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“Among d best” 4 of 5 stars
Review of Pacific Palace Hotel

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Pacific Palace Hotel
3.5 of 5 Hotel   |   Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #26 of 74 Hotels in Batam
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Among d best”
4 of 5 stars Reviewed December 30, 2012

Hi all. My family n I had just return frm a short christmas getaway to Batam. Staying in the Pacific Palace was great. We felt comfortable... The staff was helpful...curteous..always smiling...
The rooms are clean...spacious... Breakfast spread was great... What more can I ask for...
Walking distance to various malls...food outlets.... Will definately go there again in d future.

Room Tip: My room at the higher floor was cold enough even when the ac is turned off.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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111 reviews from our community

Traveler rating
    13
    40
    36
    12
    10
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18
27
5
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 27, 2012

Good hotel to stay in....check in fm 24/12/2012-26/12/2012...the front desk was very polite.. we also get free orange juice while waiting for our room...the layout of the hotel was simple n good....the room was big and clean when we enter....only the water heater was not that good..the water was hot when u open then after a while the water will become cold....the hotel taxi was quite expensive if you only go 2 pax...if u go in a big group then it was worth...the hotel also quite close to BCS n Nagoya....veri hapi 2 stay at the hotel n hopefully they will kip up thier gd work n service...will stay der again if i go 2 batam....

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 16, 2012

Booked 2 superior double bed rooms. Rooms and toilets were very big and comfortable, but shower water not hot. Brrrr. Service at hotel lobby was good - friendly staff who gave us orange juice while we waited for our room keys. Breakfast buffet was also not bad - wide selection of food. Nice swimming pool suitable for families. The decor of the hotel is grand and pleasing to the eye :) The hotel is about 10 minutes taxi ride away from Nagoya Hill Shopping Mall :) Overall, would say that this is a good place to stay in! :)

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 2, 2012

This hotel is in a very convinient location and is a good property - never mind the garish paint in the lobby! The rooms are large and spacious with good clean toilets. The bed is confortable and the linen decent. The rates are also reasonable.Wifi available in lobby alone.

However, they just dont understand the meaning of room service.Ask for anything from the room and wait till you die! If you are one of those on business there and dont need much from room service then this is a reasonable place to stay. Pluses are a live band in the lobby every evening, disco attached to hotel, a food court for sea food next doors etc.,

Room Tip: Take a room that overlooks the lobby. You can then use wifi from the balcony and watch the world go...
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 14, 2012

We booked 2 cabin room from 12/11/2012 - 13/11/2012. Upon landed on the entrance, I was amazed by the design of this hotel as if there was a real cruise that has accidentally landed ashore.
Staff were friendly & welcoming. When we check-in at the front counter we are served by IKA, she was not only helpful but very courteous. Breakfast was served at ground floor.Food was generously layed out and with many asian varieties.
Only setback is there are no major shopping centers nearby. Nearest eatery is at Windsor Food Court, BCS (Batam City Square) etc.
Latest Update on ferry issue: If you are going from Harbour Front to Harbour Bay, DO NOT, I REPEAT DO NOT purchase ferry tickets from WAVEMASTER - Berlian Ferry Pte Ltd. Their ferry can last minute cancelled the trip without passengers knowledge. These is due to that they refused to pay the sea port tax over at Batam Ferry Terminal. So we were left stranded at Batam but luckily we managed to go Sekupang Ferry Terminal to buy our return trip from Batam Fast. Came back we went to Berlian Office, they not even feel apologetic but just say, well we will refund you half the price of the returned trip ticket. Very irresponsible ferry company. JUST SHARED THE BAD EXPERIENCE ON THE FERRY ISSUES.
God bless everyone & enjoy your pleasant trips there, mates.
ROI Tan

Room Tip: We have two rooms No: 714 & 715 which is on level 7. Is clean & spacious but no bath tub for...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 12, 2012

The entire place has an aqua-centric theme: from bellhops with marine uniforms to waiters having navy garb, this place seems to glorify anything that's related to water or the sea. Check out the huge statue of Neptune at the lobby. There is only so much gaudiness that one can take. Nevertheless its a decent functional hotel providing sufficient comfort for tired shoppers or weekend trippers. Like many places in Batam, this place certainly needs some maintenance care. It's really a good place if you are not fussy about needing everything to work 100%. Party goers and revelers wouldn't mind this place as there's a seriously LOUD disco downstairs that reaches out even to those at the upper floor. Overall, if the price is right, go for it.

Room Tip: Go for the higher floor if you mind the music from the disco
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 30, 2012

i was there on 27/10/2012 n my booking was thru agoda. i book 5 rooms n 2 rooms i asked for a connecting room as i was wit children below 12 yrs n my maid.Agoda email tat my requested was done. when i chk in, d front desk told me there was no interconnecting room available. the bed was a king size bed but it was a queen size bed n if u're having 2 children, u have to squeeze to sleep.i hv to order another bed which cost me 350'000 rupiah.which i find it stupid. room was bed so y cant there be another single bed been placed. swimming pool is under renovation.at least u sld hv inform us early wen making booking to avoid d extra luggage.Spa area. after making confirmation of massage the front desk can simply give d booking to another person n tell me tat i did not confirm d massage.wat d hell is all tis.i travel with 21 ppl n was very upset wit everything.especially d services.i will not travel or recommend this hotel to anyone.overall it juz spoilt my trip there.....

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Palace Hotel

Address: Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#14 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pacific Palace Hotel 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
The uniquely ship building with the Greek mythology interior design is now standing and determined to offer world class facilities and services. Hotel is just 5 minutes from Harbourbay ferry terminal and 35 minutes from Hang Nadim International Airport, with an easy access to major shopping area. With large grounds, totaling 11 hectares, in central business area, Pacific Palace Hotel features 180 Guestrooms with 61 Superior rooms, 57 Deluxe rooms, 44 Executive rooms, 17 Suites and 1 Presidential Suites to offer different living experience to support your business and your family trip. ... more   less 
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Also Known As:
Pacific Palace Batam
Pacific Palace Hotel Batam

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