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“Excellent Service and stay” 4 of 5 stars
Review of Novotel Bandung

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Novotel Bandung
4.0 of 5 Hotel   |   Jalan Cihampelas No 23-25 | West Java, Bandung 40171, Indonesia   |  
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Ranked #12 of 151 hotels in Bandung
Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Excellent Service and stay”
4 of 5 stars Reviewed June 1, 2013

Stay in this hotel during my 4D3N holiday. They provide airport transfer and Excellent service and information given.

This hotel is very clean.

The downside is the swimming pool and kids club quite small.

Not surrounded by huge shopping place but Convinience store is opposite. Next to the store there is a nice local restaurant.

A bakery is nearby.

Overall is a nice place to stay and for sure will stay here In future.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, June 10, 2013
Dear Ms Madeline1126,


Warmest Greetings From Novotel Bandung.....!

We share your very positive review with all our operating team. It's the "human software" that make them want to serve better. We are very happy to hear that you had a fantastic experience while staying with us.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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559 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Kedah
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2013

Had a short getaway for 5 days. The hotel rooms are very spacious and clean. Booked hotel and tour package through Holiday Tours. Did the right decision of having different types of Indonesian cooking and restaurants. The food was mostly tasty and more than enough. I was told halal food was difficult but it was not. Had many Muslim restaurants. The shopping bazaars were very crowded, very cheap compared to Malaysian prices. We loved it.

Room Tip: Will not recommend self drive for tourist.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, June 10, 2013
Dear Ms Samsiahkedah,


Warmest Greetings From Novotel Bandung.....!

Thank you for sharing your experience and giving us some feedback on your stay at Novotel Bandung. We are really happy to know that you had a pleasant stay at Novotel Bandung. In Novotel Bandung, we provide the Halal Food. Hopefully, you enjoy so much for our food.

Once again, thank you very much for your feedback and we hope that the above experience will not alter your confidence in Novotel Bandung and that you will give us the opportunity of welcoming you again in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Top Contributor
59 reviews 59 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 26, 2013 via mobile

Start with the friendly staff.. Either in the reception, concierge, house keeping and waitress in the restaurant.
Next is the good food. Various delicous breakfast menu. Tasty mie goreng aceh for my dinner and colenak for my light bites.
Then the room is spacious enough and clean.
The last is the reasonable price.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, May 27, 2013
Dear Mr/Ms dekarya,


Warmest Greetings From Novotel Bandung.....!

Thank you for your detail sharing experience and giving us some feedback on your stay at Novotel Bandung. We do really happy to know that you are happy and comfortable to stay with us.

We also thank you for your positive input on our firnedly staff at concierge, reception, waitres and housekeeping, delicious breakfast, great taste of Mie Goreng, spacious and clean room and it's value for money. It's really nice to hear that. It's our positive mental boost to manage and serve you better in the future.

Once again, thank you very much for your feedback and we hope we will welcome you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 25, 2013

Equipment in the bathroom is not complete such as a comb and cotton but.
For atmosphere in the room was comfortable & very nice sight when viewed from room.
Good services & recommended location. Room service was good and friendly

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, May 27, 2013
Dear Mr rusdan_f_nasution,


Warmest Greetings From Novotel Bandung......!


Your review and feedback were truly one of our favorite!....., It's very positive review on our hotel, staff friendliness and service, comfortable atmosphere and nice view from the room. However, we directly check on Housekeeping Department related with your feedback on the bedroom amenities.

My staff and I wishing you to welcoming you bact at Novotel Bandung in the near future. And once again, thank you for your feedback and review.



Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 23, 2013

I booked the superior king room from Agoda for 4 days 3 nights at $271.79/-l. The hotel is near to the shopping areas such as Matahari, Paris Van Java , Rumah Mode (factory outlets). I also recommend to the Zen Family and Reflexology Spa along Jln Sukajadi which is about 15 minutes taxi ride from the hotel. If you come on Weekdays from 10 Am to 2 Pm ( Happy Hours) you will get 20% discount. I had my massage for for 2 hrs and it only cost me IDR108000.

The room was cozy however the view from my window was quite boring as there is no scenery at all.The free internet WIFI connection in my hotel room was very bad ( I was staying at the 10th floor).

Pros -
+ Good efficient staff
+ Cozy and clean room
+ 10 minutes to Bandung Airport by taxi (standby at least IDR 25000/-)
+ Near to shopping malls, about 5 to 10 minutes by taxi

Cons -
+ Bad WIFI/Internet Connection
+ Small lobby
+ No scenery from Hotel windows

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, May 27, 2013
Dear Mr Spartacus_x24x,


Warmest Greetings From Novotel Bandung.....!

Thank you for your detail sharing experience and giving us some feedback on your stay at Novotel Bandung. We take you compliment from your positive input as well as your comment where we need to improve. We will take an improvement directly for the speed of the internet as well as the connection.

Thank you for your positive input on our attentiveness of the staff, our cozy and clean room, and our great location. We also thank you for your information on the best place in Bandung either for relaxation or for shopping.

Once again, thank you very much for your feedback and we hope we will welcome you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
3 of 5 stars Reviewed May 20, 2013

Hello, I enjoyed my stay at Novotel Bandung during my last week stay. I like the service crew at the restaurant esp their friendy smile & able to converse in proper english. One things I encountered is the bad connectivity of the wi-fi to my laptop. Since this is free service, I should not complain too much. However being a business traveller, mobility is very vital for me. I get weak signal most of the time until when it's past midnight (maybe due to less user by then).

I hope this can be improved and honestly I do not mind to be charge for it as long as the connectivity is at it's optimal speed. Thanks for your attention.

Best Regards,
Dan Tan

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, May 26, 2013
Dear Mr Dantan5577,


Warmest Greetings From Novotel Bandung.....!


We appreciate your very details sharing of your experience while staying with us thru this online forum. We take you compliment from all your positive input as well as your comment where we need to improve. We really do apologize for your experience on the wifi connection. We are still on the progress on the upgrading the speed as well as the allocation for speed thru the room. But, hopefully it will done in a week, due to some replacement of the tools.

Once again thank you for your feedback and we look forward to welcoming you back to Novotel Bandung.


Sincerely Yours,


Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
4 of 5 stars Reviewed May 14, 2013

with big room and good hospitality, this place is good to relax and the breakfeast here is various and delicious. This hotel also located in the central of the city, so it will be easy to explore Bandung.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, May 26, 2013
Dear Mr Hendra_Ham,


Warmest Greetings From Novotel Bandung.....!

Thank you for your kind short positive review and feedback on your experience with us. We really happy to know that you feel comfortable and happy to stay with us where you find the hotel have a big room, great hospitality, great varities of breakfast, and great location in the center of city.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bandung

Address: Jalan Cihampelas No 23-25 | West Java, Bandung 40171, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Bandung
#10 Family Hotel in Bandung
#11 Luxury Hotel in Bandung
#13 Business Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bandung 4*
Official Description (provided by the hotel):
The Novotel Bandung is a 4 star hotel conveniently located in the centre of Bandung. Close to the main shopping and entertainment precinct, it is ideal for business trips and holidays. Featuring 157 rooms, the hotel also offers a range of conference facilities. For the convenience of our guests, we have a fitness centre, spa, and Kids Club. Enjoy a meal in our restaurant, or an intimate drink in the Lounge Bar. The hotel is the perfect base for exploring the rich colonial architecture of the city. ... more   less 
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Also Known As:
Novotel Bandung Hotel Bandung
Bandung Novotel

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