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“great experience” 5 of 5 stars
Review of Hotel Ciputra Semarang

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Hotel Ciputra Semarang
4.0 of 5 Hotel   |   Jalan Simpang Lima | PO Box 1288, Semarang 50134, Indonesia   |  
Hotel amenities
Ranked #9 of 42 Hotels in Semarang
Bali, Indonesia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“great experience”
5 of 5 stars Reviewed August 29, 2012

My wife and son stayed at the ciputra in early august as we have done numerous times . We have always found it a good hotel to stay at and the breakfast is good and the staff are freindly. Agnes at the front desk was so nice . We asked for bed sheets to be changed and it was done promptly and i rang reception to have washing done and they were there in 30 seconds. The bar has a good atmosphere and over all the hotel is great with limited parking.,
The access to the shopping mall is fantastic and while we were there they were doing renovations to the pool

Room Tip: book a room overlooking the big park and main road
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmhcs, Manager at Hotel Ciputra Semarang, responded to this review, September 1, 2012
Dear Guest,

Thank you for your comment, we are very glad to hear that you and family were happy during staying with us. Your comment influence our enthusiasm to always give the best service to all of our guest.
Once again thank you, we look forward to the opportunity of welcoming you back to Hotel Ciputra Semarang.

Best Regards
Gede Joni Artawan
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Cilandak, Jawa Barat, Indonesia
2 reviews
3 of 5 stars Reviewed August 14, 2012

I stayed for a night during ramadhan, fasting month 2012. My family booked here because the hotel is exactly next to Simpang Lima where street food vendors begin to light up Semarang city after 5.30 pm.  My only peeve about Ciputra Hotel Semarang is the 2nd floor (restaurant) lack of staff assistances, and not enough food during early morning breakfast, Sahur. Knowing a lot of muslims are staying in the hotel, the management should know better to refill the food buffet. My room is clean and well lit, but the bathroom shower need to be checked, it doesnt sprays until I spin it.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmhcs, Manager at Hotel Ciputra Semarang, responded to this review, August 16, 2012
Dear Guest,

Thank you for taking time to share your comment. We are very sorry for your inconvenience during having Sahur ( early breakfast ) at restaurant and also shower problem in your room. The action has been taken by assign additional staff in charge during breakfast time and check all room equipment especially the shower to make sure the same case will not happen in the future. Once again thank you for staying with us, we look forward to the opportunity of welcoming you back to Hotel ciputra Semarang.Thank you

Best Regards
Gede Joni Artawan
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jakarta
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 10, 2012

i have stayed several time at ciputra for biz trip, price quite decent using corporate rate,
most of my collague booked here for long stay,staff were well trained, food is average, good point are the hotel near with Simpang Lima and Ciputra Mall ,better ciputra provide fast broadband Wifi connection at each room instead of Lan Cable.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hotel Ciputra Semarang, responded to this review, July 12, 2012
Dear Guest,

Thank you for taking the time to record your comments on Tripadvisor following your recent stay at Hotel Ciputra Semarang. Your valued comments will add significance for our improvement. We are glad to inform you that starting on 15 July 2012 WIFI will be accessible in both of room and hotel area. Hopefully this additional facility will make your next stay more comfortable.
We look forward to the opportunity of welcoming you back to Hotel Ciputra Semarang.

Best Regards,

Gede Joni Artawan
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 2, 2012

Checked in on Middle of May 2012 for 2 nights. Location at the ideal area. The room size is just nice. Cleanliness very good, and maintenance of the rooms and hotel seems looked after. However there was no Safe Deposit Box in the rooms. Mentioned to the reception but no follow up. Breakfast a little bit messy, probably due to the occupancy and quite so many people having breakfast at the same time.
Food quality is average for breakfast. Staff especially in the front desk and concierge is very friendly, as well as in the restaurant.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hotel Ciputra Semarang, responded to this review, July 4, 2012
Dear Guest,

Thank you for taking the time to record your comments on Tripadvisor following your recent stay at Hotel Ciputra Semarang. Your valued comments will add significance for our improvement
We look forward to the opportunity of welcoming you back to Hotel Ciputra Semarang.

Best Regards,

Gede Joni Artawan
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 15, 2012

I stayed at Ciputra, Semarang for 3 nights in May 2012. The hotel is in a great location in the center of the city, so very convenient for business purposes. The rooms are nice, but a bit dated, and could use an update. Breakfast was included, a served in a large buffet, with a reasonable selection. There's a nice little lobby bar with live music entertainment some evenings, and good snacks/drinks, even if it's a bit pricey for the location.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmhcs, Manager at Hotel Ciputra Semarang, responded to this review, June 17, 2012
Dear Guest,

Thank you for taking the time to record your comments on Tripadvisor. It's an honor given to us to service you during your convenient stay in Hotel Ciputra Semarang. We look forward to the opportunity of welcoming you back to Hotel Ciputra Semarang.

Best Regards,
Gede Joni Artawan
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
76 reviews 76 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 21, 2012

It's located in city center, in a mall complex.
We stayed in club floor. Spacious room although looked bit old.
Staff is friendly. Easy acces to go around. Taxy is plenty, while hotel also has its appointed car rental.
Trusted & reliable if you want to do sight seeing.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmhcs, Manager at Hotel Ciputra Semarang, responded to this review, May 28, 2012
Dear Madam,

Thank you for taking the time to record your comments on Tripadvisor. It's an honor given to us to service you during your convenient stay in Hotel Ciputra Semarang. We look forward to the opportunity of welcoming you back to Hotel Ciputra Semarang.

Best Regards,
Gede Joni Artawan
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solo
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2012

I would like to commend your staff: Pak Beta, Pak Han and Ibu Nunung for their prompt and sincere service. On 20 Mar 2012, I checked out of your hotel but accidentally left some valuables behind in the hotel safe. Your staff received a call from my wife and took very seriously her request to courier it back to us. Pak Beta and Pak Han even went down personally to Joglo Semar to see to the delivery of my items to my home here in Solo. I have just received the package. The box was tightly sealed and my car keys were tied by rubber band to the passport to ensure that there was no sound coming from the box. Such wonderful attention to details!

This is indeed 5-star service from Hotel Ciputra (Semarang) and I am extremely gratified to find such genuine hospitality here in Indonesia. Well done!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmhcs, Manager at Hotel Ciputra Semarang, responded to this review, April 11, 2012
Dear Sir,

Thank you so much for your comment, You made our spirit that comes along with the real action of giving the best service, even stronger from day to day. We regularly share every comment from the guest to our staff, to show and giving pride of our team for the hospitality that comes from the heart. Thank you again for your generosity, which will make it possible for our team to always make improvement and perform at their best.

Best Regards

Gede Joni Artawan
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ciputra Semarang

Address: Jalan Simpang Lima | PO Box 1288, Semarang 50134, Indonesia
Location: Indonesia > Java > Central Java > Semarang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 42 Hotels in Semarang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Ciputra Semarang 4*
Number of rooms: 200
Official Description (provided by the hotel):
Hotel Ciputra Semarang is a five star international hotel located just 15 minutes away from Semarang’s Ahmad Yani Airport. We are proud to call ourselves a landmark, located in retail, dining and entertainment complex on the famous Simpang Lima Square. With direct access to Ciputra Mall, the most comprehensive shopping mall in the area, we offer you everything you could ever want. ... more   less 
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