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“Quiet and serene hotel” 3 of 5 stars
Review of Hotel Novotel Bogor Golf Resort and Convention Center

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Hotel Novotel Bogor Golf Resort and Convention Center
4.0 of 5 Hotel   |   Golf Estat Bogor Raya | West Java, Bogor 16710, Indonesia   |  
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Ranked #2 of 38 hotels in Bogor
singapore
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Quiet and serene hotel”
3 of 5 stars Reviewed May 16, 2013

Arrived from Jkt to the hotel earlier just after noon but was told rooms are not ready till 2 pm.. Many guests were waiting at the lobby as well..
Welcome drinks at the lounge and took a walk , was disappointed with the pool area as it was rather small for a Hugh hotel like this.is not very clean either..
Room were ready by 2 pm, it was slightly dim even with all the lights on. We have a deluxe room , bathroom were rather small but it has a with outdoor bath tub.. It was something special

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, May 21, 2013
Dear Jooei,

Thank you for sharing your comment during your stay in our resort. I am sorry that your experience did not meet your expectations.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,
Daniele RUIU
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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441 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Jakarta, Indonesia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 13, 2013

What is the point to book a room (room No 214) with a balcony/terrace but instead of having great nice view you are facing an old roof of other building? You paid more with no point at all. The hotel itself is build in a beautiful green areas, use a lot of natural bricks and timbers which I adore. The hotel's bathroom amenities were excellent. The coffee/tea and condiments were all missing or not being replaced after used by the previous room's guests, which is below 5 stars standard.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, May 21, 2013
Dear TripAdvisor Member,

Thank you for taking the time to share your experience during your stay in our resort.

It is always a pleasure to know that you had enjoyed our gardens, hotel surrounding & room amenities.

Your comment on our coffee & tea condiment has been well noted and we will share this with our teams to prevent such problem in the future.

Once again, thank you for your comment. Hope to welcoming you again soon.

Best regards,
Daniele RUIU
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 9, 2013

My company has used Novotel Bogor for over 10 years, hosting events, meetings, breakaways, etc. The location, just outside Jakarta and in the beautiful woods surrounding Bogor, is spectacular. The architecture is also very special, giving a Balinese feel.

My complaint is the Restaurant - the food is far below a standard acceptable to a hotel of this class. I was with 15 indonesian colleagues and after dinner the joke was that we should have gone into Bogor city and eaten "street food" - as it was so poor.

The buffet was cold, the chicken tasted old, the bread was not fresh, the plates didn't seem well cleaned (there were strange oil smudges on some of them). Worst, the kebabs that were just prepared as you wait, were not well cooked on the inside.

The day after myself and 2 Indonesians had stomach problems and diarrhea. Certainly the hotel needs to upgrade it's standards in this area, and maybe audit the kitchens for poor hygiene standards.

Very disappointed at the low restaurant standards compared with all my previous experiences using this hotel from 2001 till today.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 8, 2013

I join the course here for about 5 days and really enjoy it very much..
The wooden class room with wide window surrounded by green trees! And once a while wake up by dropping manggoes from nearby tree! So that we always alert to pay attention to the instructor..
the atmosphere made us feel like we're a big family there.. Cozy.. excellence various food.. And after class we could just choose between doing the task first or fitness..
I tend to do my excercise early in the morning, started with tredmill and followed by Ping Pong! So happy and healthy.. Then continue with big breakfast and after that taking a bath.. Really feeling so fresh with a course!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, May 21, 2013
Dear Rheena,

Thank you for sharing your pleasant stay with us in TripAdvisor.

It is always a delight to know that our guest had enjoyed their stay in our resort especially on our sport & leisure facilities such as fitness center and table tennis also our food selection.

Thank you once again and we look forward to welcoming you again in the nearest future.

Best regards,
Daniele RUIU
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 2, 2013

This hotel offers so huge area of playground and park. Very suitable for family with children who expect to play in greeny areas. There are outbound area, sand, children pool, horse riding, kid's corner, and of course huge park with green grass.

The food quality I can say is 8 of 10, breakfast is served every morning with complete variety from east to west. I can't manage to try all the menu.

