The first day of my hotel is pleasant as we have out meeting in the conference room. It is pretty decent.
At night, their disco music is too loud that we can even hear it from 5th level. If you still want to choose this hotel or if you don't have any other choice, get a higher level.
The last day of my hotel stay, I have requested to extend my room for 30 minutes to 1 hour as my transport will be there slightly later. They told me they will need to charge me for it. All the other hotel trip that I have been to is able to extend the hotel stay by up to 2-3 hours for the guest to arrange for their transportation, air flight or ferry ride.
Since they are unable to let me extend, I borrowed their phone to call my driver (local batam call) to pick me up earlier. Which they also need to charge me for making local call. The reception told me $3,000 rupiah for 1 min, which I have definitely make it less than 1 min. And they wanted to charge me $12,000 rupiah for it. I told them that it is suppose to be $3,000 rupiah and why did it change to $12,000 rupiah. After 5 minutes they said it is $6,000 rupiah. I demand them to pass me a copy of the time sheet to justify my call time, which they take forever.
Overall I would say that this hotel provide bad service that keep charging people for unnecessary stuff which other hotel did not.
And also my colleague asked for a wooden pencil which they require him to return back. They give away pen to tourist but require a pencil back. That is the kind of service I'm talking about.
Not to forget that there are roaches in the hotel room.
- Official Description (provided by the hotel):
- The uniquely ship building with the Greek mythology interior design is now standing and determined to offer world class facilities and services. Hotel is just 5 minutes from Harbourbay ferry terminal and 35 minutes from Hang Nadim International Airport, with an easy access to major shopping area. With large grounds, totaling 11 hectares, in central business area, Pacific Palace Hotel features 180 Guestrooms with 61 Superior rooms, 57 Deluxe rooms, 44 Executive rooms, 17 Suites and 1 Presidential Suites to offer different living experience to support your business and your family trip. ... more less
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- Also Known As:
- Pacific Palace Batam
- Pacific Palace Hotel Batam