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“Superb! Highly recommended!” 4 of 5 stars
Review of Swiss-Belinn Manyar, Surabaya

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Swiss-Belinn Manyar, Surabaya
3.0 of 5 Hotel   |   Jalan Manyar Kertoarjo 100, Surabaya 60231, Indonesia   |  
Hotel amenities
Ranked #28 of 86 Hotels in Surabaya
Medan, Indonesia
1 review
“Superb! Highly recommended!”
4 of 5 stars Reviewed July 9, 2014

I stayed at this hotel last week. The hotel staffs were friendly. The room was very nice & clean. Get so many restaurant serve good foods & street foods around the hotels. I get to try the shuttle service to Galaxy Mall.

I will definitely come back for my next visit! Keep up the good work!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swissbelinnmanyar, General Manager at Swiss-Belinn Manyar, Surabaya, responded to this review, July 13, 2014
Dear valued guest,

I would like to express my gratitude for your warm greetings and review. We shall hope to serve you again in the future. Have a fullest weekend ahead.
Warm regards,

Ida Bagus Ardana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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95 reviews from our community

Traveler rating
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    37
    19
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    1
See reviews for
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7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Any
English first
Jakarta, Indonesia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 7, 2014

I stayed here for a bussiness trip, shared a room with my colleague for three days. The hotel is situated in a nice location where we can find food vendors easily along the road.

The room was stil clean and crisp, but on the last two days I could not switch on my air conditioner due to technical problem, so everytime I must call the maintenance guy, although he was very friendly but it was quite impractical.

The food was not too much in variety neither the taste. The plus side they serve whole fruits and traditional meal. yet I found the egg station was a bit overwhelmed in serving us freshly cooked eggs, on my last day the service was not so friendly and I was given under cooked sunny side up, hello Salmonella.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swissbelinnmanyar, General Manager at Swiss-Belinn Manyar, Surabaya, responded to this review, July 10, 2014
Dear valued guest,

Thank you for choosing Swiss-Belinn Manyar whilst doing your business trip in Surabaya. Your short visit and experience in our hotel has come to our serious attention. We are sorry for the inconvenience situation you have been through. We will conduct a series investigation to find out this matter. Once again, thank you for this constructive comment. Looking forward to welcoming and serve you better in the future.

Warm regards,

Ida Bagus Ardana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 1, 2014

+ good price. Not too expensive. Value for your money.
+ clean room and modern decor.
+ provides free shuttle to the nearby Galaxy Mall
+ nice selection on breakfast
+ courteous, friendly staff
+ good security. Elevator can only work to your floor if you have an activated room key card
+ free in room wifi
- room size and bath tub are rather small

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swissbelinnmanyar, General Manager at Swiss-Belinn Manyar, Surabaya, responded to this review, July 4, 2014
Dear valued guest,

Thank you for your kindness to review our hotel based on your experience during your last visit to Surabaya. We looking forward to welcoming you and family back to Surabaya in the near future. Should you need an extra holiday experiences whilst traveling to Surabaya, we would be more than happy to arrange it for you.

Warm regards,

Ida Bagus Ardana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 13, 2014

I went to eat in the hotel lobby,last week.Food was nice and service was excellent,unfortunately there were so many mosquito in the lobby area.i was bitten and i can see other guest that sit in the lobby struggle with mosquito too.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swissbelinnmanyar, General Manager at Swiss-Belinn Manyar, Surabaya, responded to this review, June 18, 2014
Dear valued guest,

We are sorry for the inconvenience caused while you are staying with us. Thank you to bring this case up to our attention. We have increased the pest control treatment from regular to minimize this disturbance.
Once again, we appreciate this constructive comment and rest assure to serve you better in the future.

Warm regards,

Ida Bagus Ardana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 11, 2014

I visited Surabaya on 8th June 2014 to attend a wedding and choosed this hotel because it is located nearby the venue.

I was not dissapointed. Room although is a bit small but it was clean, bright, and "new". Bathroom was very clean and the shower has an excellent water pressure. Front desk service was courteous and friendly. Breakfast was good enough for hotel this size.

They have a small swimming pool that my kids will love if they had came along with me.

There are a lot of restaurants just next door and across from the hotel. KFC is just next door for those who need a quick dine.

Overall I'm trully satisfied.

Stayed June 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swissbelinnmanyar, General Manager at Swiss-Belinn Manyar, Surabaya, responded to this review, June 17, 2014
Dear valued guest,

We are thankful that you took some time to write and share your experience during short visit in Surabaya. Should you and family wish to spend time and enjoying Surabaya more, we are looking forward to welcoming you. We would be more than happy to introduce Surabaya Heritage places to your children. Have a pleasant day.

Warm Regards,

Ida Bagus Ardana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 3, 2014

Pro: nice room, new building (late 2013), great value, provides a shuttle to nearby Galaxy Mall (which is nice)

Cons: mediocre buffet breakfast, located not in the center of city, and most importantly: the hotel taxi is endorsed by Blue Bird taxi, which mean you can't choose other taxis except the costly Blue Bird.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swissbelinnmanyar, General Manager at Swiss-Belinn Manyar, Surabaya, responded to this review, June 6, 2014
Dear valued guest,


Thank you for taking sometimes to share us your point of view regarding our hotel. Looking forward to welcoming you and family on another holiday adventure in Surabaya.

Warm regards,


Ida Bagus Ardana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 17, 2014

Hotel is small... Breakfast not so good... rooms are quite clean but small... Not at all in good location ... New property but needs much much developments...... overpriced according to what they offer!....

Room Tip: Not sure! may be suite room (but not stayed)
See more room tips
  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swissbelinnmanyar, General Manager at Swiss-Belinn Manyar, Surabaya, responded to this review, May 21, 2014
Dear valued guest,

Thank you for taking your time writing us your comment regarding your last stay in our hotel.
We certainly hope that each of our guest could have a pleasant experience while they are staying with us.
Again appreciated and noted all the point mentioned and rest assure you for the improvement on our service quality.
Looking forward to serving you better in your next visit.

Warm regards,

Ida Bagus Ardana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Belinn Manyar, Surabaya

Address: Jalan Manyar Kertoarjo 100, Surabaya 60231, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#16 Spa Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:3 star — Swiss-Belinn Manyar, Surabaya 3*
Number of rooms: 143
Official Description (provided by the hotel):
Swiss-Belinn Manyar is a 3-star international hotel that provides a high quality standard of services and facilities. The hotel is ideally located in the central business and commercial district of Surabaya, allowing easy access to a variety of dining and shopping options, entertainment and leisure activities. The hotel’s city center location makes it an attractive accommodation option for business and leisure travel to Surabaya. ... more   less 
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Also Known As:
Swiss-Belinn Manyar, Surabaya Java

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