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“Good location, renovated with some notes” 3 of 5 stars
Review of Pandanaran Hotel

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Pandanaran Hotel
3.5 of 5 Hotel   |   Jl. Pandanaran 58, Semarang 50134, Indonesia   |  
Hotel amenities
Ranked #7 of 46 Hotels in Semarang
Certificate of Excellence 2014
Jakarta, Indonesia
Top Contributor
77 reviews 77 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
“Good location, renovated with some notes”
3 of 5 stars Reviewed January 3, 2014

We stayed in this hotel during our end-year family trip. Booked by phone to the reservation staff (directly), we got competitive room rate compared with similar hotels nearby the location. Considering the location, rate and some comments in TriAdvisor, then we picked this hotel.
We asked for non-smoking, grand deluxe room type with double (single) bed to accomodate our needs (2 adults and 2 kids), as it has sofa that can be used as bed for our elder kid. The room is renovated one, yet we found some areas that should (or could) be improved, including: divider in the bathroom/shower area which should be cleaned more often and fixed the broken corners; some amenities. The internet / wi-fi connection was ok and easy to connect. Another plus: our room was provided with Android TV, which internet connection and kids could play some internet and/or android games.
The service was quite okay, except confusion during our check-in but it was quickly resolved. The car parking area was a bit dark and smelly - need improvement in illumination and regular clean up program.
Swimming pool - what can you say. It was too small.
Breakfast was so-so. The good thing, they provided several variety of javanese beverage "Jamu" which not always provided in other hotels. For those looking for authentic local beverages, it is a must-to-try: healthy yet delicious.
Our check out was also easy and quick. Staffs were helpful.

Room Tip: Ask for renovated room (as far as I know, grand deluxe and beyond - which has android TV and good wi...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andriyanto, General Manager at Pandanaran Hotel, responded to this review, January 15, 2014
Mr JASeno,

Thank you very much for staying with us. There are some aspects of our rooms which is already on our "to be replaced" list and those shower dividers are one of them. Rest assured that we have scheduled replacements of those. We are also re-arranging lighting on the parking area, although it is quite a challenge. Unfortunately at the moment we are unable to expand the area of our swimming pool.

Again we thank you for your patronage and attention to our hotel. We will be waiting for your next visit and we wish we will be able to serve you better.
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208 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 31, 2013

The location is good but this hotel has lost sight of what its customers want. Decor is now dated and tired. The staff are polite but not focused on the customer. Restaurant food in daytime was good, but breakfast was very poor, the food quality is very bad and most items were empty. No bowls or cutlery available. Many staff but no-one replenishing the serving area or clearing tables. Will not choose this one again. Go to Quest, it's much better for the same price.

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andriyanto, General Manager at Pandanaran Hotel, responded to this review, January 15, 2014
On behalf of the big family of Pandanaran Hotel Semarang, I sincerely apologize for the inconveniences you've experienced during your stay with us. Being over crowded does not give us a reason to lower our standards and cause you such inconvenience. We have reviewed the circumstances of the time you've stayed with us and we have conducted a thorough investigation on the issue.

Thank you for your patronage and we wish you would give us another opportunity to make up for your past stay.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2013

The hotel is good for relaxing and then for rest is more comfortable and the restaurant breakfast is Indonesian food and the facilities of this hotel is good and the services of this hotels is good for tourist who came from outside country to came here to visit this place is good for the culture for their children

Stayed December 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andriyanto, General Manager at Pandanaran Hotel, responded to this review, December 25, 2013
Mr. BrianG

Thank you for your kind review. We are glad that you've had a relaxing stay. We do try to combine the traditional hospitality and atmosphere with modern design and facilities. Please let us know if you find something that you think we should have.

And Thank You for making Pandanaran Hotel Semarang your preferred accommodation in the sunny city of Semarang.
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Melbourne, Australia
1 review
5 of 5 stars Reviewed November 25, 2013

I am amazed with the excellent hospitality offered from each and every hotel staff. Right from the pick-up till the drop off in the Semarang Airport, I havent found anyone who was a bit cold. My friends who are planning a trip to the area, you should give them a chance. I am sure you will be much happier with your decision later. Thank you

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andriyanto, General Manager at Pandanaran Hotel, responded to this review, December 1, 2013
Mr. SudarshanNeup,

Thank you for such a wonderful review. We are excited knowing you've had a wonderful stay with us. If there are anything that you think we could improve, please let us know.

