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“Shangri-La did not disappoint” 4 of 5 stars
Review of Shangri-La Hotel Surabaya

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Shangri-La Hotel Surabaya
5.0 of 5 Hotel   |   Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia   |  
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Ranked #3 of 72 hotels in Surabaya
Singapore, null, Singapore
Top Contributor
98 reviews 98 reviews
62 hotel reviews
Reviews in 46 cities Reviews in 46 cities
40 helpful votes 40 helpful votes
“Shangri-La did not disappoint”
4 of 5 stars Reviewed April 28, 2013

Following my experiences at Beijing this hotel chain continues to impress me. Apart from the decor it has all the features of other Shangri-Las like Shang Palace.

Love my room as it was very spacious and I felt like I was living in a palace overlooking the city. The East Javanese decor was evident throughout the hotel.

Customer service level at the hotel and gym were good but it would be much better if the staff at the shops would be able to communicate better in English so that they can guide the guest to where they want to go.

Room Tip: Try to get a room that is facing the suburbs as it is more pleasant to wake up to
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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214 people have reviewed this hotel

Traveler rating
    116
    69
    22
    5
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Friendswood
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

Stay on business at the hotel frequently. Usually I am there for extended stays. Hotel staff is very accommodating and friendly. There are five major restaurants and the food is good at all of them. The rooms are nice sized, much larger than European hotels. Pool and exercise facilities are very good. There is a major shopping mall located with in waling distance that has other restaurant options.

Room Tip: Prefer even number rooms as they have less outside noise.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eindhoven
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 16, 2013

Stayed at the Shangri la in Surabaya on several occasions. It is my prefereer hotel when I am in town. The Staff is extremely polite and make an effort to please the customers. The hotel had a word range of services and meet my required needs.
All the restaurants are of excellent quality with wier range of choice. Bar in the basement is of mixed company.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2013

The hotel is outstanding. I recommend the restaurant at the ground flour. Buffer with all types of cuisine. Entertaiment is also excellent. There was nice life performance. Rooms are big and quite. Service is excellent. The club is also very good but there are too many prostitutions. Some of them quite aggressive. Location is central, though traffic is terrific in jakarta. Swimming pool and garten are small. Tennis courts are nica and the spa is very professional and good. Prices are fair

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review, April 9, 2013
Dear Massumo,

Thank you for your feedback.

Kindly contact me at martin.brenner@shangri-la.com or +62 (31) 566 1550 to have further discussion regarding your stay.

Warm Regards,

Martin Brenner
General Manager
Shangri-La Hotel, Surabaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Top Contributor
54 reviews 54 reviews
35 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 6, 2013

my company had an event at the hotel, and we stayed one night there. the hotel is lavishly splendid. The room is splendid but not spectacular.

the breakfast is not spectacular but good. we are overlooking the the garden when we dine, pretty nice environment

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saffron Walden
Top Contributor
88 reviews 88 reviews
31 hotel reviews
Reviews in 48 cities Reviews in 48 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 27, 2013

Stayed overnight but would have like to stay longer. There was a good choice of restauratnts and we chose Italian. We all had excellent meals, and the house wine by the glass went down well.
A quiet drink in the adjacent bar turned noisy after the band came in, but they created a good atmosphere.
The only negatives were the lack of WiFi in the bedroom and smoking in the restaurant and bar.

Room Tip: Ask for a non-smoking room.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jakarta
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 24, 2013 via mobile

This hotel is really really old. Everything is already outdated. I think it's a good time for this hotel to do some renovation.
It's been a long time i've seen a bathroom using bidet and toilet bowl separately.

Carpet, bed, wallpaper, and other detail already deteriorated, unattractive,dirty.

Staff are helpful and quick reaponse.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shangri-La Hotel Surabaya

Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#3 Romantic Hotel in Surabaya
#3 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Official Description (provided by the hotel):
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 
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Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java

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