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“Great hotel but not the location” 4 of 5 stars
Review of Harmoni One Convention Hotel and Service Apartments

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Harmoni One Convention Hotel and Service Apartments
4.0 of 5 Hotel   |   Jalan Engku Putri No. 1 | Batam Center, Riau Islands Province 29400, Indonesia   |  
Hotel amenities
Ranked #15 of 69 hotels in Batam
Pekanbaru, Indonesia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great hotel but not the location”
4 of 5 stars Reviewed March 5, 2013

I got a twin bed room on the 3rd floor. The room was good, but not so large. Dial up internet, no wifi. Room amenities is good but no hair dryer. Breakfast was delicious with lots of variant. The waffles and pancakes was my favourite. I think there so much wasted space in this hotel, especially in the lobby and convention center building. But mostly i feel comfortable staying here. 15 minutes walk to Mega Mall, but it's too far from Nagoya.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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204 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2013

Went with my bf for our dating anniversary. The main lobby is huge and welcoming. Check-in is a breeze and the staff attending to us is very friendly. Quite pleasantly surprised that we are able to do check-in at 10am. Was just trying our luck to see if we can have the room early, otherwise, our plan was to unload our barangs and go off shopping. We booked a Junior Suite and requested for higher floor (5th is the highest). The room is spacious and clean. Swimming pool is abit deep in the main pool. Jacuzzi was great with warm water. The service at taxi counter is just as fantastic. Just went I thought we will be getting a second-hand car with manual window and faulty aircon kind of taxi, we were wow-ed to be ushered into a big Toyota Wish! It came with complimentary bottles of mineral water in the taxi. Though the ride was not complimentary, I thought it's better than the outside taxis and it has fixed rate so as not to overcharged.. Everyone is friendly from the beginning till we check out. Enjoyed the stay throughout. Oh yes, we went to the Italian restaurant just one road away from the hotel for our dinner. It has great food and service as well as great entertainment by the live band. They do songs dedications and even sang hokkien songs!

Room Tip: A very decent hotel to stay in. Choose a higher floor, junior suite is very comfortable for 2.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 26, 2013

Got a twin-bed room on the 3rd floor. Room was not that big - average. Was not too impressed with the room. The end of one of the curtains was not hooked properly, hence we can't fully draw the curtains. There's always a gap about 10cm at the end. It will be fine if the window faces the outside of hotel, but the window in this room faces out to a corridor-type sort of walkway which makes me don't feel secure, knowing there's a gap at the end of the curtains, which will allow anyone to look inside our room. I think I am just being paranoid though as I don't think anyone can walk-by that area ... :(

Went up to the 6th floor to look at the pool and gym. Not too bad, although I didn't try them. However the pools faces the empty apartment building which makes the place looks a bit spooky ... especially since I went there during evening time. I guess it will be ok during the day.

Food for breakfast was good. A lot of varieties.

Room service was prompt and the staff are quite friendly and nice.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 15, 2013

Chosen this hotel after reading the reviews at Tripadviser, and we found Harmoni One Hotel is a highly visited hotel by a lot of tourists.

Big lobby and corridor, and special reception counter for check in/out.
Given the spacious area outside the rooms, our room at level 2 is considered small and poorly maintained.
There are cracks, poor drainage system and grainy image on TV.
But the bed is comfortable with soft pillow and strong aircon.
Room amenities are given except hair dryer(need to request from hotel), one toothbrush only(given we are in a twin room) and shaver.

Our package includes daily breakfast which starts from 6am-10am (Batam time).
Breakfast spread is good with a lot of varieties and most of the food is not too salty.
Batam pace is quite relax, so do expect slow refill and slow movement in the shopping mall.
Since we are there to relax, this is acceptable.

Mega Mall is about 15min walk from hotel. Harmoni One does provide shuttle bus to Mega Mall, Nagoya Hill and BCS. From Mon-Thurs, shuttle service starts from 6pm (2 rounds only), whereas Fri-Sun, the shuttle service starts from 4pm (3 rounds only).

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 15, 2013

We were impressed by the hotel exterior, the staffs & their service. Although there wasn't any major shopping centre nearby, the hotel provides free shuttle service to Nagoya Hills Shopping Centre & Batam City Square. It's not a problem looking for food as there are restaurants within the hotel & across the road. For the more adventurous, there are roadside food stalls too,

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 14, 2013 via mobile

At first, i was impressed by the luxury of its exterior - as seen on the internet. After 30 minutes check in process, finally i've got a non smoking room. Not too big but enough space for 1 person and everythings were OK, except its services.

somehow, miscommunication was the most cases everytime we communicated with the staff. For example: (1) 30 minutes check in process was amazing and this was the longest process that i've ever had;
(2) Some of the staff repeatedly stating that we cannot request taxi and other service as there was no guarantee that we're staying in the hotel. After argumentation, they realized that we're actually staying in the hotel and our credit cards have been blocked for millions to cover the expenses.
(3). miscommunication between receptionist and banquet staff, so that we must repeatedly stating our request on how we want the meeting room to be designed.

Last but not least, I have no disappointment staying in this hotel. However, if the management really care and supports for improvement, I think "service" is the most important area to be improved.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 12, 2013 via mobile

The hotel has some kind of neo-classical design...looks new and well maintained. Our deluxe room is spacious and clean. but breakfast is very ordinary, nothing to boast about. The swimming is pathetic small. gym has limited machines..

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harmoni One Convention Hotel and Service Apartments

Address: Jalan Engku Putri No. 1 | Batam Center, Riau Islands Province 29400, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Luxury Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Harmoni One Convention Hotel and Service Apartments 4*
Official Description (provided by the hotel):
Work and play fuse into one at our boutique hotel in Batam. A haven for business travelers and leisure tourists in search of efficiency and pleasure, Harmoni One Convention Hotel & Service Apartments is well-placed within the heart of Batam near major business and government offices, as well as the city’s entertainment and commercial areas. It has a growing reputation as one of Batam, Indonesia’s finest destinations for successful conferences and business meetings, and also for providing guests with a wealth of comfort within its richly appointed interiors. ... more   less 
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Also Known As:
Harmoni 1 Hotel

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