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“Ho-hum” 3 of 5 stars
Review of Jamoo

Jamoo
Jl May. Jend. Sungkono 120 | Level 1, Shangri-La Hotel, Surabaya 60256, Indonesia
62 31 6003 8888
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Ranked #34 of 731 restaurants in Surabaya
Price range: $25 - $35
Cuisines: International
Dining options: Reservations, Buffet, Late Night
Restaurant details
Dining options: Reservations, Buffet, Late Night
Jakarta, Indonesia
Senior Contributor
49 reviews 49 reviews
38 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
“Ho-hum”
3 of 5 stars Reviewed December 27, 2012

Jamoo, the main restaurant at the Shangri-La Hotel Surabaya, is simply not very good, which really is too bad because the Hotel itself is great. On any given night they serve sashimi and sushi, prawns, scallops, crab, a variety of cooked Indonesian dishes, and lots more. But the food either has no flavor or it's been sitting out too long, or both. Eating here is like a chore -- have a night out with some friends or family at a second-rate but fancy looking restaurant and nobody really has anything good to say about the food, which drags down all other conversation, and in the end everyone is overfull but unsatisfied.

I'll pass.

  • Visited December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaSUB, Representative at Jamoo, responded to this review, February 5, 2013
Dear ArifH67,

Thank you for your honest review on your recent trip to Jamoo. We are sorry that you are not satisfied with our food quality. Thank you for bringing this to our attention and we have taken note of your feedback. We look forward to welcome you back in the future. 

Warm Regards,

Martin Brenner
General Manager
Shangri-La Hotel, Surabaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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24 reviews from our community

66% Recommend
    5
    11
    6
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Newcastle, Australia
Top Contributor
62 reviews 62 reviews
29 restaurant reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
“A little disappointed compared to rest of hotel”
3 of 5 stars Reviewed November 30, 2012 via mobile

Having stayed here a number of times and never tried Jamoo, I decided to give it a try, whilst there was a great range of food, the food was cold.

Service was good and quiet prompt, was good value for money compared to home but are better options locally.

    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaSUB, Representative at Jamoo, responded to this review, February 5, 2013
Dear Glen D,

We would like to thank you for the review you provided on your recent trip to Jamoo. We will address this matter with our respective department to further improve our food quality. We sincerely hope to welcome you again in the future. 

Warm Regards,

Martin Brenner
General Manager
Shangri-La Hotel, Surabaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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