I had a chance to finally stay here by a friend's courtesy. I stayed in Club Room, well although some rooms look a bit tired but I heard they are working on a renovation bit by bit. Don't get me wrong their room are not run down by any means, they are still in 5* quality.
The service was very good. Being in Club Room I can enjoy the facilities including the snacks/drinks and personalized services at Club Lounge. The buffet breakfast downstairs is excellent but sometimes very crowded as I also need to enjoy breakfast in a quiet ambient sometimes.
I heartily recommend Bumi Surabaya, do not get fooled with the local management, even after the international chain decided to pull out few years ago, most of the staffs have been with them for many years so the DNA of service excellence is still there!
Just keep up the good work, pay attention to small details to each room, I know it is not easy to manage a hotel building with more than 10 years.
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- Also Known As:
- Hyatt Surabaya
- Surabaya Hyatt Regency
- Bumi Surabaya City Resort Java