Stayed here for 3 nights while travelling across Java.
Arrived very early in the morning after a flight from Bali. On Sunday morning, this hotel is in the 'no car day' zone of the city, so it is somewhat hard to reach by taxi. We had to enter the hotel through the back entrance of the car park. Upon arrival, the room was not yet ready. We left the bags and explored the city, and returned around 14:00, when the room was ready. Location of the hotel is very good for exploring the city, right on a main street and walking distance from Tunjungan Plaza.
The room was reasonably large for a standard room, with a seating area near the window and a large desk. It looked a bit old, but well-maintained and renovated in some parts. It was also very clean. The bathroom looked modern and was also very clean. Wifi was free and fast enough.
We did not use the gym, but it looked well-equipped for a short workout. The pool was large and very beatifully located amidst the trees behind the hotel. With a pool bar and lots of chairs, it was a very nice place to relax. The lobby bar was also nice and sold some very good and cheap bakery items (expensive -but good- coffee though!).
Because we had at first only booked 2 nights, I had to extend my stay for another night. Reception staff quoted a much higher price for the next night. When I showed her that I could book much cheaper using the Accor app right there, she changed the rate when I mailed her a screenshot. Somewhat strange, but correctly handled nonetheless.
Overall, we had a good stay and would certainly stay here again.
- Official Description (provided by the hotel):
- Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Orbitz, Despegar.com, Agoda and Hotels.com so you can book your Mercure Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mercure Surabaya Hotel Surabaya
- Mercure Surabaya Java