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“Well located hotel in city centre....” 4 of 5 stars
Review of Garden Palace Hotel

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Garden Palace Hotel
4.0 of 5 Hotel   |   Jl Yos Sudarso 11, Surabaya 60271 , Indonesia   |  
Hotel amenities
Ranked #30 of 86 Hotels in Surabaya
malaysia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Well located hotel in city centre....”
4 of 5 stars Reviewed August 22, 2013

Good and well maintained hotel located at the heart of the city makes this hotel a preferred one for many tourist. Surabaya Plaza and Grand City Mall is just within walking distance. Rooms are clean and spacious. Service is excellent and staff are very friendly. Breakfast was ok even though not many choices. Would not hesitate to stay here again!

Room Tip: Choose a higher floor so you can have a good view of the city at night.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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147 reviews from our community

Traveler rating
    33
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    34
    13
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Russian first
  • Any
English first
Jakarta, Indonesia
Top Contributor
99 reviews 99 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed August 12, 2013 via mobile

The best about the hotel is the LOCATION. It is located in the middle of the city and very easy to go around. The breakfast is in abundance and delivers the job. However, if you are expecting a hotel with good internet (WIFI) in your room, please look elsewhere. The room is comfortable and the bed is cozy. Hot water and AC are reliable. The service is just so-so, but the Receptionist during our check-out time was exceptionally warm. Would I stay again here, YES... for the location.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 12 cities Reviews in 12 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 28, 2013

This hotel is located in the city centre which is close to some malls e.g. Surabaya Plaza, Tunjungan Plaza, Grand City and an IT & Telco mall (forgot the name). The hotel also provide wide range of foods and breakfast with helpful and friendly staff. For once, the room and overall design of the hotel is not attractive enough though.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 4, 2013

I stayed at this hotel for a bike trip the following day. I was allowed to assemble the bike in my hotel room. The rooms in general are of economy class quality. I enjoyed staying at the hotel because the staff are friendly to cyclists and its location is great.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denpasar, Indonesia
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 3, 2013

Friendly and helpful staff with great location..Breakfast menu was awesome but the restaurant too small,not enough space to accommodate guests who would take breakfast, so we take some food and bring it to the lounge near from restaurant.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 27, 2013 via mobile

It was great location in the city. They upgraded my room to royal suite ;). The royal std just like studio type apartment size. Big and luxury. Spa was cheap and good. It's old hotel. The water from the tap was brown colour at first (at the pantry), maybe coz by the rust from the tap.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 26, 2013

Hotel staff helpful and courteous.
Booked on Agoda where they proudly display Free Wi-Fi

What is a travellers pet peeve I know mine is when you get to your room and want to work but spend 30 minutes trying any manner of techniques to connect to wi fi only to be told there is a problem

The problem in this case I am told by the business centre is that there is limited MB allocated and if I really want internet I need to go to lobby and pay for internet service.
Sounds like a scam
There is in fact Wi-Fi but there is no internet, it would be funny if you were not reliant on internet.

How could business people today seriously consider staying in a hotel that does not provide internet.

Room Tip: If you are on business trip choose a hotel that really supplies Wi-Fi that distributes Internet
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garden Palace Hotel

Address: Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Surabaya
#16 Luxury Hotel in Surabaya
#17 Spa Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Official Description (provided by the hotel):
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 
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Also Known As:
Garden Palace Hotel Surabaya, Java

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