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“Better than Expected” 4 of 5 stars
Review of JW Marriott Hotel Surabaya

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JW Marriott Hotel Surabaya
5.0 of 5 Hotel   |   JL Embong Malang 85-89, Surabaya 60261, Indonesia   |  
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Special Offer
FREE Wi-Fi
Ranked #7 of 86 Hotels in Surabaya
Certificate of Excellence 2014
Dubai, United Arab Emirates
Top Contributor
683 reviews 683 reviews
60 hotel reviews
Reviews in 114 cities Reviews in 114 cities
1,317 helpful votes 1,317 helpful votes
“Better than Expected”
4 of 5 stars Reviewed June 18, 2013

We were not sure what to expect from a hotel in Surabaya even though it carries the JW Marriott brand name.
We need not have worried, the hotel is centrally located, the check in was smooth and easy, service was good as was our room. The hotel exceled when it came to breakfast which was superb and catered to all tastes.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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306 reviews from our community

Traveler rating
    133
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    34
    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Macduff, United Kingdom
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 24, 2013 via mobile

I stayed at this hotel for 10 nights in May 2013.

The hotel it's self is excellent. Clean, tidy, great rooms, pool, sauna, facilities & Internet is fast too.

The staff are extremely nice and helpful, from the cleaners to reception to room service staff - all were very helpful throughout my stay.

Rooms are large, lots of work space & great views with floor-to-ceiling windows. Bathrooms are large too.

Breakfast is excellent, huge spread with everything you would need. Alcohol & other meals are rather expensive but I guess youre paying more for the 1st class service.

The pool, sauna, steam rooms, jacuzzi etc are all top quality. The pool is one of the best ice seen at any hotel.

There is a huge shopping mall located only 5 to 8 mins walk away.


All in all, I cannot fault this Marriott hotel. I would most certainly stay again...

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas, United States
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 19, 2013

Stayed here on and off a month and was blown away by the opulence. Staff are great, surrounding are fabulous but expect to pay for it. There is nothing the staff cannot help you with and will fall over themselves to do so!

Room Tip: Higher the better.
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 18, 2013

I stayed in the hotel for 2 days. The room was great with a comfortable bed and a nice sofa. The room had a nice view of the city. It was at the toilet that I felt some renovation works should have been done. After bathing, water could not drain off quickly and a mini pool was formed on the floor. The wall also showed stain marks. The restaurant offered nice breakfast and the staff were friendly. The hotel was situated near to the Tunjungan Plaza where Sogo Surabaya was.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

i stay in this hotel in early may 2013, i satisfy with the sevices and very friendly staff ,spacious room and so luxury with free wifi at room. The location is pretty good and easy access to nearby mall, Breakfast in Pavilion Restaurant have a many kind food and fruit and have best taste.
Hopefully i have stayed again in this hotel, unforgetable moment.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 27, 2013

Its a nice luxury hotel, with american socket plugs and style all over . The bedding is very soft, nice and clean and and the bathroom and lime smell amenities are nice too. The gym is a bit old and windy pool. The food is the best hotel food I've ever taste. We stayed for almost 2 weeks for conferences, no complain about the variety of food. But big complain about the price, its too expensive, even for 5 stars hotel in that area.
Last thing I want to highlight is the location. Its at the center of Surabaya.

Room Tip: Just enjoy!
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  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2013

More than 2 weeks at this hotel for a conference and service, restaurants, housekeeping, wifi access and overall arrangements were excellent. The general manager and staff are very hospitable and friendly. Location is pretty good, easy access to the nearby mall and restaurants. Some areas of the hotel look a little dated but understand that refurbishments will be taking place in phases over the next little while. Great scrub and massages too! Highly recommend this hotel for business, conferences or leisure.

Room Tip: There seems to be a mosque in every corner of the city so don't be surprised if you get woken up...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about JW Marriott Hotel Surabaya

Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
#7 Spa Hotel in Surabaya
#7 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Official Description (provided by the hotel):
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, the Vertical 6 Club & Lounge, and the acclaimed Vis a Vis French Restaurant. ... more   less 
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java

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