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“Quiet” 4 of 5 stars
Review of Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
4.0 of 5 Hotel   |   Jalan Ngagel 173-175, Surabaya 60246, Indonesia   |  
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Hotel amenities
Ranked #32 of 87 Hotels in Surabaya
Surabaya, Indonesia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
“Quiet”
4 of 5 stars Reviewed January 13, 2011

Like : The room and bathroom are clean, the neighborhood is quiet and calm.

Dislike : Foods are way overpriced. And doesn't taste good at all (I tried their recommended main course Ox Tail).

I'd recommend only for their cleanliness and their quietness.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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533 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
A TripAdvisor Member
1 of 5 stars Reviewed January 11, 2011

very crowded, the hotel cannot provide clean towels until 8.30 pm... & didn't give bathroom condiments (shampoo, soap etc)
when we were in the swimming pool very difficult to get the clean towels, from 3 room that we rent, only given 1 towel
the supply of clean towel compare to stayed night visitor not balanced, that day was very terrible

but luckily breakfast service is good enough, food quality above average

  • Stayed January 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed January 8, 2011

overall it's ok just like all novotel service and quality
but i have ask for a smoking room but there is not any astray at the room
and for breakfast price is so expensive even when i use a credit card promo to pay it
but i think the price is up first before they gave me a discount
and i think that is not a discount anymore

  • Stayed January 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandung
1 review
4 of 5 stars Reviewed January 7, 2011

I like to stay in Novotel Surabaya, but I have some complains:
a. My room always smell of cigarette eventhough I already asked to spray with parfume.
b. my bedcover was smell and it looked like none changed and my skin got itch.
c. my water closet needs to change.

I'll be back to Surabaya in December, I hope Accors will give special rate.

  • Stayed December 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed January 6, 2011

Novotel Surabaya is one of the best places to stay for my family to stay. The pools is one of our childrens favourite. we have had a wonderful christmas there. Even tough the hotel is under minor renovation, it doesn't affect the guests. One thing that we were dissapointed was the air condirion in the room that didn't work properly (it was hot and the ac temperature didn't work). Yet the hotel staff responded to our complain quickly. Thank you.

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Wheelchair access
Hotel Style:
#18 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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