A 2 days 1 night stay on the 16th July with my partner, & we were kind of disappointed with the view of the hotel from the outside. When we reached our destination, I thought the whole place, including the lobby, was almost totally different from the picture we were shown. When we first entered the room, the smell of ciggarette was so strong. Thank God the package we took up was cheap. Furthermore, Nagoya Hills shopping Mall is just 5 mins away via foot.
The inside of the hotel room was huge though, for just the two of us. It's got a living area, a dressing area, and wifi speed was good. Tv was a bit off because there was something wrong with the cable/source at that time. I'm not sure which. There was no window overlooking ANYthing other than the brick wall of the opposite building. That was the downside for us. Unfortunately, it wasn't the only negative thing. When we woke up for our buffet breakfast the next morning, I found a dead cockroach outside the toilet. When I tested the water, the showerhead wasn't working, so we could only take a bath. And a short one at that.
Food was lovely, nonetheless. Watching tv while devouring the authentic meals prepared for the start of the day cheered us up from the morning's episode.
During checkout, the lady who attended to us was okay I guess. She didn't smile like she meant it, and as guests, we can tell. Her service was of average standard, not one which could make someone's day. There is room for so much improvement, I can say.
I've stayed in other places in Batam before this, and I gotta say there are places much better and worth it than this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.