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“Quite impressive” 4 of 5 stars
Review of Bumi Surabaya City Resort

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Bumi Surabaya City Resort
5.0 of 5 Hotel   |   Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya 60271, Indonesia   |  
Hotel amenities
Ranked #11 of 76 Hotels in Surabaya
Surabaya, Indonesia
Top Contributor
77 reviews 77 reviews
61 hotel reviews
Reviews in 28 cities Reviews in 28 cities
75 helpful votes 75 helpful votes
“Quite impressive”
4 of 5 stars Reviewed June 7, 2014

I had a chance to finally stay here by a friend's courtesy. I stayed in Club Room, well although some rooms look a bit tired but I heard they are working on a renovation bit by bit. Don't get me wrong their room are not run down by any means, they are still in 5* quality.

The service was very good. Being in Club Room I can enjoy the facilities including the snacks/drinks and personalized services at Club Lounge. The buffet breakfast downstairs is excellent but sometimes very crowded as I also need to enjoy breakfast in a quiet ambient sometimes.

I heartily recommend Bumi Surabaya, do not get fooled with the local management, even after the international chain decided to pull out few years ago, most of the staffs have been with them for many years so the DNA of service excellence is still there!

Just keep up the good work, pay attention to small details to each room, I know it is not easy to manage a hotel building with more than 10 years.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    32
    65
    20
    9
    5
See reviews for
24
12
5
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 31, 2014

I regularly return to this hotel this is my third visit after along while.

Halo Mr Sigit Suryawan how are you? they still know me and serve me well, and in the morning they allowed me to have a breakfasts at the business lounge as a honored guess.

I'm very pleased of the services, this hotel is really recommended for business travelers, they had a good business center, educated staff.

breakfast is good and tasty, room and linen are clean, the bathroom is good and clean.

well recommend this to be the first hotel that you have to stay while at Surabaya.

thanks

Stayed May 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2014

We glad that we have chosen Bumi over Shangri-La. Bumi offer a truly Indonesian (Javanese) from the moment you arrive. I simply love the local food selection for breakfast and dinner at the Siti Inggil (Pasar Malam). As Indonesian who grew up in Surabaya that well known for the good food, Bumi help to satisfied my taste bud during my holiday.

The service is superb, no complaint as all. My husband who's an American and have been traveled a lot, was impress with the service quality of this hotel.

Hotel room is spacious and bathroom is great. We stayed at high floor corner room, the view is fantastic.

The garden is beautiful, especially the 3rd floor garden near the swimming pool. My husband love the sauna as he described as the best sauna (no moldy smell, spacious, great flooring, perfect temperature). Although we didn't use the gym, the number of equipment and diversification is amazing for a hotel gym.

The only feedback to the hotel that some refurbishment is needed for the hotel room as few area have some wear and tear. The aircon has slight moldy smell but it's common for hotel / apartment over 5 years.

Definitely going to return to stay at Bumi in the future.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malang, Indonesia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 14, 2014 via mobile

I stayed in deluxe room. Both bedroom space and bathroom were very spacious. Its a old building but well-maintained. The wifi was free and working well all the time.
The hotel surrounding was very nice, beautiful garden and sculptures in front of the lobby, with nice lighting in the night.
The most impressive thing of this hotel was the food. They served delicious various traditional foods for breakfast, but also provided western dishes. We can enjoy breakfast inside the restaurant or outdoor, surrounding by the garden. They also had nice bakery. Try large donat and a traditional snack called 'Soerabi Soerabaia' or 'Leker' in front of the bakery.
One minus point of this hotel was its location. Located in the mainroad, but quite difficult to find the shopping centre and restaurant in walking distance. Fortunately, they provided dinner buffet which was mixture of traditional, western, and Japanese dishes, with reasonable price.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 29, 2014

Stayed here for 2nd times, the hotel is located in the Surabaya central Heart and it is convenient as near to Tanjungan Plaza.

Check in process is smooth and fast, Room size is quite spacious and cleanliness is OK. Bathroom size is also spacious with decent toiletries. Overall Room is ok, it is just the furniture and amenities looks quite old, but still well maintained. Probably, management should have renovation program in their Agenda in one or two year to come. This will enable the hotel to stand up as 5 star hotel in the region, as there are more and more newer hotel come out with brand new facility.

Swimming pool is OK, and the gym is awesome with friendly and helpful staffs in the gym. Breakfast has quite plenty of choice and quality is OK. Mostly of the breakfast are Indonesian style and suitable for Local.

With its price about USD 65-75 per night, hotel is value for money and suitable for people travel to Surabaya for Business or traveller who want to explore Surabaya city.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jakarta, Indonesia
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 25, 2014

After 4 years since my last stay, Bumi Surabaya still offering the same charming ambience, room is spacious but need to up grade the maintenance of properties inside the room, some doors are difficult to closed, water linking, some amenities were old. The breakfast was great with many choices of Indonesian food, fresh coffee and home made ice cream makes a nice end for our breakfast while at the same time we could enjoy the morning breeze if we choose to seat at the garden side of the restaurant on breakfast. Don't leave the hotel without trying Serabi - traditional javanese snack that sold 12am onwards !

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solo, Indonesia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 12, 2014

I am a business woman and had an appointment to Surabaya some days ago. I booked from Trip Advisor and called the sales and Marketing if I am not mistakes named Dina, for special request, I request for high floor. The hotel was luxurious with spacious room, bathroom, unique lobby with the unique aromatherapy (I believe that this is the only one hotel that have a lemon grass smell along the public area), the staff were very professional and friendly. The most important that all the food were delicious so.. Pasar malem is the most popular restaurant in Surabaya located inside the hotel, every body knows Pasar Malem Bumi Surabaya City Resort.
This hotel is formerly Hyatt but the standard is diamond level, very recommended for all traveler either domestic and foreigner, especially for European who wants to feel the real Indonesia touches.
HAPPYYY....

Room Tip: The Club Room
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bumi Surabaya City Resort

Address: Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Surabaya
#9 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Bumi Surabaya City Resort 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Hyatt Surabaya
Surabaya Hyatt Regency
Bumi Surabaya City Resort Java

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