The Novotel does not live up to it's 4 star rating! Please consider staying at the much better Majapahit hotel - 50 Euros more for a 3 night stay.
Our room was an upgraded one on the first floor. Bathroom was adequate with OK toileteries provided. Bed had stained linen and was not changed for 2 days. There were a lot of mosquitos in the room and it did not appear the rooms were regularly sprayed. Towels were also a bit grey.
Evening meal was adequate with a good happy hour drinks offer. Breakfast was very crowded and many choices were unavailable. Staff were pleasant enough. A bluebird taxi to the airport is a much less expensive option than the hotel car service. Hotel failed to credit our Accorhotelsclub points which led to a lot of inconvenience. Overall would not stay here again and would not recommend it to others.Very noisy with lots of families.
- Official Description (provided by the hotel):
- The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more less
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- Also Known As:
- Novotel Surabaya Hotel Surabaya
- Surabaya Novotel
- Novotel Surabaya Hotel And Suites Java