Just gonna be extra careful when you make the reservation.
I have a reservation done at RP1,100,000 includding breakfast and internet. But when I checked in, I was told that the internet service is "included in the room" but "not included in the room charges". It takes me 30minutes to finally understand that what they mean is the wifi is "available" in the room, and in order to have that, i gonna pay another Rp100,000 for 1 day.
I feel like being cheated and hence, try to negotiate at the reception counter. I'm not sure whether they understand english or what but the negotiation doesn't goes well. I ask for the front duty manager and they told me there is none, then I ask for front desk manager and they told me there's none as well. After several attempts finally some one comes to me tell me he is the Duty Manager. I'm suspect something not right becaue they just told me that they don't have any Duty Manager!!
In order to verify, I nicely ask for his name card, not to my surprise, the title appear on his namecard is "Supervisor". I highlight that I'm looking for Duty Manager and not a supervisor. His face suddenly turn black, his voice increased and start shouting & harressing me.
And I can't just walk away because they have swiped my credit cards for deposits! I finally give up and pay the RP100,000.
- Official Description (provided by the hotel):
- Grand Cikarang Hotel is located at Bekasi, Indonesia. It offers 121 rooms with 27 best quality suite room where furniture, parquet floor, living room, bathtub with hot and cold water are included. Our Deluxe room and Suite room are enable of 24 hours internet broadband access, coffee and tea making facilities and with TV cable program. Some of its amenities include Gloriosa Spa, a swimming pool, and a business center. ... more less
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