The hotel has some good points - a nice modern reception, good value and tasty food (breakfasts and dinners), cheap spa ($15 sgd for 60min massage) and staff keen to TRY and help.
Unfortunately, despite staff efforts, the lack of English (and training) meant our experience was peppered with inconvenience...
- Efforts to arrange for an extra couple of pillows and linen for the day bed for our children required six phone calls ('yes sir, I understand, I'll be right there'), with the eventual arrival of a smiling room service attendant with six dinner plates...
- order of three beers and one mojito (on their beverage menu) from poolside saw the arrival of 3 beers and 3 tequilas some 30 mins later, with more comedy to follow as we try to explain their mistake
- the one waffle machine trying to service 100+ at Sunday morning breakfast service was frustrating
- the concierge replied when asked 'could you recommend a golf course?' with 'sorry, I don't play golf...
- room account and check in process were similar frustrations
Other disappointments included
--- non smoking floor was booked out, other floors stunk of cigarettes as did rooms
--- location is handy for shopping at Nagoya hills or the mega mall but not an attractive or handy location in itself
- Official Description (provided by the hotel):
- Work and play fuse into one at our boutique hotel in Batam. A haven for business travelers and leisure tourists in search of efficiency and pleasure, Harmoni One Convention Hotel & Service Apartments is well-placed within the heart of Batam near major business and government offices, as well as the city’s entertainment and commercial areas. It has a growing reputation as one of Batam, Indonesia’s finest destinations for successful conferences and business meetings, and also for providing guests with a wealth of comfort within its richly appointed interiors. ... more less
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- Also Known As:
- Harmoni 1 Hotel