I and my team and my principals from Australia, USA, France were having a training over products between a couples of companies - it was like 15-20 from us. We had a good time - the food was excellent - the staffs were good in service - nothing to complain at all!
On the last day upon checking out - I will have to climb the staircase to the lobby with my hands fulled with bags etc - a cleaning service staff came to me and offered help and brought my big suitcase upstairs! - it was two thumbs up!!
Further more - after checking out and leaving the hotel to Citarik for rafting session - I realized that I left my blackberry on the room! - I pulled out to the street and ask my secretary to call the hotel - apparently the hotel did try to contact her mobile to let her know that one of us left a blackberry in the room! the blackberry was kept at the receptionist - I sent out one of us with motorcycle to take the blackberry from the hotel as the road was in heavy jam - I did leave some money as my gratitude towards the hotel especially the one who found the phone and gave them back to receptionist...to my big surprise - the hotel rejected the money! I have never found such an excellent behavior from anyone here before - he could have pocket the blackberry for himself yet he understood that this blackberry meant everything to a businessman like myself!
Anyway the name of the person is pak Tito - I hope God repay you for all your kindness my friend!
Another surprise was - if the above wasnt enough - after 1 hour driving - the hotel called my secretary and informed her that they have yet found an ATM card belongs to one of our team!
I am losing words...for sure we will come back for more...not for emotional reasons but the hotel indeed gave us what we needed!
If there is ever be a complain from myself in regards of this hotel - it is only we found some visitors smoking at the lobby and restaurant area - I thought the hotel staffs were to kind to have some words with those egoistic visitors :)
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