If you want to get a seat in this restaurant over a weekend and you don't make a reservation, you have to come before lunch time (between 10am and 10.30am). Otherwise, you will have to queue and that means you could only get a place after lunch time (after 1pm or 2pm), which could be a terrible experience for you.
The place itself is unique. It is situated inside a small canyon with a small river inside it. You will eat in small huts surrounded by nature. It sounds nice, isn't it? Well, depends on your perspective actually. Since the eating place is an open place with river and plants around you, you will easily find some RATS as well just outside the huts! Yes, you read it right. I saw at least a rat every 10 minutes! If you don't feel comfortable with that, this place is definitely not for you. You have been warned.
The food is relatively good but with not as many options as I could find in other famous restaurants in that area. The price is also relatively higher. Well, I'm not really complaining on this though.
The major disappointment for me is the staff attitude. I think the management or the owner should do something about it. They are really rude and impolite. When the staff served the food, he mentioned the name of each meal. I didn't catch the name of one of the meals and asked him politely to repeat. His response was shocking me. He looked very annoyed and raised his voice rudely when he repeated the name.
I reminded him to behave but he didn't give a damn. With cold face he just left, without apologies at all. What an attitude! I never found this kind of situation in any other decent restaurants in Bandung.
For this reason alone, I will never come back to this overrated restaurant. Enough is enough. Customer service should come first. I have put this restaurant into my blacklist already. There are surely still plenty other options in Bandung if you just want to get a good food with good location/scenery and good customer service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.