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“Clean hotel” 4 of 5 stars
Review of Star Hotel Semarang

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Star Hotel Semarang
3.5 of 5 Hotel   |   Jalan MT Haryono 972, Semarang, Indonesia   |  
Hotel amenities
Ranked #13 of 42 Hotels in Semarang
1 review
2 helpful votes 2 helpful votes
“Clean hotel”
4 of 5 stars Reviewed January 24, 2013

I'm staying here 24th jan.
Actually I will give excellence rating if all the services like gym and pool were fully operate.
When I 1went to 30th floor to see the pool, the lift jumped down from 20th floor to 18th floor. I really scared. It was not a good experience :(
The AC a lil bit noisy.
Located 12 minutes from simpang lima. But very near with Cipaganti tour.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanti S, Executive Secretary at Star Hotel Semarang, responded to this review, January 24, 2013
Warmest Greetings from BEST WESTERN Star Hotel Semarang…..,

It is our pleasure to welcome you to BEST WESTERN Star Hotel Semarang.

Whether you are traveling on business or leisure, we know you have a variety of hotels to choose from. We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value conscious price. And we always want to be your first choice.

On behalf of management i would like to express our sincere apology concerning your experience in our hotel. We assure you that this is not the usual standard of our service to our guests. This problem has been noted and passed on to the manager concerned to avoid any similar problem in the future. In the same time we do hope that next stay will be even more enjoyable and We look forward to serving you on your next trip. Thank you!


Best Regards,

Tanti - Executive Secretary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
    13
    52
    34
    3
    4
See reviews for
34
17
9
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Indonesian first
  • Any
English first
jakarta
Top Contributor
62 reviews 62 reviews
35 hotel reviews
Reviews in 27 cities Reviews in 27 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed January 10, 2013

located beside the java supermal semarang, this hotel newly operated, the room is clean, high quality of bed and pillow (seems branded expensive pillow) ensure our sleep well. should try the rooftop swimmingpool from 30th floor, and you can see 360degress of semarang city.
while all the payment should in cash because during the period, the EDC machine not yet available

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanti S, Executive Secretary at Star Hotel Semarang, responded to this review, January 22, 2013
Warmest Greetings from BEST WESTERN Star Hotel Semarang,

On behalf of management we would like to express our sincere thank you for your comment, we promise to keep up our performance in service and facilities.

Concerning EDC machine, we would like to apologize that at the moment you stayed at our Hotel the EDC machine not ready yet, so you can not use debit or credit card. But now we are already provide for guest need.

Once again thank you for your comment and looking forward to welcoming you again at BEST WESTERN Star Hotel Semarang.

Best Regards,

Tanti - Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Star Hotel Semarang

Address: Jalan MT Haryono 972, Semarang, Indonesia
Location: Indonesia > Java > Central Java > Semarang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #13 of 42 Hotels in Semarang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Star Hotel Semarang 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
Welcome to Star Hotel Semarang. Star Hotel is a four star hotel located within in 15 minutes from Ahmad Yani Airport and the hotel also situated close to many government offices, this makes the hotel the perfect choice for both business and leisure. Enjoy Your Stay! ... more   less 
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