We joined a Batam package tour inclusive of hotel accomodation. Upon check-in, we were instantly put off by the stale cigarette-smell air. Despite we requested for a non-smoking room, the room still smelt of cigarette smoke plus a tint of mouldy smell. The aircon was probably near end of shell life and the we felt like we were in a enclosed room of about 28 degrees celsius, OMG! The rooms were badly in need of a renovation, ceiling paint/wall paper were worn off, the flushing of the toilet was non working half the time (this was so even after the hotel sent an technician who attempted to fix it). The fridge's foul smell disgusted us further. The complimentary breakfast at the restaurant was another torment, practically the entire restaurant is filled with cigarette smoke! We were at the restaurant for breakfast at 830am and yet 95% of the breakfast trays were emtpy! Refill for some trays were slow while refill for some trays ceased for good at 8+am?! For nearly half an hour, it was as if we were under going some kind of famine with the only food supply from the omelette station. With 95% of the trays empty, a queue built up at the omelette station where patience would finally be paid off with a fresh pan-fried omelette (ie. after an average of 20minutes' long wait). Used cups/plates were obviously piling up when no staffs clearing them away. It was my first encounter with such pathetic buffet breakfast.

I just spend 2 nights here at this hotel. I am so very surprised that this hotel has been given a 4 star rating. I would rate it as zero star. When I walk into the hotel to checked in, there was a stale air smell in the looby, the hotel ventelation of the hotel very poor and the lobby was very poorly lighted like they were on energy saving. The lift landings on the floors of the hotels very poorly maintained and carpets were dirty. Rooms were not much better.. the mattresses and pillows were worn out. The hotel house keeping is very poor, they provided shampoos and bath gels that were half filled or recycled the left overs. Breakfast was poor standard.. the Internet signals were very weak as well. I think there are better hotels in Batam. I have stayed in budget hotels which are much better than this hotel

I joined a tour to Batam and stayed one night.

My impression of the hotel is bad although the service staff were very helpful.

The It was grand hotel judging at the majestic building but most things are very old.

The worst was the hotel smells, which something I dislike most.

The breakfast is at best pathetic.

Went there with 2 other families with teenagers... it was my first tyme in Batam but a few tymes for them... we were given Rooms on Level 5 which should be next to each other but mine was 1 room apart from them even we had booked a mth ago... well it's ok for me but my cuzin who were suppose to be side by side had her room change coz her carpet was badly wet... in the end, she was much far apart from us...

ok.. now lets talk abt my room 53X... everything was ok... don't mind if it's a bit cramp @ the entrance... yes... it's true... there's small cockroach everywhere... saw a few... on the phone receiver... bedside table... wardrobe... & actually it's worry me a lot coz my baby had rashes on the first nite... & oh yes... the toilet... there's a handle against the wall above the bathtub... lucky it's me who hold it... coz i always had this habit of checking the handles if it's ok or not but this proven faulty... it's drop off when i grip hold of it... this could be fatal accident in the slippery bathtub for my kids & other adults too...

for breakfast at the hotel itself... quite happy with it even not much choices... staffs were ok.... chambermaid too... swimming pool ok...

along hotel area... there's lots of shops... since we had our own chauffer... we had no problems going anywhere we want... especially when we need to bring our pram along...

definately we would like to go there again... but not sure if we will be staying at the same hotel... but i'm happy holiday in BATAM....