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“Disappointment” 3 of 5 stars
Review of Mustika Ratu Salon and Spa

Mustika Ratu Salon and Spa
Nagoya City Centre block K no. 6, Riau Islands Province 29432, Indonesia
+62 778 429369
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Ranked #11 of 35 Spas & Wellness in Batam
Attraction details
Singapore, Singapore
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Disappointment”
3 of 5 stars Reviewed January 18, 2013

Was recommended to this place by an Indonesian, but got to say, it was a disappointment.

The ground floor looks like a hair salon, and it is also where we got our hairspa/foot reflex done. Imagine sitting in a hair salon... having foot reflexology.

The foot spa + reflexology was supposed to take up 1-1.5hrs, but it finished in around 50minutes? The hairspa were done within an hour or slightly less than that as well.

All in all, the ambience was a great disappointment, and it's not a place that I will visit again for future trips.

p.s. The staff tending to emails is very efficient. Her name is Peony I think.

Visited January 2013
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19 reviews from our community

Visitor rating
    5
    8
    4
    1
    1
Date | Rating
  • English first
  • Any
English first
Singapore, Singapore
Level Contributor
12 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Fairly decent spa with affordable prices”
3 of 5 stars Reviewed December 31, 2012

In terms of affordability and great service, this would be a fairly decent spa. Mustika ratu have their own range of beauty products which have been awarded Superbrands status and are made from traditional indonesian herbs, thus you know that there are no chemicals being used on your body. The ambience is pretty basic so if you are used to posh hotel spas, then you definitely wouldn't like it. I liked the traditional atmosphere with the wooden furnitures and the massage was good. The staff were pretty great and attentive.

Visited December 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
11 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Terrible place, horrible staff. really a place you do not want to go to!”
1 of 5 stars Reviewed February 26, 2012

My wife and I are still sooooo bitter about this experience.

We signed up for a 4 hour treatment on our anniversary.

The treatment started late and we were made to wait 25 mins.

We signed up for an hour and a half massage and it ended in an hour.

We highlighted being shortchanged and no one believed us! The therapists, the reception, 'the manager'.

At the end, we were even told to pay for the transport to the spa which was apparently free when we made the appointment!!!

There are tonnes of spas there, this really should not be one of them!

Visited February 2012
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
29 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“It was OK”
3 of 5 stars Reviewed November 18, 2011

Good service, affordable but dont really like the ambience

Visited January 2011
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
“Mustika Ratu Batam Spa”
5 of 5 stars Reviewed September 10, 2009

As regular customers of Mustika Ratu who come there every month for the treatments, I and my friends are very pleased with their service and the products that they used have guaranteed effects. The employees there are really amicable. The pedi / mani in there are clearly different from what it is in Singapore. It is obvious because the price is much lower, and as we know it the pedicure on the treatment list clearly states that nail polish is excluded. Furthermore, my friends and I have never been left alone by the neither the masseur nor the therapist halfway. We have also never felt any noise and privacy is always kept inside the room. We really enjoyed ourselves at Mustika Ratu and will be back there every month. The reasons are that the price at Mustika Ratu is much lower than that in Singapore and that they also provide good service We also got to know Mustika Ratu by our other friends who also enjoyed the treatments thoroughly.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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