My partner and I stayed in standard room on 24-26 May 2013. We wanted to have a deluxe room but the hotel is fully booked and we will have to stay in a standard. Do take note that standard room does not have a queen/king size bed, instead it's 2 single sized bed. Our request for a non-smoking room is not met but was put into a smoking room. My partner has problem with his lungs so smell of cigarette is making him uncomfortable. We often have to call the housekeeping to come in and spray so that the cigarette smell is not so strong. We asked if we can change a room but were told that the room we had is a non-smoking room. But how can it be a non-smoking room when there is cigarette smell and a smoking tray in the room? By the way, standard room does not have a window.
The hotel is a 25 minutes drive to Nagoya Hills and 15 minutes drive to Batam Center, depending on the traffic. The free shuttle that the hotel provides starts at 4pm on weekends and public holidays and only 3 trips from hotel - Mega Mall - Nagoya Hills - BCS Mall - hotel. As the shuttle van takes about 12-15 passengers each time, it gets fill up very fast. Booking early on the day you are taking the shuttle is essential to get a seat. If you are taking the hotel taxi, it costs about RP50,000 to go Kepri Mall (in my opinion, don't go as it's quite empty), RP60,000 to go Nagoya Hills, RP50,000 to go Mega Mall. If you flag a taxi on your own, it's about RP5000 - RP10,000 cheaper. We booked a taxi from the hotel to go Kepri Mall and return. As Kepri Mall is very empty, we took a cab on our own from Kepri Mall to Nagoya Hills after going Carrefour. Taxi fare is about RP50,000. We also informed the driver that we have proceeded to Nagoya Hills, whether he can go and fetch us at 9:30pm and he said ok. After shopping at Nagoya Hills, we waited outside J.Co at 9:30pm as instructed by him. We waited until 9:45pm and gave him a call again in case we have waited at the wrong place. He said he is not coming to fetch us anymore because he cannot make it. So we have to book a cab from Nagoya Hills taxi counter at RP60,000. On the price list at the taxi counter, it is stated going that area is about RP50,000. My partner didn't want to negotiate so we took the cab. The staff at taxi counter hail a taxi for us and the taxi driver gave the staff TIPS! I think most probably we are overcharged. I didn't see the taxi driver that fetch us from Kepri Mall giving tips to the taxi counter.
The hotel facade looks grand and spacious but this is it. The room we stayed in is small and stinks! The positive thing about the room is that it's clean. Water pressure and temperature is just right. Bed is comfortable and TV channels are sufficient with HBO, Fox Movies, Sports channels, Singapore free channels, etc. The in-room wifi connection is fast and also provided cable for wired internet access. Our package comes with breakfast buffet. Reading from the reviews in tripadvisor, we know that the replenishing of food is very slow or never refill. We took the advice and proceed for our breakfast at 7am. The restaurant quickly fills up by 7:30am. Some food like fried rice, noodles, drinks are replenished promptly. Other food items like Dim Sum and waffles are not replenished (we left at around 8am or slightly later). The first morning we had Chicken feet and the next we had Lotus leaf rice and char siew pau. The dim sum is quite delicious. Noodles and fried rice are just so-so. Pastries are quite good. The waffles are also nice especially when it's toasted warm with honey and butter. On one morning, we had satay bee hoon but it's very cold.
The queue for checking out gets very long at 12pm and there is only 1 counter doing the checking out and also the checking-in.
I probably will try some other hotels if I visit Batam again but if you are looking for clean hotels and doesn't mind to be put into a smoking room, this is one of them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.