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“Mecure Surabaya” 4 of 5 stars
Review of Mercure Surabaya

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Mercure Surabaya
4.0 of 5 Hotel   |   Jl Raya Darmo 68-78, Surabaya 60264, Indonesia   |  
Hotel amenities
Ranked #16 of 76 Hotels in Surabaya
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326 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed December 5, 2010

Centrally located. Not that close to Tunjungan Plaza or the Zoo as touted. 5/10 minutes away is actually BY CAR.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Kencana, Papua, Indonesia
Top Contributor
61 reviews 61 reviews
44 hotel reviews
Reviews in 32 cities Reviews in 32 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed September 6, 2010

Stayed there for a night on business trip. Actually I had the option of staying at my parent's house, but decided to try this hotel. I have known this hotel for more than 20 years (through various ownership changes) but I just never went inside.
1. The staff are very helpful, service is excellent. Check in and check out process are fast.
2. The room is quite roomy, not too big not too small. The bed sheet is one of the softest that I have had. Although more pillow will make it better.
3. Only tried the restaurant for breakfast, but it is quite good.
4. The price is very reasonable for a hotel with that standard.

Overall, I would love to try this one again.

  • Stayed September 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 18, 2010

Overall, I was very pleased with this hotel. I stayed on the 8th floor, which is the 'ladies floor' - my room had one wall painted pale pink and pink pillows on my bed. The bed was amazingly comfortable, and Im pretty sure this hotel had the best pillows in Indonesia. Also, another 'perk' of the ladies floor was the toiletries. There was an extra box with moisturiser, colonge, body wash, bath gel, a sanitary pad, and cotton tips.

However, as a solo female traveller it was slightly out of the way for me. I'm 24 and quite happy on my own (Im an Australian who speaks Indonesian) though I did feel slightly uncomfortable walking around the near-by streets alone. I was respectfully dressed in a floor-length skirt and a long-sleeved cardigan despite the heat, so I wasn't showing a rude amount of skin or anything. I guess being pale and blonde made me stand out too.

There was also a lack of restaurants/warungs in the area, unless you want to eat at the overly priced hotel restaurants or McDonald's. I ventured down a street and managed to buy some 'nasi bungkus' which I took back to my room - it was very good.

The staff were helpful, if bemused by me. I'd say this hotel is more suited to business people, though I still had a very pleasant stay. However, my one complaint is that breakfast was NOT included and I wasn't too keen on speading nearly $20 for beakfast, so I went without.

  • Stayed June 2010, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hong Kong, China
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 13, 2010

rooms were clean and of a good size.

spa was great. extremely good value and the therapists were very good.

nothing negative about this hotel. had a most wonderful stay here and would definitely return

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brussels
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2010

The rooms were not that luxeruous than the Crowne Plaza in Jakarta, but i was surprised about the many tv channels you have in your room. The swimmingpool outside was not so attractive and was also seldom used by other gast. The personel was very friendly and service was great.

There is not really a lot to do in Surabaya, but i would recommend to go to the House of Sampoerna; an old cigarretfactory that is still operational.

  • Stayed November 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Mercure Surabaya

Address: Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Surabaya
#10 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 125
Official Description (provided by the hotel):
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 
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Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java

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