Thank you for making Pandanaran Hotel your preferred accommodation in Semarang!
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Perth, Australia
Top Contributor
82 reviews 82 reviews
47 hotel reviews
Reviews in 55 cities Reviews in 55 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed November 23, 2013

Rooms well appointed and large. Wifi good. Ideal location on street with shops, restaurants and other hotels. However - Still allows smoking in Restaurant and lounge areas downstairs. Staff friendly and helpful. Responsive management who understood our concerns about limiting smoking in the hotel, and are planning a 'smokers area' in new renovations. Doors did not fit properly, as though the building had started leaning. We had to go down the street for breakfast rather than join the blue smoke haze in the restaurant. Rooms are spacious and well appointed.

Room Tip: Unless you are a smoker, make sure you ask for a room on the non-smoking floor.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andriyanto, General Manager at Pandanaran Hotel, responded to this review, November 25, 2013
Mr. KaiTor,

Thank you for your wonderful review! We would also like to thank you for your concerns for our Hotel. We have planned and prepared a separated smoking area for smoking guests so that non smoking guests would not be bothered. The renovation would take some time but we will definitely do our best for the comfort and satisfaction of our guests. Pandanaran Hotel has been around for 11 years so we're renovating step by step while ensuring that we can still provide our best service and facilities. From the picture you posted I noticed you stayed at our Executive Room. The Executive Rooms is in our next list of ongoing renovations. Hopefully we will have finished the renovations, including the separated smoking area, on your next visit.

Thank you for choosing Pandanaran Hotel as your preferred accommodation in the sunny city of Semarang.
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kuta
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 13, 2013

nice enough hotel . within walking distance to town but it is a fair walk.
rooms clean and tidy. everything perfectly acceptable but nothing outstanding.
the hotel advertises itself as a business hotel and yet i went for more than 36 hours without an internet connection . i was advised it was a server problem.
BE AWARE that the hotel policy is that you pay before you get a room key. ......even if they already have your credit card details . very strange policy.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andriyanto, General Manager at Pandanaran Hotel, responded to this review, November 18, 2013
Thank you for your kind review. We sincerely apologize for the server trouble causing you to have no internet connection for over 36 hours, but we have domesticated the problem and prevented further re-occurrences. We also apologize for the inconvenience caused, but it is our policy that any guests without a credit policy must pay in advance. Even though we have our guests credit card details, to avoid abuse and misuse of our guest's credit card details, it is also our policy to not charge any transactions using those details without the presence of the card except in the case of a 'no-show'. Due to the many abuse of credit card information on the internet, we feel that it is best to apply such policy.
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Jakarta, Indonesia
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 26, 2013

Stay 2 nights during business trip, The Hotel is easily reached coz it's the same name with the main road of Semarang. Centrally located too while to left you'll reach Lawang Sewu (one of Semarang visitor spot) by 10 minutes walking and to the right you'll reach simpang lima. Straight in front of the hotel, we can find many of souvenir shops. The room is new with android tv (well it's the first i find in any hotel i've been), The room while not too spacious is quite nice with clean bathroom. The pool is very small and not very attractive. The front desk do it's job fast during check in and check out.
The breakfast is good with lots of selection and some traditional dishes and JAMU! I had a good sleep coz the hotel pretty quiet, the lobby also comfortable to sit on. Well it's a good choice for a budget hotel.

Room Tip: Chose new deluxe room for newer designed room with android TV.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andriyanto, General Manager at Pandanaran Hotel, responded to this review, September 28, 2013
Mr. valent f,

Thank you for your kind review of our property.
Our Android TVs are a feature we are proud of. I should inform you that even the newly renovated Deluxe Rooms do not have Android TVs. Android TVs are only available starting from Grand Deluxe Rooms. If you've reserved and paid for a Deluxe Room and you got an Android TV in your room, then you've most likely been given a free upgrade to a Grand Deluxe Room.

Thank you for choosing Pandanaran Hotel as your preferred accommodation in the sunny city of Semarang.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pandanaran Hotel

Address: Jl. Pandanaran 58, Semarang 50134, Indonesia
Location: Indonesia > Java > Central Java > Semarang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 46 Hotels in Semarang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pandanaran Hotel 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Free Breakfast - Free WiFi An extraordinary hospitality in Semarang featuring Javanese atmosphere. Find comfort in our facilities and services to make Pandanaran Semarang your second home. Strategically located in the heart of the city and main shopping area where people do business and leisure. ... more   less 
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