our colleague.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belinn Batam, responded to this review, March 8, 2013
Batam, 8 March 2013


Dear Guest,

Warm regards from Swiss-Belinn, Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belinn, Batam. We do appreciate your comments and have been forwarded to our staff and team as well as to our FB Supervisor Mr. Herman. Indeed it is a good hotel, centrally located in downtown and we often receive good comment regarding the service and friendliness of our staff.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belinn, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2013

I just stay here with my son josh from 2 days ago until thrusday 21th before we fly to oz..we feel comfy and peaceful.
The room is small but clean, big bed, soft pillow, clean towel..anyway i don't expecting a huge room for what i paid, this is acceptable budget room. the shower is perfect very strong and hot water i am impressed, Wi fi its fast this is the first time i found fast wi fi hotel in Batam. Breakfast is nice plenty juice and cut fruits its very healthy and good for you can keep our diet, Stay healthy and slim :) Swimming pool is nice .Friendly staff. Location a bit far from shopping mall or from the night life area but still can walk its not too bad for me its just perfect good for excersice.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2013

My girlfriend and I stayed in this hotel through a groupon deal. The staff is very friendly. The room and bed is comfortable. The dinner meal wasn't that great as it looked like the meal was reheated in the microwave (Chicken and rice is dry). The breakfast buffet is perfect and I was really impressed. There is a taxi stand right in front of the hotel but there is hardly anything to do for a tourist in Batam. Overall the pros outweighs the cons and it was a great experience for us.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belinn Batam, responded to this review, February 10, 2013
Batam, 11 February 2013


Dear Guest,

Warm regards from Swiss-belinn, Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-belinn, Batam. We do appreciate your comments and have been forwarded to our staff and team. Indeed it is a good hotel, centrally located in downtown and we often receive good comment regarding the service of our staff.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-belinn, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 3, 2013

I stayed 2d1n (2-3 February 2013) at this hotel. It was a pleasant stay.

Arrived at the hotel at 12pm and we were allowed to check in early without any fee. So relieved as we were tired from the one hour ferry ride earlier on. There is this weird smell, probably from the carpets, when we go to our room. But after opening the windows for ventilation, it is okay. So no complaints. Room was clean, basic toiletries was given. Toilet space was a-okay for me. Bed was comfortable enough. Complimentary tea/coffee, water bottles, water boiler was given to make hot drinks/cup noodles. Cable TV was provided, so we are still able to watch Malaysian/Singapore channels.

The reception was very friendly, full of smiles whenever we asked for guide to the malls and taxi price ranges. Feel so much at home.

Buffet breakfast spread was good. Scrambled eggs(of your choice, made on the spot), noodles, steamed rice, bread(can be toasted), bread spreads, chicken, fish, cereals, milk, coffee/tea, juices, fruits, salad, steamed red bean buns, porridge, green bean soup and some pastries. All was good. The lady offered to toast for us the bread, which is such a pleasant gesture. Really appreciate it.

Check out was efficient, was returned our deposit fee and got our taxi right outside the hotel in less than 1 minute.

Excellent customer service. Staff were full of smiles. I am happy. :)

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belinn Batam, responded to this review, February 14, 2013
Batam, 14 February 2013


Dear Guest

Warm regards from Swiss-Belinn, Batam!

Thank you for taking the time to record your comments on tripadvisor following your recent stay in Swiss-Belinn, Batam. We do appreciate your positive and constructive comments regarding friendliness of our staff given to you during your stay and also our breakfast variety. We have passed your valuable comments to our staff.

We noticed your comment regarding weird smell on carpet when you entering the room. We have informed this issue to our Manager concern to find immediate solution.

Once again we do appreciate receiving your feedback as it is enables us to focus our continues improvement efforts. Please feel free to contact us for your next visit and we look forward to the opportunity of welcoming you back to Swiss-Belinn, Batam. Thank you.


With kind regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Top Contributor
92 reviews 92 reviews
49 hotel reviews
Reviews in 31 cities Reviews in 31 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed December 11, 2012

Pros
The room well maintained
Staff very very nice. Hospitality level anove standard
View from the room spectaculat, over the singapore strait
Very reasonable price

Contras
Quite old hotel
Breakfast not good

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 4, 2012

I was there for a night. The hotel presented itself well. Well located the heart of the city and the deluxe rooms has a good size to it. It is very clean and well maintained. The bath is spic and span. The breakfast buffet was nothing out of the ordinary it has a good size lobby, free wifi. Couldn't ask for more with an affordable price. Overall it's swell.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belinn Batam, responded to this review, December 4, 2012
Batam, 5 December 2012


Dear Mr. Husni,

Warm regards from Swiss-Belinn, Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belinn, Batam. We do appreciate your comments and have been forwarded to our staff and team. Indeed it is a good hotel, centrally located in downtown and we often receive good comment regarding cleanliness, service from our staff and its facilities.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belinn, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Belinn Batam

Address: Jl. Prambanan No.1 Jodoh, Riau Islands Province, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#4 Best Value Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Swiss-Belinn Batam 3.5*
Official Description (provided by the hotel):
Swiss-Belinn Batam is a premier choice for both business travelers and holidaymakers alike with 84 rooms accommodation. Located right by the major commercial and business area of the Batam Island, Swiss-Belinn Batam we are approximately 30 minutes by ferry from Singapore and 20 minutes’ drive from Hang Nadim Airport.Dine in style at our inhouse café with its selection of international, Indonesian, and traditional Malay cuisine, or chill out with a drink at our pool bar. Other facilities we provide for our guests’ pleasure include an outdoor swimming pool, covered parking, laundry services, facilities for the disabled, and excellent room service. ... more   less 
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Also Known As:
Swiss-Belhotel Batam Hotel Batam

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