Overall, the hotel is inviting with its white roman design & the rooms are cosy. Two issues we had were the smoke smell in the room & thin pillows. For the breakfast, refill of food/ drinks/ empty glasses was pretty slow too. Nearest mall to this hotel is Megamall -about 5mins away by cab. It is located about 15-20mins away from Nagoya hills shopping/ spa area. Unfortunately, the shuttle bus from hotel only starts after 4pm hence would need to catch a cab to do any activities out of this hotel.

Stayed there for a few times though is my 1st review

Firstly nice rooms with fantastic amenities inside. cozy bed and comfy environment. bathroom is superb and staff are very friendly. Hotel has a classy and elegant design though many services are unavailable. Stayed in 2 kinda rooms before. a smaller one at the corner and a huge one in the middle. Both are excellent though there was once when towels are unavailable upon entering and i have to call the recep for a towel

Morning breakfast is very very good especially the dim sum. Always stayed at this hotel for its great breakfast and wonderful room. guards are on stand by every night to make sure is safe

Downside is that is kinda far from the nearest shopping mall. Never took a cab there before as of previous bad experiences. Hotel hired cabs are kinda expensive there. Walking to the nearest mall takes about 10-15mins by the roadside. if you stay in Spore and is itching for A&W, you will do the same too HAHA

The hotel was elegant and big, but it was quite bored as no shopping mall nearby(walking distance). Overall is ok except for the staff in Restaurant Bamboe (one of the dining restaurant), the staffs were not friendly and is very slow.

First impression of the hotel was that it was a newish hotel, and has a classic and elegant look die to the roman pillars as its design.

As you walk into the lobby, it is spacious and has a good waiting area with good seized sofa suites to relax in while you are checking in.

Bear in mind that in most hotels in Batam, they are smoking hotels, so while your room may be a non-smoking room, the guests are allowed to smoke in the lobby, in the restaurant and even on your floor while waiting for the lift, they are just not allowed to smoke in the non-smoking room. So your room will still stink of the smoking stench, if you are allergic to smoke, this will be a huge problem for you as well as for asthma suffers.

Checking in was easy and painless, even for 9 of us who have reserved for 3 rooms.

After checking in, we went to out respective rooms to unpack, as we took out some clothes and flipped the blanket over (just as you would do when you are about to go to bed) there was blood stains (it was still red) on the blanket. The bloster pilow was also very filthy. It had multiple stains on it. I rang the hoousekeeping department. The girl who took my call was very apologetic and said she would send someone up to my room immediately. The guy who turned up at my room was a totally different story.

He rang my door bell, had a smug look and a smile about him when he asked what was my problem. I told him I had a stain on my blanket and he said to show him where. when i brought him to the bed, THAT WAS when his smile and smug look disappeared. Even HE could no pretend not to see the blood stains! He didnt apologise, he just said he would change it now for me. I had to ask for him to change the bolster too. in the end, either he saw that there was mre stainson the nedsheet that I didnt discover or that he did it as part of the package but he changed the bedsheet, the blanket and the bloster case. He didnt not change the pillow cases.

The bathroom is big and spacious. there is a huge bathtub. THe shower space is adequate as well however, there is no one for you to put your shampoo and conditioner bottles, so you can only either 1. put them on the floor (although the floor wasnt that clean as we could see bad mould near the drainage in the shower floor) or 2. leave the bottles on the table just outside the shower door so you just have to open the door when you need the shampoo or conditioner.
Water pressure was good though.

Breakfast is from 7 -10am, we got there about 9.15am after our exercise. Most food are either gone and NOT replenished or they were left uncovered with houseflies buzzing around. We ate only the omelettes and toast. We asked for waffles or pancakes but the cook serving the omelettes said that there was none left. It was only 9.15am and there was NONE left? no more flour mixture? Anyway, while there are quite a few variety of different food available, they are either not kept hot, or not kept closed therefore they are unhygenic or they just arent replenished. It is just enough food to keep you going and get you checked out of the hotel.

The gym has good exercise equipment and the pool was kept clean with the cleaner cleaning the pool by 7.10am. Most guests do not turn up at the pool till about 8.30am. It is not a big pool maybe about 10-15m at most each length. I was up at 7am and could still do 100 laps (yes it is a 100, not 10 laps :) )and be out of the pool by 8.25am and that was when familes with the kids are getting into the pool, so if you want the pool to your self to do laps, be up early.

Overall, if I have to choose again, I will not choose this hotel again because of its cleaniness.
My husband was sick for 2 days after this stay. I would choose ihotel or google tripadvisor for better hotels.