Me and my boyfriend bought the deal online to this resort, just purely based on the pictures provided on the deal website. TO OUR HORROR, the place was very extremely run down when we reached. there is not proper check in area, it was just a counter beside the so-called restaurant.
It was raining heavily when we reached the hotel, another horror came when the staff told us to 'climb a mountain' with an umbrella, so what he meant was 'go outside into the rain to get to your room'. So choiceless, we headed towards our room, in the rain, climbing a steep mountain full of stairs. the drainage was along the way, so imagine the foul smell coming from the drainage despite partial stench covered by the rain.
finally we found our room, which does not have a proper entrance, just a small corridor beside the stairs. We stepped into the room that has this mouldy carpet smell, dark room without proper lighting, balcony door that has cracks and allowed mosquitoes to fly in (we used tissues dipped in mosquito repellant and stuffed into the cracks) and the toilet was dirty with rust all over. To make it worse, the walls was full of water stains, tv was totally not working (not reception at all).
After the rain stopped, we decided to go try the facilities as stated on their website. The swimming pool was full of algae and moulds and have dirty solid substances floating around. The so-called driving range was small with very old golf equipments. The pool table was quite worn out. The hotel staff told us the archery was on maintenance but we went and saw the archery place full of weeds and long grasses grew around them. This does not look like its on maintenance.
We were given complimentary massage from the hotel included in the deal, the massage place was a small hut that looked like a toilet beside the pool, non air-conditioned, fully of mosquitoes, smell of decomposed wood. The massage was bad, the masseuse were like purely rolling their hands all over you, ensuring u have oil everywhere on your body.
Karaoke room full of oldies. bad screening and sofas. Fitness centre was totally locked, no keys to it, the equipment are dismantled and full of dust and rust.
The dinner and breakfast at the cafe was.... not a cafe place, just a small area blocked up for food. not much selection (totally no selection). doesn't look like a restaurant or cafe at all.
Overall, if they did proper maintenance, the 'resort' would have been acceptable. No maintenance done causing the resort to become worse than a hotel. BUT their service was excellent! the hotel was so bad, i didn't even bother to take photos...
go to another hotel would be good
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.