I like the room, for me with wife and one child is enough for standard room, not too small and if you have friends or colleagues to visit, they can sit in sofa which big enough for 3 persons.

Overall I want to make reservation again to this hotel.

Room Tip: Difference between basic and deluxe is only the balcony is provided in deluxe, but I prefer basic be...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, May 21, 2013
Dear Josews,

Dear Rheena,

Thank you for sharing your pleasant stay with us in TripAdvisor.

It is always a delight to know that our guest had enjoyed their stay in our resort especially our Family offer such as horse riding, kds club and children playground.

Thank you once again and we look forward to welcoming you again in the nearest future.

Best regards,
Daniele RUIU
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 2, 2013

The hotel is beginning to show its age now, but nevertheless the surroundings and the service on offer was excellent. It is a little steep to suggest it is of a 5* quality and could do with a bit of a makeover but we have a very nice time. We did pay for a garden view, but when we arrived were put into a room which viewed, effectively a ditch and a wall. The view was of a whole 4 metres. When we asked reception about this and showed them we had ordered a garden view they said it was a garden view room, but had no hesitation putting us in an alternative Garden view room which has amazing views of the whole grounds. How they can be same price I don't know! One problem with our new room however was its proximity to the lift. We were immediately next to the lift and there was a large party leaving very early in the morning and we could hear their conversartions as they waited for the lift.

Room Tip: Specify a Garden View Room which looks out over the expanse of the Garden itself
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, May 21, 2013
Dear PhilMiller1,

Thank you for taking the time to write to us regarding your recent stay at Novotel Bogor.

The experience you describe causes us deep concern.
We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on your arrival.

Our aim and intent is to ensure all employees are totally customer-focus and all guest concerns and requests are handled quickly and efficiently.

I can only reiterate our regret that we did not handle the situation in the proper manner. Kindly rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you, when you next visit Bogor. If I can ever be of any assistance, please do not hesitate to let me know.


Best regards,
Daniele RUIU
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pine Grove, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 22, 2013

Don't bring your European or North American standards to Indonesia and you'll probably like The Bogor Novotel. The Grounds are amazing tropical and beautiful, but the property is just not at standards Europeans, North Americans and some Asian citizens expect. Indonesia is still a rough, emerging third world country and that means everything is not going to be exactly right. The rooms are old, furnishings scratched and dingy...everything is just kinda side-ways, but we just got into not expecting much and enjoyed our stay. Best bet in Indonesia is subtract a star or two from hotel ratings and you'll be okay.

We met people that really liked the Aston Bogor Hotel...but didn't see it.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, May 1, 2013
Dear Gabbysgold,

Thank you for choosing our resort as your accommodation choice during your recent visit to Bogor.

Your constructive feedback has been well noted and we will share it with our team as well as we will continue to improve our quality of service.

Thank you once again.

Best regards,
Daniele RUIU
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Novotel Bogor Golf Resort and Convention Center

Also Known As:
Hotel Novotel Bogor Golf Bogor
Hotel Novotel Bogor Golf
Novotel Bogor
Bogor Novotel
Address: Golf Estat Bogor Raya | West Java, Bogor 16710, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bogor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Bogor
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Bogor Golf Resort and Convention Center 4*
Official Description (provided by the hotel):
The Novotel Bogor is a beautiful 4 star hotel located just 50 minutes drive from central Jakarta. The perfect choice for business trips and holidays, the hotel is set among 5 hectars of tropical gardens and features an 18 hole golf course next to the resort. The hotel offers 179 rooms and suites, 16 conference and banqueting rooms including 2 ballrooms and wedding facilities.More services: WiFi highspeed internet access (free in all public areas and deluxe rooms/suites, one hour free in other room types), Verandah buffet and a la carte restaurant, Capriccio Italian restaurant, Bale Begong lounge with Shihas, Mahoni Cocktail Bar with happy hour, Spa, outdoor swimming pool, gym, Kids Club with children playground, free shuttle to Botani Square Mall twice daily and large free parking. ... more   less 
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