Stayed for a night with extended family on 5 Jan 2013 (Sat). Hotel is in a quiet area opposite Hotel Novotel. Checked in close to evening and was told that they can only allocate 1, instead of 4, non smoking room to us and this is only after we said we had young children with us. Parents and siblings had to make do with stale smelling corridors and rooms on the 5th floor. The welcome drink given to guests during check in was refreshing but you might feel embarrassed to ask the attendant for more. My non smoking room on the 7th floor overseeing the swimming pool was of a decent size and still comfortable to walk around even with a rollaway bed but furnishings (especially wardrobe) were rather poorly maintained and the dirt and stains on the door of the mini bar was very gross. Housekeeping was prompt. Dim sum buffet dinner at the Chinese restaurant was value for money at IDR60,000 (i.e. less than SGD10). The selection and quality of food at the dim sum and breakfast buffet were decent but we were put off by smokers at the breakfast restaurant. Family had fun at the swimming pool in the morning. Staff were helpful at the restaurants but I was upset that the front desk simply and unapologetically said the hotel was full and didn’t give us the non smoking rooms we requested.
- Official Description (provided by the hotel):
- The uniquely ship building with the Greek mythology interior design is now standing and determined to offer world class facilities and services. Hotel is just 5 minutes from Harbourbay ferry terminal and 35 minutes from Hang Nadim International Airport, with an easy access to major shopping area. With large grounds, totaling 11 hectares, in central business area, Pacific Palace Hotel features 180 Guestrooms with 61 Superior rooms, 57 Deluxe rooms, 44 Executive rooms, 17 Suites and 1 Presidential Suites to offer different living experience to support your business and your family trip. ... more less
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- Also Known As:
- Pacific Palace Batam
- Pacific Palace Hotel Batam