My Stay at Harmoni One was simply fantastic. The hotel is excellent, with excellent facilities and excellent service from all the staff, which comes at a very reasonable price. There is an extensive lobby which gives you the space that everyone needs. Not crammed at all and many seating areas to relax while checking in. In fact, you do not even have to wait because check in is really a swift, five minutes maximum (If you come in a big tour group, that’s another story). The lady Shanthi who checked us in was a delight and always smiling. Mind you, the check in is not the standard procedure we are used to at all five star hotels. Here, it is way better and very personal. They seat you down at the counter, and give you a mint while they do the paper work and allow you to sign the papers and straight away head to your room.
The Manager, Mr.Royen Misael, is the best host any hotel can have. Dedicated to his job, he will do anything he can to make your trip a memorable one. He goes out of his way to please all his guests. And certainly he was there for me, to help me out before my trip, during my trip and even after my trip. What is a nice hotel stay without fabulous service?
The property is great. As many have mentioned, very grand driveway, extensive lobby, and the exterior looks very grand and white with two crowns on the top of the convention centre. There are three lifts and each need your key card to access the floors. The room was fantastic, enough space and all working amenities. We also got the room with an interior view of the corridor as mentioned by a previous reviewer which is maybe something the hotel could look into. Not very pleasant if people can walk and see in the room. Perhaps, those should be made superior rooms and the executive suite moved elsewhere, where the view is unobstructed, just for privacy, not really for the view. It didn’t bother us during our stay though, only because the room was really nice. It was five star everything. The bed large enough and confortable, sofa very comfy, bathroom great (shower pressure could be improved though), spotless clean. Only thing missing was a coffee table at the sofa, was slightly inconvenient because we had nowhere to put our drinks while seated on the couch. And of course, the air conditioning was way above excellent. I’m a person who really needs AC 24/7 and there was no issue about that at all. No issue on the room at all. Room service was good. Food came fast and as per normal room service anywhere else. They forgot two glasses of ice that I had asked for when ordering our dinner, but when the food came the ice was missing. I actually did not realize it and never asked anything. About 10 minutes later, when he came back with our change (we settled everything by cash and never charged anything to our room), the two glasses of ice came together. That was very good service and provided excellently.
The pool is very nice and very clean. Best is to go to Batam on weekdays, because it is really quite and serene. My brother and I had the whole pool to ourselves. Literally, on Thursday evening, Friday and Saturday afternoon, no people at all and it was very relaxing. The Jacuzzi was not on though, only switches on after seven. They could just keep it on actually, we would have enjoyed. Gym is great with new equipment and quality ones too. Really good for those who like to gym during holiday. Also as all five star hotels, towels were provided, good huge and thick pool towels.
Architecture all around the hotel was magnificent. Makes you feel very classy and stylish. Gives you the importance of a guest and how a guest should be treated. The lounge as good too, just nice. Had a pool table which can be used as long as you buy some drinks. Drinks prices were cheap, definitely affordable.
The hotel taxis are really awesome. Good quality cars and well maintained. Very clean and efficient. Difference between the hotel taxi and a local taxi will be about only IDR 10,000. That’s like SGD1.50. Why not travel in comfort when we get the opportunity. Had no issue of taxis outside overcharging either, was always the same rate. Except one guy who tried to be funny when we alighted after shopping back at Harmoni One, tried to get IDR 10K extra. Always good to give exact change if you are taking a local taxi. Hotel staffs are very honest and first class. You only pay what you should. The local taxis are ok too. Comfortable and clean as well. Nothing that bad. As usual, just ask the fare before boarding and give exact amount when alighting.
Royen was great, and also helped us to arrange a one day city tour. I don’t really like to go on tours with groups because we do not have the freedom. But it always a better choice if you don’t know your destination. Since we were on the tour, the next three days we knew which mall was where, how to get there and what stuff can be gotten there.
My first trip to Batam and it was a marvelous one. Really excellent everything, even the shopping malls were good, food was never an issue. All was perfect. MegaMall had this 5D ride which was amazimg. Cost about IDR 50,000 per person for two rides (Buy one free one). It is a must try.
The hotel is great. Really enjoyable stay and wonderful service. Royen is the real person who I should thank with my whole heart because he really made our holiday marvelous and did all he can including recommending us the new Chinese restaurant which recently opened. The food was really good and affordable. We also got a 50% discount which made it even cheaper.
From the previous reviews I have read, I am very sure the hotel management has looked at every review and have made improvements. For the whole 4 days of my stay there, there was no problem with the breakfast as many have mentioned. Food was always available and refilled. There was once we woke up late and went 5 minutes before closing, and the staff Mona gave us five minutes to take our food before they cleared the buffet. There were still a lot of food left for us and the quality was good. A good hearty breakfast and an international spread with waffles and pancakes. No dim sums only breakfast, like many reviewers have said.
I am already planning my next trip to batam, and am sure that Royen Misael will take care of everything if I tell him when I will be coming. A great hotel experience worth your every penny.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.