The hotel location is very good, near to nagoya hill mall, lots of eating places.
The room is quiet big, neat, clean and tidy.
The bathroom also quiet big with a bathtub.
Free wifi in the room, just need to get the password from the receptionist.
Hotel location also near Harbour Bay ferry terminal about 5 minutes by taxi.
Staff is friendly & helpful.
Will definitely stay here again if I visit Batam.

Positives
1. Location (this is the best). There is a path way it leads to the nagoya mall just 5 min walk from hotel. Very safe.
2. The service of the staffs
3. The room was nice, neat and comfortable

Negatives
1. The Spa ( The most terrible spa I have ever been too). We took a couple aromatherapy for 90 mins. One who did for me was ok. But the other one took 3 or 4 five min breaks and was talking the whole time. I would suggest don't try it coz it is expensive but not worthy at all.

2. Expensive. The rate of the room is much expensive. I have stayed in five star hotels much cheaper than this hotel.

3. The Breakfast: The items in breakfast is very limited. There is a egg and waffle stall and we had to wait for 30 mins to get a waffle coz both stalls has been maintained by a single person.

Others
1. There is a one jacuzzi and a very small pool. You cant swim you can imagine is a big tub for 10 people. But thankfully there was not much people there for swimming.

2. The gym was nicely packed but it was not big lot of equipments was packed in a small room.

Bottom line
If you have money and you need a prime location book this hotel. But lower your expectations of this hotel for the money you paid.

Clean rooms and place but gloomy lighting and decor, decent service but nothing exceptional, catering not brilliant, but nothing bad.

Not paying so not a value consideration, nothing really noteworthy in either direction. adjacent mosque, calls to prayer quite melodically and with passion.

All round nothing much to criticise or commend, like a tin of Heinz beans

Cheers
PNG

Spent a comfortable three days at the ihotel. Only drawback was the faint lingering odor of bug spray. On the plus side, did not see one insect while there. Room was clean, staff very friendly and helpful. Short, open, well-lit walkway to Nagoya Hill Shopping Center, where there is also a Hypermart for those necessities you may have forgotten to pack for the trip.

Appreciated the security at the hotel, as I was there by myself each day while husband was at work. Got a nice scalp massage and shampoo at a spa and shopped for reasonably priced souvenirs at the mall.

Enjoyed the variety on the breakfast buffet, especially the outstanding selection of breads at the toasting station. In case the regular buffet was not enough to satisfy, there were waffles and omelets made to order.

All in all, a pleasant stay.