We joined a Batam package tour inclusive of hotel accomodation. Upon check-in, we were instantly put off by the stale cigarette-smell air. Despite we requested for a non-smoking room, the room still smelt of cigarette smoke plus a tint of mouldy smell. The aircon was probably near end of shell life and the we felt like we were in a enclosed room of about 28 degrees celsius, OMG! The rooms were badly in need of a renovation, ceiling paint/wall paper were worn off, the flushing of the toilet was non working half the time (this was so even after the hotel sent an technician who attempted to fix it). The fridge's foul smell disgusted us further. The complimentary breakfast at the restaurant was another torment, practically the entire restaurant is filled with cigarette smoke! We were at the restaurant for breakfast at 830am and yet 95% of the breakfast trays were emtpy! Refill for some trays were slow while refill for some trays ceased for good at 8+am?! For nearly half an hour, it was as if we were under going some kind of famine with the only food supply from the omelette station. With 95% of the trays empty, a queue built up at the omelette station where patience would finally be paid off with a fresh pan-fried omelette (ie. after an average of 20minutes' long wait). Used cups/plates were obviously piling up when no staffs clearing them away. It was my first encounter with such pathetic buffet breakfast.