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“Best Hospitality” 5 of 5 stars
Review of Novotel Bandung

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Novotel Bandung
4.0 of 5 Hotel   |   Jalan Cihampelas No 23-25 | West Java, Bandung 40171, Indonesia   |  
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Hotel amenities
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Early Birds up to 20% off
Ranked #14 of 162 Hotels in Bandung
Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Best Hospitality”
5 of 5 stars Reviewed September 27, 2013

We stayed here for 1 night. The room is new, spacious but it is very clean. The staff was very helpful, the check-in process was fast and easy. The breakfast was tasty, and the location of the hotel is good. Overall best hospitality hotel at bandung

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, October 11, 2013
Dear Mr Purniawanmedy



Warmest Greetings from Novotel Bandung....!


Thank you for taking the time to provide such positive feedback on your stay with us and thank you for staying with us. I am pleased to hear you enjoyed your stay and to see our team made such a positive impression on you especially on cleanliness, friendliness staff, great breakfast and our best location.

We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We look forward to welcoming you back again son.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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640 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Bali
1 review
5 of 5 stars Reviewed September 21, 2013

We've stayed on couple weeks ago, and i have tried to choose this hotel for our accommodation. I could stay, it was so amazing. We got great services from all staff, warm greets and clean room as well. Makes me feels like home. I will be back for next month, and definitely i choose novotel again.

Room Tip: Higher room make you feel cozy
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, September 24, 2013
Dear Ms Icha R,


Warmest Greetings From Novotel Bandung.....!

Thank you for your short positive review and feedback on your experience with us and your loyalty as well as recommendation to come back again at Novotel Bandung. We really happy to know that you feel comfortable and happy to stay with us where you find the hotel have a great service, warm greet and clean room which makes you like feels at home.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 16, 2013

We stayed here for 1 night. The room is new, not too spacious but it is very clean. The staff was very helpful, the check-in process was fast and easy. The breakfast was tasty, and the location of the hotel is good.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, September 24, 2013
Dear Ms Vini_D,


Warmest Greetings From Novotel Bandung.....!

Thank you for your short positive review and feedback on your stay's experience with us at Novotel Bandung. We really happy to know that you feel comfortable and happy to stay with us where you find the hotel have a helpful staff, clean room and great location.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 13, 2013

Service is good... rooms are in good condition, simple...
Front office and parking attendance are very helpful. Check in/out process is very fast....

However, I would like to commend abt the restaurant service. The food was very good, especially the caesar salad and the oxtail soup. BUT, the service was very very very slow.

I went to have a tea break at the restaurant around 4.30pm, there were no one in the restaurant apart from my husband and I. We ordered a caeser salad and baked oyster, and it took us more than 40minutes for the food to be served.

For breakfast, a set of american bfast and english bfast will take us 30minutes.

Hope the hotel restaurant will improve, and with the price offered, it is definitely worth a stay if I were to visit Bandung again....

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, September 24, 2013
Dear Mr Joebaby21,


Warmest Greetings From Novotel Bandung......!


Thank you for your kind review and feedback on your experience with us. Your feedback is really our favorite where you have a positive input as well as the input where we need to improve. Thank you for your input on our taste of food, check-in and check-out, our service and our helpfulness. Therefore, we definitely will improve on our restaurant service. This feedback will definitely a mental boost to all our staffs to continuously do our best to serve better.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 9, 2013 via mobile

During weekend me and my family stayed at novotel bandung with connecting room. Over all the rooms are in good condition simple with a colorful carpet, the breakfast are tasty, and all services was excellent.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, September 12, 2013
Dear Mr/Ms Angria24,


Warmest Greeting from Novotel Bandung......!

Thank you for your time to give us short, positive review and feedback on your stay at Novotel Bandung. We are also happy to know that you had an execellent experience to stay with us especially with our Srvice, Breakfast and Nice Carpet.

Once again, thank you for your review and feedback and and your loyalty. We look forward to welcome you back at Novotel Bandung soon.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bandung

Address: Jalan Cihampelas No 23-25 | West Java, Bandung 40171, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Bandung
#7 Romantic Hotel in Bandung
#11 Luxury Hotel in Bandung
#16 Business Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bandung 4*
Number of rooms: 156
Official Description (provided by the hotel):
The Novotel Bandung is a 4 star hotel conveniently located in the centre of Bandung. Close to the main shopping and entertainment precinct, it is ideal for business trips and holidays. Featuring 157 rooms, the hotel also offers a range of conference facilities. For the convenience of our guests, we have a fitness centre, spa, and Kids Club. Enjoy a meal in our restaurant, or an intimate drink in the Lounge Bar. The hotel is the perfect base for exploring the rich colonial architecture of the city. ... more   less 
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Also Known As:
Novotel Bandung Hotel Bandung
Bandung Novotel

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