I stayed at this hotel in December 2013, the hotel was very crowded. First time i arrived, there were no doorman or concierge to help me picked up my suitcases. So, i have to picked it up by myself while holding my baby!
The second time my stayed was few days ago. The hotel less crowd than before but still there were no door man. But this time there was a concierge man standing near the hotel door, i have to called him first before he come and help me to picked up my suitcases. I wonder how could this happen?? I've stayed at novotel bandung and yogyakarta and the staff were very friendly yet helpful. I think novotel surabaya needs to train their concierge staff to serve better.
Also, it took a long time to check in. I have to wait for almost 20 minutes and they haven't offered me any welcome drink until i asked them to give me one. Very dissapointed :(
However, this hotel provide great food for baby. The chicken mushroom soup was so delicious and became my baby's favourite. The room was spacious with large bed which can be slept up to 2adults & 2kids.
If you travel with stroller i suggest to stay in the first floor room, it will make u easier to go to the swimming pool & restaurant since there is no elevator in this hotel.
- Official Description (provided by the hotel):
- The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more less
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- Also Known As:
- Novotel Surabaya Hotel Surabaya
- Surabaya Novotel
- Novotel Surabaya Hotel And Suites Java