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“Nice stay” 4 of 5 stars
Review of Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
4.0 of 5 Hotel   |   Jalan Ngagel 173-175, Surabaya 60246, Indonesia   |  
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Hotel amenities
Ranked #33 of 86 Hotels in Surabaya
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533 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Tuban, Indonesia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 8, 2014

I stayed at this hotel in December 2013, the hotel was very crowded. First time i arrived, there were no doorman or concierge to help me picked up my suitcases. So, i have to picked it up by myself while holding my baby!
The second time my stayed was few days ago. The hotel less crowd than before but still there were no door man. But this time there was a concierge man standing near the hotel door, i have to called him first before he come and help me to picked up my suitcases. I wonder how could this happen?? I've stayed at novotel bandung and yogyakarta and the staff were very friendly yet helpful. I think novotel surabaya needs to train their concierge staff to serve better.
Also, it took a long time to check in. I have to wait for almost 20 minutes and they haven't offered me any welcome drink until i asked them to give me one. Very dissapointed :(
However, this hotel provide great food for baby. The chicken mushroom soup was so delicious and became my baby's favourite. The room was spacious with large bed which can be slept up to 2adults & 2kids.
If you travel with stroller i suggest to stay in the first floor room, it will make u easier to go to the swimming pool & restaurant since there is no elevator in this hotel.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 20, 2013

We stayed for three nights in the hotel newly renovated room, which was very nice. The staff was friendly and quick to respond to our request. The hotel is located in a quiet area of the city but nevertheless near almost every major spot in Surabaya. All in all it was a nice stay. Bluebird taxi was always available at almost every hour which was quite handy for a night sightseeing of the city.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Wheelchair access
Hotel Style:
#18 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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