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“Affordable but a bit rundown” 2 of 5 stars
Review of Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
4.0 of 5 Hotel   |   Jalan Ngagel 173-175, Surabaya 60246, Indonesia   |  
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Ranked #31 of 76 Hotels in Surabaya
Probolinggo, Indonesia
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18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Affordable but a bit rundown”
2 of 5 stars Reviewed January 30, 2008

The hotel is generally OK. The staff were very polite and accomodative. Breakfast spread was good, go early to avoid waiting since seats are limited.

The rooms are nice, but can't say the same for the apartments. Most of the apartments are in the dire needs of repair, maintenance and refurbishment. The hotel rate is increasing every 6 months, but nothing has been done towards the upgrading of the rooms and apartments.

Pools are available for kids and adults. It is usually packed during weekend, and water can be murky during that time.

  • Liked — The staff
  • Disliked — The rooms
  • Stayed January 2008, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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