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“Terrible” 3 of 5 stars
Review of Pacific Palace Hotel

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Pacific Palace Hotel
3.5 of 5 Hotel   |   Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #31 of 75 Hotels in Batam
singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Terrible”
3 of 5 stars Reviewed October 30, 2012

i was there on 27/10/2012 n my booking was thru agoda. i book 5 rooms n 2 rooms i asked for a connecting room as i was wit children below 12 yrs n my maid.Agoda email tat my requested was done. when i chk in, d front desk told me there was no interconnecting room available. the bed was a king size bed but it was a queen size bed n if u're having 2 children, u have to squeeze to sleep.i hv to order another bed which cost me 350'000 rupiah.which i find it stupid. room was bed so y cant there be another single bed been placed. swimming pool is under renovation.at least u sld hv inform us early wen making booking to avoid d extra luggage.Spa area. after making confirmation of massage the front desk can simply give d booking to another person n tell me tat i did not confirm d massage.wat d hell is all tis.i travel with 21 ppl n was very upset wit everything.especially d services.i will not travel or recommend this hotel to anyone.overall it juz spoilt my trip there.....

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 12, 2012

i love the dim sum at pacific palace hotel. But how come the lobby looks so dark at night. It reminds me of gothic horror movie. Can the management actually brighten the hotel lobby and put some nice music.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 3, 2012

Nice hotel, I spend two days on business trip here and found the hotel amazing. Me personally did not have any bad experience with this place and certainly will stay here again when I visit Batam for another reason.
Nice place!

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krung thep
Top Contributor
82 reviews 82 reviews
62 hotel reviews
Reviews in 48 cities Reviews in 48 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed October 1, 2012

got to this hotel from the groupon offer. the initial impression on internet pictures was very impressive of a ship. the real image was not as what was expected to be as at this point of time, the hotel's swimming pool was undergoing renovation hence lost some of its attractiveness...

room stardard was ok and spacious for 2 persons. lobby area was abundant that should utilize more for better purposes. breakfast was offered with a wide spread of indonesian dishes, cakes and toasts, not bad but recreation wise, not much you can do... the nearest shopping mall is about 8 mins by taxi as its surrounding has nothing to offer...

usually goes for resort hotels and will probably go back for resorts relaxation for such getaways.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 26, 2012

The hotel lobby is spacious and clean and staff are generally friendly. Upon my check in at the reception counter, I was told by the staff that she could not accede to my request to have a non smoking room even though I made prior request for one. She sounded apologetic and consulted her supervisor several times before repeating to me politely that non smoking rooms were not available. However, she did ask me to wait for 10 minutes so that housekeeping team can do a fragrance spray on the carpet to eliminate the smell of cigarette. The entire check in process was pleasant even though I did not get what I had requested for. The tacfulness of staff was evident. The room is small but with an oversized balcony. Bed appears to be too soft and uncomfortable. LCD TV is big with many channels. Toilet looks clean but upon closer inspection, I could see water stain on the shower curtain. The view from the room is stunning - overlooking the sea. The selling point of Pacific Palace Hotel is the design. The hotel is built to look like a cruise. The interior design looks like a cruise and all staff wear sailor uniform! It is a shame to have very limited amenities in the hotel itself. Although there are disco bar and coffee house with live band, these places do not look inviting at all. There is free wifi at the lobby and internet access is available in the room with cable. Housekeeping service is prompt when I requested for iron with board and staff was genuinely appreciative when I tipped him. In summary, this hotel is worth the money to spend a night or two with your loved one if you are looking for serenity and privacy.

Room Tip: Request for a balcony room with exterior view. Some rooms come with balcony but when you open the sl...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2012

This is the first time i am staying in Pacific Palace Hotel and i am more than satisfied with the hotel. The service offered was great, excellent housekeeping service and their staffs were in all smiles when attending to us. There was once that the lamp beside my bed was not working and so i wrote a small note 'Lamp Faulty' before i left the hotel. After i returned, they sent their staff to fix the lamp. I was really amazed with their service, taking the initiative in knowing their guest's needs. Amenities & facilities offered in the hotel such as the gym & swimming pool, spa & massage as well as the discotheque were very useful in keeping guests occupied when resting at the hotel. Everything is right at your doorstep, very. very.. very convenient for the guests. My friends and i went for the massage since the hotel offered us free vouchers and we didn't want to waste it. It was soo gooodd, even better than the one i had in 'Spa Secrets' and the massage ladies were kind & polite. Personally, i enjoyed my night at their discotheque. They offered good house music and their disco was really big & spacious. My friends and i booked a room in the disco and had so much fun, didn't realise the time was already 5am until we left for our rest. Overall, this hotel is great with their facilities, one of the best hotel i ever stayed in batam!

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sin
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 29, 2012

The pacific hotel was not bad , great counter service , they offered advice and while you are waiting to check in , they offered you a drink . the lobby was grand by my standard and it is as stated in the picture which I saw on the net . food wise there is a restaurant on the 2nd floor which was spacious and the food not too bad . Breakfast was great and cozy something which to me was important to the start of the day and they had staff of four suddenly ringing a bell and welcoming us to the hotel6 and pleasant stay something which I never thought would happen . so great on that part overall I really recommend this hotel . The only thing bad was they were doing some paint job on the walls and it spoils the image .

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Palace Hotel

Address: Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#17 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pacific Palace Hotel 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
The uniquely ship building with the Greek mythology interior design is now standing and determined to offer world class facilities and services. Hotel is just 5 minutes from Harbourbay ferry terminal and 35 minutes from Hang Nadim International Airport, with an easy access to major shopping area. With large grounds, totaling 11 hectares, in central business area, Pacific Palace Hotel features 180 Guestrooms with 61 Superior rooms, 57 Deluxe rooms, 44 Executive rooms, 17 Suites and 1 Presidential Suites to offer different living experience to support your business and your family trip. ... more   less 
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Also Known As:
Pacific Palace Batam
Pacific Palace Hotel Batam

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