I actually very rarely give negative comment/s after staying in hotels anywhere. I've stayed start from extra low cost hotel until 5 plus hotel worldwide, but today experience push me to express my disappointment to services of "House Keeping" 5-Star Shangrila Surabaya.
I used to stay 06-08 April 2014...this morning I am departed from my room 06.30 AM to work, with (surely) the hotel staff will (normally) check my room, lifting my laundry and make up the room.
Unfortunately while I am back at 01.30 PM, come in to my room ...surprise....all remain unchanged. Towel, waste, everything still messy.
Duty Manager said ( I think she was argue and look up for excuse!) making up rooms still on progress and about reaching my room.. Hey I didnt see any stroller around..?
Bad bad bad.... I have to enjoy my mess up room for today....( fyi, I stay at EXECUTIVE ROOM with price almost USD 200 !!!!)
Thanks Shangri-La Surabaya for this moment.
- Official Description (provided by the hotel):
- Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more less
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- Also Known As:
- Shangri La Surabaya
- Surabaya Shangri La
- Shangri-La Hotel Surabaya Java