I stayed 2d1n (2-3 February 2013) at this hotel. It was a pleasant stay.

Arrived at the hotel at 12pm and we were allowed to check in early without any fee. So relieved as we were tired from the one hour ferry ride earlier on. There is this weird smell, probably from the carpets, when we go to our room. But after opening the windows for ventilation, it is okay. So no complaints. Room was clean, basic toiletries was given. Toilet space was a-okay for me. Bed was comfortable enough. Complimentary tea/coffee, water bottles, water boiler was given to make hot drinks/cup noodles. Cable TV was provided, so we are still able to watch Malaysian/Singapore channels.

The reception was very friendly, full of smiles whenever we asked for guide to the malls and taxi price ranges. Feel so much at home.

Buffet breakfast spread was good. Scrambled eggs(of your choice, made on the spot), noodles, steamed rice, bread(can be toasted), bread spreads, chicken, fish, cereals, milk, coffee/tea, juices, fruits, salad, steamed red bean buns, porridge, green bean soup and some pastries. All was good. The lady offered to toast for us the bread, which is such a pleasant gesture. Really appreciate it.

Check out was efficient, was returned our deposit fee and got our taxi right outside the hotel in less than 1 minute.

Excellent customer service. Staff were full of smiles. I am happy. :)

Pros
The room well maintained
Staff very very nice. Hospitality level anove standard
View from the room spectaculat, over the singapore strait
Very reasonable price

Contras
Quite old hotel
Breakfast not good

I was there for a night. The hotel presented itself well. Well located the heart of the city and the deluxe rooms has a good size to it. It is very clean and well maintained. The bath is spic and span. The breakfast buffet was nothing out of the ordinary it has a good size lobby, free wifi. Couldn't ask for more with an affordable price. Overall it's swell.

got to stay at this hotel through a groupon deal.

service is quite good. room is clean and tidy, bed is comfortable to my surprise. we tried requesting for a non smoking room however was unable to do so. but the smoke from other rooms did not get channeled to our room, so all is fine.

taxi is also quite easy to get, as they usually just stand by outside the hotel and the rates are around 40,000-50,000 rupiah.

food at their cafe however took ages to arrive even though I & boyfriend were the only ones dining there. price was quite reasonable as well. food isn't very nice, meat was tough and small.
the buffet breakfast however did surprise me, there were eggs (however way you want it) fried noodles, fried rice, meat, sausages, chicken porridge (this is the indonesian style, and it tastes good!), cereal, bread, drinks.

i don't think i will go back to batam because it was quite a culture shock to us, and seriously there isn't anything much to do there. but at least the hotel was a nice experience for us. :)