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“Beautiful hotel with great services, only (our) rooms getting outdated” 4 of 5 stars
Review of Hotel Novotel Bogor Golf Resort and Convention Center

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Hotel Novotel Bogor Golf Resort and Convention Center
4.0 of 5 Hotel   |   Golf Estat Bogor Raya | West Java, Bogor 16710, Indonesia   |  
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Hotel amenities
Ranked #5 of 52 Hotels in Bogor
Haarlem, The Netherlands
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
“Beautiful hotel with great services, only (our) rooms getting outdated”
4 of 5 stars Reviewed April 19, 2013 via mobile

Novotel Bogor is a dream coming true. Beautiful environment and architecture, great and friendly service. We returned this year with great pleasure. Breakfast and diner options are excellent resp. good. Facilities are fine. We had no issues with wifi as some mentioned before. Swimming pool is small for this size of hotel. One drawback we can think of: our standard room is getting outdated (older toilet, some repairs to do also). But overall, when we revisit Java in future, this hotel will be on our favourites list again!

Stayed April 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, April 23, 2013
Dear PaJa59,

Thank you for choosing Novotel Bogor as your accommodation choice during your recent visit to Bogor.

It is always a pleasure to know that you had enjoyed your stay with us.

Your comment on the room condition has been well noted and we will take an action on our future room renovation.

Thank you once again and we will be more than happy to welcoming you again in the near future.

Best regards,
Daniele RUIU
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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683 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Jakarta, Indonesia
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 18, 2013

coming back to this resort at dec'12 after my last stay here in 2010. my previous review about this hotel was not good, this time is the same. old,need refurbishment,toilet smelled. the only good thins was the staffs were polite and they upgraded me into a suite with outdoor bathtub,but i didn't even use it because it looked dirty. if they didn't make any change about this, i think it will be hard for them to compete with the newer hotel chain which i wrote a great review on TA.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, April 23, 2013
Dear Miss_Mer82,

Thank you for being our loyal customer for the past 2 years.
It is always a delight to have returning guest in our resort.

Our mission is to meet the guest need and furthermore to create a memorable experience for our guest during their stay with us.

Your feedback certainly raised the awareness in all aspects. Please rest assured that appropriate action is taken to prevent such problem in the future.

Thank you once again for your feedback. Hope to see you again soon.

Best regards,
Daniele RUIU
General Manager
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Bogor, Indonesia
2 reviews
3 of 5 stars Reviewed April 17, 2013

this is a great hotel to be honest, but seems the rooms need refurbishment, the interior seems quite old...and sadly, travelling with family with two kids they gave me smoking room..the restaurant buffet so so, not offering many tasty food. the pool side area need a lot of maintenance since its covered with many big trees.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, April 23, 2013
Dear debbiedian,

Thank you for sharing your comment in tripadvisor.com in regards to your recent stay with us.

Please accept our sincere apology due the misunderstanding about the room type.

Please rest assured that additional refreshment training is ongoing to prevent such problem.

Thank you once again.

Best regards,
Daniele RUIU
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 14, 2013

Me and my family stayed at the Novotel for a few nights. It is a nice getaway out of Jakarta or to be used as a base for a trip to Taman Safari or the botanical gardens. The hotel grounds is the best feature of the hotel. Well maintained and a lot of large old rain forest trees.
The hotel itself is a bit dated and could benefit from an update. We stayed in one of the deluxe rooms. These rooms have a terrace with an outdoor tub which is nice. Drawback is that these rooms are dark as they are on the ground floor and there is a lot of greenery to screen of the terrace.
Food in the restaurants is OK but service is painfully slow. We tried both the italian restaurant and the large buffet style restaurant. Same story in both places. Very strange as there seems to be a lot of personnel. I also think that the prices are on the high end for the quality you get. 5 star prices for 3 to 4 star quality.
The hotel features a small pool area. It is stylish and shaded by tropical greenery. The greenery gives a nice shade but unfortunately this also means that the pools are ice cold. There is also a lot of leaves and other rubbish falling down into the pool making it look dirty.
Close to the pool area there is a small kids club and an outdoor playground. A nice feature is that the hotel arrange for pony riding in the weekends.
I did not use the spa but my wife did. She thought that it was very good. Professional, welcoming and clean.

Room Tip: Deluxe rooms feature an outdoor tub on the terrace. The doors to the rooms are paper thin so you wil...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, April 17, 2013
Dear clemenzaist,

Thank you for choosing our resort as your accommodation choice during your recent visit to Bogor.

It is a pleasure to know that you had enjoyed our resort and it's facilities.

Your comment on the service has been well noted and shared with our team. It is feedback such as yours which encourage our team to serve more better to meet our guests needs.

Thank you once again and we hope could be able to welcoming you again soon.

Best regards,
Daniele RUIU
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 8, 2013

We spent one night here (mid-week) and had two 'deluxe' rooms. Overall cost (with one room service meal for three adults and one lunch in the restaurant) was over 400 USD. I felt that the rooms were small for the price paid, they were dark and not very well cleaned. The room safe did not work and the rooms were damp.

