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“Disappointing for a 4star hotel in Asia” 2 of 5 stars
Review of Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
4.0 of 5 Hotel   |   Jalan Ngagel 173-175, Surabaya 60246, Indonesia   |  
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Hotel amenities
Ranked #32 of 86 Hotels in Surabaya
Limassol, Cyprus
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Disappointing for a 4star hotel in Asia”
2 of 5 stars Reviewed January 21, 2013

The Novotel does not live up to it's 4 star rating! Please consider staying at the much better Majapahit hotel - 50 Euros more for a 3 night stay.
Our room was an upgraded one on the first floor. Bathroom was adequate with OK toileteries provided. Bed had stained linen and was not changed for 2 days. There were a lot of mosquitos in the room and it did not appear the rooms were regularly sprayed. Towels were also a bit grey.
Evening meal was adequate with a good happy hour drinks offer. Breakfast was very crowded and many choices were unavailable. Staff were pleasant enough. A bluebird taxi to the airport is a much less expensive option than the hotel car service. Hotel failed to credit our Accorhotelsclub points which led to a lot of inconvenience. Overall would not stay here again and would not recommend it to others.Very noisy with lots of families.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review, February 14, 2013
Dear JCyprus,
First all all thank you for staying with Novotel Surabaya during your recent visit to Surabaya.
And we also thank you for your comments you have shared with us.
We really appreciate to have further detail on your stay to be able to respond to you accurately.
Once again thank you for your input and we look forward to hearing from you soon.
For further information, please address to info@novotelsurabaya.com
Kind regards,
Djulkarnain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 18, 2013

Generally the hotel is good enough with its price/rate.
The hotel's gym/fitness center, it is too dirty and a lot of equipment not work properly.
The sauna is dirty, the changing room is dirty; air condition in the fitness center not working; only 2 track mil running machine, but too many peoples want to use it.
it is definitely need to improve at the fitness center.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan, Indonesia
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed January 11, 2013

I has my cousin's wedding here, so no, I didn't know about the rooms, but one thing for sure the gardens are vast... but surrounding is very quiet, there are no restaurant on walking distance. The location is also quite remote with no city lights in sight.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 10, 2013

We stayed in 2 rooms and for 4 nights, got a renovated rooms but one of the room had a terrible smell in the bathroom and the other room's AC was not that cold, guess they did not renovate quite well. Breakfast food was awful and had limited seats, so had to sit in the lobby lounge on different level, very inconvenient! Front desk staffs were friendly but slow :) Thumb down for the name of Novotel :(

Room Tip: Get the renovated room, the old ones are very stuffy and ugly.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 2, 2013

stayed here for a night, short hop before heading to Lombok on the next day. Was staying here on Dec 28. Was having a very slow check in with guest queing, saw a table for accor advantage member but with no staff standing by behind the desk. Got upgraded to bigger room with + small amount of $$$, but a dissapoinment, was heading to my room and found the room wide open and messed up! :S walking back to the front desk, met the staffs and he asked me to wait while he prepared for other room. Got a drink for compliment. 1+ for the fast check out and the airport drop off at 3 am.

Room Tip: choose room facing the pool, but not at the first floor, u will find more mosquito.
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Wheelchair access
Hotel Style:
#18 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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