To say the truth, this hotel wasn't my first choice. We were looking at Harris resort and Holiday Inn but unfortunately these two hotels were all fully booked. We had no other choices left. However, I hotel was a pleasant surprise and we would definitely stay here again.

I Hotel is situated besides the largest shopping mall in Batam, Nagoya Hill Shopping Mall. It is a 5-minute walk away from the hotel.
Easily accessible to Batam Terminal, less than 15 minutes drive away.
Swimming pool and heated jacuzzi at Level 3 were opened until 10pm every night.
It is clean and big.
The trip started off with the land transfer from Batam Terminal to i Hotel. The mini bus stopped at multiple hotels (Harris, Holiday Inn and many more) before reaching i Hotel. It is a waste of our time as it took almost an hour to reach i Hotel from Batam Terminal although it is less than 15 minutes away.
Read more about batam at http://nainaigrandma.blogspot.sg/2013/01/batam-it-is-so-boring-where-got-things.html

Totally enjoyed my stay at iHotel. Why?

- Friendly staffs, attentive to my requests
- Free Mini bar food in room, with Free top-up daily
- Big and comfy room, with a King size bed
- Swimming Pool, Jacuzzi and gym!
- 1 Minute walk to Nagoya Hills Shopping center
- Good hotel security at back door, and Lifts
- Big toilet, with bathtubs
- Lots of toilet amenities
- Big cupboards and lots of electrical outlets

Positive value:

1. Near to Nagoya Hill Shopping Mall with a lot of restaurant nearby
2. Near to Harbor Bay Ferry Terminal
3. Clean and comfortable room

Negative value:

1. Service is sucks especially front desk. We request for connecting room since 3 months ago as we have 2 small kids and upon check-in, they said connection room is not available. But in fact, there are a lot of connecting room available.

Unless, you pay with public rate then you can get it but buying voucher will make you be treated as beggar. After additional top-up, we can get a room with connecting door.

The excuse given is because the room is booked by regular customer (although they have not check-in yet).

2. Breakfast in hotel restaurant is big sucks. Non-smoking table is very limited and people are happily smoking in air-conditioned room. Food finished before 10 am and at 9.00 am they said no more replenishment for food. Glass/cups not always available and foods variety is pathetic.

3. Smokey lobby, corridor and restaurant. This is a heaven for smoker. You can smoke everywhere in the hotel even in air-conditioned room.

4. Room rate is not cheap for "4 star hotel" with such quality of service. No other facilities like other 4 star hotels.

Unless you stay only for sleep and bath, you may need to consider another hotel to enjoy your trip.

A pretty new and reasonably priced hotel which is next to Nagoya mall. I can easily have my meals, wash hair at hair salon, do manicure & pedicure at shops at Nagoya mall. The hotel also provide free shuttle bus to various shopping mall. There is a nice swimming pool in the hotel too. Room & bathroom are spacious and very clean. Breakfast is ok, nothing special but nothing to complain about. Spa is pretty nice with comtemporary look. But massage is not cheap. You can find cheaper massage in Nagoya malls. Their massages also not very good, I end up with several bruises on my body and legs.