The service in the restaurant at lunch when we arrived was painfully slow as we ordered a la carte and not the buffet. No apology, but the food itself was excellent when it came.

Service at the bar that evening was offhand and not attentive at all. The 'welcome drink voucher' is only for a glass of fruit juice. Better to give me a nice glass of water when I check in.

Room service was excellent, but I did not appreciate having to pay extra for additional water beyond the two small bottles provided in the room.

The hotel's location is wonderful and the grounds, swimming pool and children's playground were superb. The pool staff at the bar were very attentive and professional.

So really a mixed review. Parts of the hotel were excellent and some staff were very kind indeed to our children, so as it is a good base to explore the Botanic Gardens in Bogor and also the Safari Park, we might come back. But I might look elsewhere as well.

Room Tip: Ask for a room on the upper floors. We felt that although I had paid for two deluxe rooms we had sti...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, April 17, 2013
Dear Syria1,

We very much appreciate your comments regarding your stay at the Novotel Bogor Golf Resort and Convention Centre. It is always a pleasure to receive positive feedback.

I will share your comments with our team especially on the food & overall service provided by our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to welcoming you again at the soonest.

Sincerely,

Daniele RUIU
General Manager
Novotel Bogor Golf Resort & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 3, 2013

my plan stayed at this hotel is to celebrate my spouse's birthday. At the morning i called the hotel to order a birthday cake, and they said they will call me back to let me know what cake they have, but up until i arrived at the hotel, not a single call. Then at the hotel, because i arrived at night, they said, if i order the cake, they can only ready the cake by 11 o'clock the next morning. I think if i just go outside and buy from the bakery it will be just fine, but the location of the hotel isn't close to the city center and i already tired, so i just passed the birthday cake.

then we ordered the in-room-dining, one of the menu i ordered was tom yam soup. it really smell bad (kind of fishy smell) making our appetite gone.

Sleeping, I think the pillow they use is too high, so making my neck sick in the next morning.

and to complete the worst experience, when i checked out, i don't get the discount rate for the in-room-dining because i didn't present my le club membership card, and the front desk can't do nothing about it. the value isn't expensive, but because of that stinky smell of the food, i just feel not worth at all. can't they create a system to automatically alert which room had member card and which room hadn't, because when booking then checking-in, we always present the card, right?

so that day just really wasn't my day from before check-in until check-out

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, April 23, 2013
Dear Accorhotels.com Traveler,

Thank you for taking the time to tell us about your experience at the Novotel Bogor Golf Resort and Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

To enjoy our discount and other benefits, please join our loyalty program Accor Advantage Plus.

AMAZING BENEFITS: Up to 50% discount when dining in participating hotels and restaurants, Unlimited 15% discount on beverages in hotels across Asia, Complimentary one night's accommodation valid at over 500 participating hotels and resorts across Asia Pacific, minimum 10% discount off the best rate of the day on accommodation, plus member exclusive offers, enrolment in Le Club Accorhotels at silver level so you earn 50% more points, earn and redeem Le Club Accorhotels points at more than 2,500 Accor hotels worldwide and many more.


We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Daniele RUIU
General Manager
Novotel Bogor Golf Resort & Convention Center
Report response as inappropriate
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Jakarta, Indonesia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2013

A good place to have a vacation with the family, especially for those who have a very young children. The hotel itself its quite nice, but when i enter the room in my first day the room is a bit humid and a little bit smelly (humid smell). Perhaps other room is better than mine.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Novotel_Bogor, General Manager at Hotel Novotel Bogor Golf Resort and Convention Center, responded to this review, April 8, 2013
Dear Merdi979,

We very much appreciate your comments regarding your stay at the Novotel Bogor Golf Resort and Convention Centre. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience.
Sincerely,

Daniele RUIU
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Bogor Golf Resort and Convention Center

Address: Golf Estat Bogor Raya | West Java, Bogor 16710, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bogor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Bogor
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Bogor Golf Resort and Convention Center 4*
Number of rooms: 179
Official Description (provided by the hotel):
The Novotel Bogor is a beautiful 4 star hotel located just 50 minutes drive from central Jakarta. The perfect choice for business trips and holidays, the hotel is set among 5 hectars of tropical gardens and features an 18 hole golf course next to the resort. The hotel offers 179 rooms and suites, 16 conference and banqueting rooms including 2 ballrooms and wedding facilities.More services: WiFi highspeed internet access (free in all public areas and deluxe rooms/suites, one hour free in other room types), Verandah buffet and a la carte restaurant, Capriccio Italian restaurant, Bale Begong lounge with Shihas, Mahoni Cocktail Bar with happy hour, Spa, outdoor swimming pool, gym, Kids Club with children playground, free shuttle to Botani Square Mall twice daily and large free parking. ... more   less 
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Also Known As:
Hotel Novotel Bogor Golf Bogor
Novotel Bogor
Bogor Novotel

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